Customer Service Representative - Manchester, NH
Hubbell, Manchester, New Hampshire, United States, 03101
Customer Service Representative - Manchester, NH
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email. Service approximately 80-100 customer contacts per day Provide price and availability, order status, and general customer information upon request Interpret and communicate information from ERP system and customer portal to customers Process, resolve, and expedite orders Collaborate with team members to balance out workload leading to a fast, high quality response for the customer Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer Code calls/emails/chats to accurately reflect interaction type Complete customer spreadsheet and other special notifications Utilize strong technical knowledge to handle more advanced product-related inquiries Look up special pricing agreements and convey accurate price to internal and external customers Create quotes as permitted within pricing guidelines Facilitate creation of customer order reports Manage key accounts, challenging accounts, and challenging salespeople This is a hybrid position and is work from home Monday & Fridays Skills and Experience: SAP, SALESFORCE experience preferred Education: High School Diploma in General Studies
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email. Service approximately 80-100 customer contacts per day Provide price and availability, order status, and general customer information upon request Interpret and communicate information from ERP system and customer portal to customers Process, resolve, and expedite orders Collaborate with team members to balance out workload leading to a fast, high quality response for the customer Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer Code calls/emails/chats to accurately reflect interaction type Complete customer spreadsheet and other special notifications Utilize strong technical knowledge to handle more advanced product-related inquiries Look up special pricing agreements and convey accurate price to internal and external customers Create quotes as permitted within pricing guidelines Facilitate creation of customer order reports Manage key accounts, challenging accounts, and challenging salespeople This is a hybrid position and is work from home Monday & Fridays Skills and Experience: SAP, SALESFORCE experience preferred Education: High School Diploma in General Studies