Hilo Sales and Service Advisor
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place! At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance. Job Description
Position Summary: The Hilo Sales and Service Advisor will perform administrative duties pertaining to shop operation and branch operations supporting both Sales and Service Departments. Under the direction of the Hawaii Sales Manager and the Big Island Operations Manager the Hilo Sales and Service Advisor is accountable for inside prime product / product support sales and marketing for an assigned customer account list. He/she will also support the Hilo Service department with revenue, warranty and internal work orders from opening to closing. and work order control and overall service operations support. Essential Functions Service/Sales for Hilo Branch:
Customer Onboarding (EMO), machine delivery and initial familiarization Support for new customers Sales Machine Preparation and Configuration. Yard / machine organization and retail work tool tracking Makes routine sales calls on customers in assigned markets to develop new and retail accounts:
Generates leads for both Sales and Product support from call activity. Maintains account activity "calls" through sales link. Ensures accuracy of equipment lists in sales link for assigned accounts
Supports MSRs and Hawaii Sales Manager with regional specific market feedback for:
Sales/marketing plan for assigned customer base. Develop and expands current customer database. Community involvement opportunities.
Opens or directs others to open work orders for repair jobs. Files documents in appropriate job jackets and checks all completed jobs for accuracy prior to closing. Reviews and approves labor and submits for payroll processing as needed. Reviews shop requisitions and ensure that cores, returns and warranty hold parts are efficiently controlled. Ensures that the clerk obtains work authorization with a verified valid payment method prior to setting an appointment for shop or field repairs. Actively manages the Work-In-Progress (WIP) to ensure efficient throughput and invoicing. Works with warranty department to process and submit Caterpillar and Allied warranty claims for reimbursement. Assists in preparation of quotations, invoices, reports and other documents. Assists Service Manager in administration of Hawthorne Pacific Corp.'s safety, credit, housekeeping and other rules, policies and procedures. Assists Service Manager to ensure departmental key metrics are monitored and sustained. Performs other duties as directed by Management. Education, Experience, and Skills Required:
Must have a minimum of five years in a service shop Prior supervisory skills and experience Must have a high school diploma or Must have the ability to work with Microsoft Office programs such as Word, Outlook and Must have a valid Hawaii Drivers Must have a minimum of 7 years industry and product specific sales experience. Must have customer service experience and be diplomatic and courteous with great attention to Must possess extensive Caterpillar product knowledge in construction and compact equipment. Must be responsive to specific market trends and needs through proactive, direct customer contact. Testing Requirements:
At the discretion of the Hiring Manager, applicants may be required to pass a written and/or oral examination before being considered for employment in this position. Physical Demands:
Walking and moving about on foot often up and down Handling: Seizes, helps or works with Lifting: Lifts items up to 50 lbs on an intermittent Reaching: Extends hands and arms in any Stooping: Bends body downward and forward by bending at knees or waist Standing: Remains in standing position If required to perform various functions of the Vision: Reads paperwork and numerous forms of electronic Talking: Communications in person and by Sitting: Sits at desk for long periods of Environmental:
Noise: Works in conditions with constant or intermittent Temp/Weather: Works in a service shop Here's What We Offer
Competitive Compensation A great work environment and culture Career growth and advancement opportunities Training Medical, Dental and Vision plans Medical Video Appointments available Health Savings Account available Paid Time Off (PTO) Pay 401(k) Plan + Company Matching Health and Dependent Care Flexible Spending Accounts Life & Accident Insurance Employee Assistance Programs Legal Plan Travel Assistance Plan Wellness Programs Referral Bonus Program Longevity Bonus Program Recognition Programs and much more Hawthorne CAT discounts Boot Reimbursement Tuition Reimbursement Company-Supplied Uniforms Advanced Technical Training Estimated Compensation $33.00 - $36.00 per hour Reasonable accommodations for essential functions of the position will be considered. Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D Hawthorne Cat Participates in E-Verify.
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place! At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance. Job Description
Position Summary: The Hilo Sales and Service Advisor will perform administrative duties pertaining to shop operation and branch operations supporting both Sales and Service Departments. Under the direction of the Hawaii Sales Manager and the Big Island Operations Manager the Hilo Sales and Service Advisor is accountable for inside prime product / product support sales and marketing for an assigned customer account list. He/she will also support the Hilo Service department with revenue, warranty and internal work orders from opening to closing. and work order control and overall service operations support. Essential Functions Service/Sales for Hilo Branch:
Customer Onboarding (EMO), machine delivery and initial familiarization Support for new customers Sales Machine Preparation and Configuration. Yard / machine organization and retail work tool tracking Makes routine sales calls on customers in assigned markets to develop new and retail accounts:
Generates leads for both Sales and Product support from call activity. Maintains account activity "calls" through sales link. Ensures accuracy of equipment lists in sales link for assigned accounts
Supports MSRs and Hawaii Sales Manager with regional specific market feedback for:
Sales/marketing plan for assigned customer base. Develop and expands current customer database. Community involvement opportunities.
Opens or directs others to open work orders for repair jobs. Files documents in appropriate job jackets and checks all completed jobs for accuracy prior to closing. Reviews and approves labor and submits for payroll processing as needed. Reviews shop requisitions and ensure that cores, returns and warranty hold parts are efficiently controlled. Ensures that the clerk obtains work authorization with a verified valid payment method prior to setting an appointment for shop or field repairs. Actively manages the Work-In-Progress (WIP) to ensure efficient throughput and invoicing. Works with warranty department to process and submit Caterpillar and Allied warranty claims for reimbursement. Assists in preparation of quotations, invoices, reports and other documents. Assists Service Manager in administration of Hawthorne Pacific Corp.'s safety, credit, housekeeping and other rules, policies and procedures. Assists Service Manager to ensure departmental key metrics are monitored and sustained. Performs other duties as directed by Management. Education, Experience, and Skills Required:
Must have a minimum of five years in a service shop Prior supervisory skills and experience Must have a high school diploma or Must have the ability to work with Microsoft Office programs such as Word, Outlook and Must have a valid Hawaii Drivers Must have a minimum of 7 years industry and product specific sales experience. Must have customer service experience and be diplomatic and courteous with great attention to Must possess extensive Caterpillar product knowledge in construction and compact equipment. Must be responsive to specific market trends and needs through proactive, direct customer contact. Testing Requirements:
At the discretion of the Hiring Manager, applicants may be required to pass a written and/or oral examination before being considered for employment in this position. Physical Demands:
Walking and moving about on foot often up and down Handling: Seizes, helps or works with Lifting: Lifts items up to 50 lbs on an intermittent Reaching: Extends hands and arms in any Stooping: Bends body downward and forward by bending at knees or waist Standing: Remains in standing position If required to perform various functions of the Vision: Reads paperwork and numerous forms of electronic Talking: Communications in person and by Sitting: Sits at desk for long periods of Environmental:
Noise: Works in conditions with constant or intermittent Temp/Weather: Works in a service shop Here's What We Offer
Competitive Compensation A great work environment and culture Career growth and advancement opportunities Training Medical, Dental and Vision plans Medical Video Appointments available Health Savings Account available Paid Time Off (PTO) Pay 401(k) Plan + Company Matching Health and Dependent Care Flexible Spending Accounts Life & Accident Insurance Employee Assistance Programs Legal Plan Travel Assistance Plan Wellness Programs Referral Bonus Program Longevity Bonus Program Recognition Programs and much more Hawthorne CAT discounts Boot Reimbursement Tuition Reimbursement Company-Supplied Uniforms Advanced Technical Training Estimated Compensation $33.00 - $36.00 per hour Reasonable accommodations for essential functions of the position will be considered. Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D Hawthorne Cat Participates in E-Verify.