A company is looking for a Loan Servicing Bilingual Customer Service Representative.
Key Responsibilities
Manage high volume inbound and outbound calls to update clients
Handle client emails/chats and redirect clients to appropriate departments
Maintain records of conversations in the call center database CRM and assist with client enrollment processes
Required Qualifications, Training, and Education
Fluent in both Spanish and English
High School diploma or equivalent required
Prior customer service experience preferred
Proficient typing skills for accurate data entry
Fundamental understanding of computer operations
Key Responsibilities
Manage high volume inbound and outbound calls to update clients
Handle client emails/chats and redirect clients to appropriate departments
Maintain records of conversations in the call center database CRM and assist with client enrollment processes
Required Qualifications, Training, and Education
Fluent in both Spanish and English
High School diploma or equivalent required
Prior customer service experience preferred
Proficient typing skills for accurate data entry
Fundamental understanding of computer operations