Loan Servicing Specialist
Washington Staffing, Port Angeles, Washington, United States, 98362
Loan Servicing Position
First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers' Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes. For over 100 years First Fed has served our customers and communities throughout the PNW. We've donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years -- many by using our benefit of 3 paid volunteer days per year! We welcome applicants from all backgrounds -- our diversity makes us stronger. Join our award-winning team! Position Purpose: Perform duties related to Loan Servicing in accordance with First Federal's policies, mission, and goals. Essential Functions: Process assigned workload accurately and efficiently Process customer account requests including transactions and account maintenance. Provide support to the Contact Center by providing quality customer service to internal and external customers. Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures. Ensure compliance with federal and state regulations pertinent to this position. Complete annual training in a timely manner in accordance with regulations and internal policies and procedures. Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Qualifications & Requirements: High school diploma or certified equivalency. Outstanding customer service focus and ability to work effectively and collaboratively with others. Strong organizational skills, problem solving skills, and attention to detail. Must be able to multi-task in a fast paced environment. Excellent verbal and written communication skills. Proficient computer and 10-key skills. Develop and maintain a working knowledge of First Federal's products, policies, procedures, and systems.
First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers' Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes. For over 100 years First Fed has served our customers and communities throughout the PNW. We've donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years -- many by using our benefit of 3 paid volunteer days per year! We welcome applicants from all backgrounds -- our diversity makes us stronger. Join our award-winning team! Position Purpose: Perform duties related to Loan Servicing in accordance with First Federal's policies, mission, and goals. Essential Functions: Process assigned workload accurately and efficiently Process customer account requests including transactions and account maintenance. Provide support to the Contact Center by providing quality customer service to internal and external customers. Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures. Ensure compliance with federal and state regulations pertinent to this position. Complete annual training in a timely manner in accordance with regulations and internal policies and procedures. Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Qualifications & Requirements: High school diploma or certified equivalency. Outstanding customer service focus and ability to work effectively and collaboratively with others. Strong organizational skills, problem solving skills, and attention to detail. Must be able to multi-task in a fast paced environment. Excellent verbal and written communication skills. Proficient computer and 10-key skills. Develop and maintain a working knowledge of First Federal's products, policies, procedures, and systems.