Director, Global Developer Communities
Workato, San Francisco, California, United States, 94199
Overview
We are seeking an exceptional Director for our Developer Community to build out Workato’s global developer community programs. Responsibilities
Build and run Workato’s global community programs: launch and scale hundreds of local developer user groups, a world-class MVP / Champions program, and university & student outreach initiatives. Hire and lead a community operations team; design and maintain the supporting portals, tooling, and analytics that power self-service growth. Recruit, onboard, and mentor community leaders and champions, providing resources, recognition, and incentives to sustain long-term engagement. Launch ambassador and champions programs; recognise and reward top contributors. Design and execute community strategy across Discord, GitHub, Reddit, X/Twitter, and in-person meetups. Moderate online forums, surface insights, and route feedback to Product & Engineering. Qualifications / Experience / Technical Skills
Experience managing a team of 6+ community professionals. 5+ years building and nurturing developer communities at scale. 5+ years of hands-on programmatic marketing, including segmentation, automation, and lifecycle campaigns. Direct, end-to-end experience planning and executing in-person and virtual events. Soft Skills / Personal Characteristics
Strong written voice and conflict-resolution skills. Strong operational approach with metrics, structured processes, and holding teams accountable. Empathetic community builder who nurtures inclusive spaces. Location: This role is based in our San Francisco office; in-person work 3 to 4 days a week is expected. We are an equal opportunity employer. We do not discriminate on the basis of any protected status. See our voluntary self-identification information for eligible categories as part of the application process. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional and will not affect hiring decisions. Information is confidential and used to measure outreach and compliance with equal employment opportunity laws.
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We are seeking an exceptional Director for our Developer Community to build out Workato’s global developer community programs. Responsibilities
Build and run Workato’s global community programs: launch and scale hundreds of local developer user groups, a world-class MVP / Champions program, and university & student outreach initiatives. Hire and lead a community operations team; design and maintain the supporting portals, tooling, and analytics that power self-service growth. Recruit, onboard, and mentor community leaders and champions, providing resources, recognition, and incentives to sustain long-term engagement. Launch ambassador and champions programs; recognise and reward top contributors. Design and execute community strategy across Discord, GitHub, Reddit, X/Twitter, and in-person meetups. Moderate online forums, surface insights, and route feedback to Product & Engineering. Qualifications / Experience / Technical Skills
Experience managing a team of 6+ community professionals. 5+ years building and nurturing developer communities at scale. 5+ years of hands-on programmatic marketing, including segmentation, automation, and lifecycle campaigns. Direct, end-to-end experience planning and executing in-person and virtual events. Soft Skills / Personal Characteristics
Strong written voice and conflict-resolution skills. Strong operational approach with metrics, structured processes, and holding teams accountable. Empathetic community builder who nurtures inclusive spaces. Location: This role is based in our San Francisco office; in-person work 3 to 4 days a week is expected. We are an equal opportunity employer. We do not discriminate on the basis of any protected status. See our voluntary self-identification information for eligible categories as part of the application process. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional and will not affect hiring decisions. Information is confidential and used to measure outreach and compliance with equal employment opportunity laws.
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