Reach Pro Seller Support Specialist
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Reach Pro Seller Support Specialist manages Reach Pro seller accounts through a dedicated channel (email, chat, and phone), providing strategic, high-touch support that reduces escalations and enhances loyalty. This role delivers dedicated, tailored support designed to meet the needs of high-volume sellers. This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. What You'll Do:
Serve as the point of contact for Reach Pro sellers, resolving issues via phone, email, and chat. Prioritize and escalate cases ensuring timely, high-quality outcomes. Identify systemic or process issues impacting top sellers and escalate findings to the Account Growth Manager. Collaborate closely with Account Growth Managers and Escalation teams to ensure seamless end-to-end support. Document and analyze recurring seller pain points to inform process and product improvements. Participate in cross-functional calibration sessions to continuously refine the Reach Pro support experience. Additional duties as assigned. What You've Done:
3-5 years of seller or customer success experience (premium, or enterprise-level support preferred) Deep understanding of the seller journey and marketplace ecosystem is a plus Experience in handling high-touch accounts or VIP clients Tech-savviness and a commitment to staying abreast of the latest advancements in technology High accountability, with focus on ownership and resolution quality Skilled communicator with ability to balance speed, empathy, resolution, and accuracy Strong written communication and attention to detail Thrives in an outcome-oriented, metric-driven environment Strong analytical mindset and proficiency in Salesforce or equivalent CRM systems What We Offer:
Accelerated Growth Environment:
Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career. Top Tier Compensation Package:
Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions. Paid Time Off:
Generous Paid Time Off, allowing you to manage your schedule and recharge as needed. Comprehensive Benefits Package:
Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options. Team-Building Events:
Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits. Base Range $28 - $28 USD StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Reach Pro Seller Support Specialist manages Reach Pro seller accounts through a dedicated channel (email, chat, and phone), providing strategic, high-touch support that reduces escalations and enhances loyalty. This role delivers dedicated, tailored support designed to meet the needs of high-volume sellers. This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. What You'll Do:
Serve as the point of contact for Reach Pro sellers, resolving issues via phone, email, and chat. Prioritize and escalate cases ensuring timely, high-quality outcomes. Identify systemic or process issues impacting top sellers and escalate findings to the Account Growth Manager. Collaborate closely with Account Growth Managers and Escalation teams to ensure seamless end-to-end support. Document and analyze recurring seller pain points to inform process and product improvements. Participate in cross-functional calibration sessions to continuously refine the Reach Pro support experience. Additional duties as assigned. What You've Done:
3-5 years of seller or customer success experience (premium, or enterprise-level support preferred) Deep understanding of the seller journey and marketplace ecosystem is a plus Experience in handling high-touch accounts or VIP clients Tech-savviness and a commitment to staying abreast of the latest advancements in technology High accountability, with focus on ownership and resolution quality Skilled communicator with ability to balance speed, empathy, resolution, and accuracy Strong written communication and attention to detail Thrives in an outcome-oriented, metric-driven environment Strong analytical mindset and proficiency in Salesforce or equivalent CRM systems What We Offer:
Accelerated Growth Environment:
Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career. Top Tier Compensation Package:
Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions. Paid Time Off:
Generous Paid Time Off, allowing you to manage your schedule and recharge as needed. Comprehensive Benefits Package:
Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options. Team-Building Events:
Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits. Base Range $28 - $28 USD StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.