Customer Account Coordinator - Hybrid
Portland Staffing, Portland, Oregon, United States, 97201
Customer Account Coordinator
This is a vital role for the Oregon Tool organization and our customers. This position is the primary support contact for providing customer service for domestic and/or international trade customers including retailers, distributors, and OEM accounts in the Concrete Cutting and Finishing market. Responsible for proactively supporting the selling process from order to delivery and providing best-in-class customer service to our customers. This position interacts and coordinates the needs of our customers with the internal Oregon Tool organization (all locations), such as product line, shipping, planning, accounts receivable, and logistics personnel. The details include: Customer Order Management: Serve as primary customer contact from order entry through delivery and invoicing. Process orders via phone, email, fax, EDI, or MRP and support call center needs. Provide updates on order status, pricing, availability, promotions, shipments, credits, and returns. Coordinate with sales, planning, and product teams to resolve scheduling, capacity, and product issues. Maintain accurate customer master data and purchase order records. Technical Support & Financial Adjustments: Provide product and application information. Handle customer inquiries, disputes, credits, debits, rebates, fines, and deductions. Ensure compliance with contractual terms. Sales, Forecasting & Inventory Support: Allocate product to support forecasts and participate in SIOP meetings. Support promotions, marketing initiatives, and operational performance metrics. Identify opportunities to improve customer satisfaction. Communication: Maintain clear, consistent communication and documentation. Qualifications and skills include: High school diploma or GED. 2+ years B2B customer service experience with formal business systems. Strong communication, problem-solving, organization, accuracy, and multitasking skills. Team-oriented, adaptable, proactive, and able to work in a fast-paced environment. Proficient in Microsoft Office; SAP preferred. Multilingual skills are a plus. At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $45,000 to $50,000. Final offers are based on various factors such as experience, skills, qualifications, and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range. What we offer: Medical, dental, and vision benefits available on day one (no waiting period). 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution). Retirement Savings Plus Plan* (based on geographic location and company performance). Earn up to 120 hours vacation during your first year of service. Paid holidays and one paid Community Involvement Day available per calendar year. Tuition reimbursement program. Global company with small company feel. Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate, and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether.
This is a vital role for the Oregon Tool organization and our customers. This position is the primary support contact for providing customer service for domestic and/or international trade customers including retailers, distributors, and OEM accounts in the Concrete Cutting and Finishing market. Responsible for proactively supporting the selling process from order to delivery and providing best-in-class customer service to our customers. This position interacts and coordinates the needs of our customers with the internal Oregon Tool organization (all locations), such as product line, shipping, planning, accounts receivable, and logistics personnel. The details include: Customer Order Management: Serve as primary customer contact from order entry through delivery and invoicing. Process orders via phone, email, fax, EDI, or MRP and support call center needs. Provide updates on order status, pricing, availability, promotions, shipments, credits, and returns. Coordinate with sales, planning, and product teams to resolve scheduling, capacity, and product issues. Maintain accurate customer master data and purchase order records. Technical Support & Financial Adjustments: Provide product and application information. Handle customer inquiries, disputes, credits, debits, rebates, fines, and deductions. Ensure compliance with contractual terms. Sales, Forecasting & Inventory Support: Allocate product to support forecasts and participate in SIOP meetings. Support promotions, marketing initiatives, and operational performance metrics. Identify opportunities to improve customer satisfaction. Communication: Maintain clear, consistent communication and documentation. Qualifications and skills include: High school diploma or GED. 2+ years B2B customer service experience with formal business systems. Strong communication, problem-solving, organization, accuracy, and multitasking skills. Team-oriented, adaptable, proactive, and able to work in a fast-paced environment. Proficient in Microsoft Office; SAP preferred. Multilingual skills are a plus. At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $45,000 to $50,000. Final offers are based on various factors such as experience, skills, qualifications, and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range. What we offer: Medical, dental, and vision benefits available on day one (no waiting period). 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution). Retirement Savings Plus Plan* (based on geographic location and company performance). Earn up to 120 hours vacation during your first year of service. Paid holidays and one paid Community Involvement Day available per calendar year. Tuition reimbursement program. Global company with small company feel. Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate, and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether.