VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK
For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.
OUR COMMITMENT TO SAFETY
At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.
WORK TYPE:
Onsite
LOCATION DETAILS:
Brookfield, MO
WORK HOURS:
Full time exempt
TRAVEL:
Full-time position, office-based with some flexibility for remote work. Occasional travel may be required for training, meetings, or client visits.
HOW YOU WILL MAKE AN IMPACT
The Sales Support Manager plays a critical role in the success of Varsity Performing Arts and is responsible for leading and optimizing the internal Account Specialist team that supports sales functions within Stanbury. This role ensures sales representatives are equipped with the tools, processes, data, and operational support needed to efficiently manage their pipelines, execute sales activities, and meet performance objectives.
Working cross-functionally with Sales and Operations, the Sales Support Manager drives process improvement, resolves escalations, and enhances overall efficiency to support business growth. This role represents Varsity Brands by consistently demonstrating company core values and upholding the highest ethical standards in all business activities.
WHAT YOU WILL DO
Sales Support Operations Lead the team of Account Specialists to ensure the smooth and efficient execution of internal sales support operations. Establish clear priorities, workflows, and performance expectations to support team productivity and consistency. Monitor, evaluate, and improve internal processes to reduce bottlenecks and increase operational efficiency. Ensure timely and accurate processing of sales orders, quotes, specifications, contracts, and related documentation, including driving team performance toward goals for orders ready for manufacturing. Develop and maintain best practices for internal pipeline management, documentation standards and coordination with sales representatives in a more streamlined approach. Sales Enablement & Internal Partnership
Partner closely with VPA leadership, Sales Leadership, and Design Leadership to provide strategic guidance that supports effective internal process execution and alignment with company goals. Oversee the account specialist team communication for sales representatives by providing internal product guidance, pricing considerations, and process expertise to help align solutions with customer needs, budgets, and operational feasibility. Serve as a key internal liaison between Sales and Operations to ensure clarity, alignment, and consistency in execution. Operational Continuity & Process Improvement
Lead the resolution of escalated internal and customer-impacting issues by collaborating with Sales, Operations, and Production teams. Oversee issue management related to order accuracy, fulfillment readiness, product availability, and delivery timelines to minimize disruption to sales execution. Ensure issues are resolved efficiently, with clear communication and documented process improvements to prevent recurrence. Training & Team Development
Onboard, train, and develop new sales support team members, ensuring they are equipped with the tools, knowledge, and processes needed to be successful. Create and deliver ongoing training to strengthen operational accuracy, efficiency, and system adoption across the sales support team. Stay current on tools, systems, and best practices to continuously elevate team capability and performance. Reporting & Analytics
Track and analyze key performance indicators related to sales support operations, including order accuracy, turnaround times, and readiness for manufacturing. Provide regular performance reporting and insights to leadership, highlighting trends, risks, and opportunities for improvement on sample processing and current order booking process. Use data to inform process enhancements and support more effective overall time execution for company and product growth. Process Improvement & Technology Enablement
Continuously evaluate sales support processes and recommend improvements to increase efficiency, scalability, and accuracy. Implement, optimize, and drive adoption of the Order Management System, Salesforce workflow and process, and any other sales technologies to support data integrity and team performance. Cross-Functional Coordination & Integration
Coordinate with Design, Operation teams, Production, Product Development and other internal teams across Varsity Brands to support timely and accurate execution of sales orders. Communicate product updates, process changes, and promotions internally to the account specialist team. All broader communication to sales will be done by Director and Executive team leadership. Collaborate with Product Development, Design Development and Production leadership to ensure products are manufacturable, profitable, and operationally sound, minimizing downstream impacts and workflow disruptions. QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
Strong organizational and project management skills. Excellent communication skills (both written and verbal). Proficiency in business specific software (e.g., Salesforce, Smart Sheet) and Microsoft Office Suite preferred. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. A customer-centric attitude and ability to work well in a team-oriented environment. High-level of professionalism and business acumen Time management and organization skills to independently balance and work on multiple tasks/projects concurrently High emotional intelligence and interpersonal skills; willingness to be coached by a wide array of business colleagues Customer service orientation to build and retain strong business relationships Technical skills [Microsoft Office, Salesforce, etc.] Strong knowledge of Varsity Performing Arts is preferred Knowledge of sales automation tools and process optimization techniques. Experience in managing cross-functional teams and driving change initiatives EDUCATION/EXPERIENCE
Bachelor's degree in business, marketing, or related field (or equivalent work experience). 3-5 years of experience in a sales support or sales administration role VPA experience (preferred) PHYSICAL REQUIREMENTS
The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. The ability to sit or stand for long periods through meetings and while operating office equipment, PC's, laptop, telephone will be required.
#LI-PC1
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
OUR VALUES
Service -
We lead with heart. We champion community.
Passion -
We love what we do. It fuels our purpose.
Integrity -
We do what we promise. We own our actions and decisions.
Respect -
We earn it by giving it. Because everyone deserves it.
Innovation -
We never stop striving to be better. For ourselves and our community.
Transparency -
We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment!
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.
For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.
OUR COMMITMENT TO SAFETY
At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.
WORK TYPE:
Onsite
LOCATION DETAILS:
Brookfield, MO
WORK HOURS:
Full time exempt
TRAVEL:
Full-time position, office-based with some flexibility for remote work. Occasional travel may be required for training, meetings, or client visits.
HOW YOU WILL MAKE AN IMPACT
The Sales Support Manager plays a critical role in the success of Varsity Performing Arts and is responsible for leading and optimizing the internal Account Specialist team that supports sales functions within Stanbury. This role ensures sales representatives are equipped with the tools, processes, data, and operational support needed to efficiently manage their pipelines, execute sales activities, and meet performance objectives.
Working cross-functionally with Sales and Operations, the Sales Support Manager drives process improvement, resolves escalations, and enhances overall efficiency to support business growth. This role represents Varsity Brands by consistently demonstrating company core values and upholding the highest ethical standards in all business activities.
WHAT YOU WILL DO
Sales Support Operations Lead the team of Account Specialists to ensure the smooth and efficient execution of internal sales support operations. Establish clear priorities, workflows, and performance expectations to support team productivity and consistency. Monitor, evaluate, and improve internal processes to reduce bottlenecks and increase operational efficiency. Ensure timely and accurate processing of sales orders, quotes, specifications, contracts, and related documentation, including driving team performance toward goals for orders ready for manufacturing. Develop and maintain best practices for internal pipeline management, documentation standards and coordination with sales representatives in a more streamlined approach. Sales Enablement & Internal Partnership
Partner closely with VPA leadership, Sales Leadership, and Design Leadership to provide strategic guidance that supports effective internal process execution and alignment with company goals. Oversee the account specialist team communication for sales representatives by providing internal product guidance, pricing considerations, and process expertise to help align solutions with customer needs, budgets, and operational feasibility. Serve as a key internal liaison between Sales and Operations to ensure clarity, alignment, and consistency in execution. Operational Continuity & Process Improvement
Lead the resolution of escalated internal and customer-impacting issues by collaborating with Sales, Operations, and Production teams. Oversee issue management related to order accuracy, fulfillment readiness, product availability, and delivery timelines to minimize disruption to sales execution. Ensure issues are resolved efficiently, with clear communication and documented process improvements to prevent recurrence. Training & Team Development
Onboard, train, and develop new sales support team members, ensuring they are equipped with the tools, knowledge, and processes needed to be successful. Create and deliver ongoing training to strengthen operational accuracy, efficiency, and system adoption across the sales support team. Stay current on tools, systems, and best practices to continuously elevate team capability and performance. Reporting & Analytics
Track and analyze key performance indicators related to sales support operations, including order accuracy, turnaround times, and readiness for manufacturing. Provide regular performance reporting and insights to leadership, highlighting trends, risks, and opportunities for improvement on sample processing and current order booking process. Use data to inform process enhancements and support more effective overall time execution for company and product growth. Process Improvement & Technology Enablement
Continuously evaluate sales support processes and recommend improvements to increase efficiency, scalability, and accuracy. Implement, optimize, and drive adoption of the Order Management System, Salesforce workflow and process, and any other sales technologies to support data integrity and team performance. Cross-Functional Coordination & Integration
Coordinate with Design, Operation teams, Production, Product Development and other internal teams across Varsity Brands to support timely and accurate execution of sales orders. Communicate product updates, process changes, and promotions internally to the account specialist team. All broader communication to sales will be done by Director and Executive team leadership. Collaborate with Product Development, Design Development and Production leadership to ensure products are manufacturable, profitable, and operationally sound, minimizing downstream impacts and workflow disruptions. QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
Strong organizational and project management skills. Excellent communication skills (both written and verbal). Proficiency in business specific software (e.g., Salesforce, Smart Sheet) and Microsoft Office Suite preferred. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. A customer-centric attitude and ability to work well in a team-oriented environment. High-level of professionalism and business acumen Time management and organization skills to independently balance and work on multiple tasks/projects concurrently High emotional intelligence and interpersonal skills; willingness to be coached by a wide array of business colleagues Customer service orientation to build and retain strong business relationships Technical skills [Microsoft Office, Salesforce, etc.] Strong knowledge of Varsity Performing Arts is preferred Knowledge of sales automation tools and process optimization techniques. Experience in managing cross-functional teams and driving change initiatives EDUCATION/EXPERIENCE
Bachelor's degree in business, marketing, or related field (or equivalent work experience). 3-5 years of experience in a sales support or sales administration role VPA experience (preferred) PHYSICAL REQUIREMENTS
The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. The ability to sit or stand for long periods through meetings and while operating office equipment, PC's, laptop, telephone will be required.
#LI-PC1
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
OUR VALUES
Service -
We lead with heart. We champion community.
Passion -
We love what we do. It fuels our purpose.
Integrity -
We do what we promise. We own our actions and decisions.
Respect -
We earn it by giving it. Because everyone deserves it.
Innovation -
We never stop striving to be better. For ourselves and our community.
Transparency -
We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment!
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.