Customer Service Representative
Southport Engineered Systems • Home Services, Readfield, Wisconsin, United States
JOB TITLE:
Customer Service Representative
DEPARTMENT:
Home Services
LOCATION:
Caledonia, WI.
This is an on-site position.
DESCRIPTION The Customer Service Representative will provide our new and existing customers with excellent customer experience while striving for a high rate of scheduling service calls. This role’s primary mission is to keep Southport’s call board full while ensuring customer satisfaction. This involves converting inbound calls into booked appointments, filling schedule gaps, and maintaining customer relationships.
DUTIES AND RESPONSIBILITIES
Answer the main phone line, schedule appointments, and keep our call board full
Schedule appointments with detailed customer information and aim for first-call resolution
Understand and memorize all call scripts, including service, estimate, and scheduling calls
Respond to online submissions and online chat leads and schedule services
Perform outbound phone calls to our Southport Club Members to schedule routine maintenance
Assist dispatchers by managing reschedules or delays and communicate updates to customers
Book future maintenance appointments
Follow up on completed service calls to gather feedback and confirm satisfaction
Resolve all customer issues proactively
Stay proactive and add value even when the phone is not ringing
Perform all other duties assigned to the role
QUALIFICATIONS
High School Diploma or equivalent
1 to 2 years in Customer Service preferred
Administrative/Clerical experience preferred
Service Titan experience preferred, but not required
Knowledge of basic HVAC and Plumbing preferred, but not required
Strong computer skills
Self-motivated, detail oriented with strong written, verbal and organizational skills
Willingness to learn, grow and make a long-term commitment
Ability to work in a team environment
Ability to work in a fast-paced environment
#J-18808-Ljbffr
Customer Service Representative
DEPARTMENT:
Home Services
LOCATION:
Caledonia, WI.
This is an on-site position.
DESCRIPTION The Customer Service Representative will provide our new and existing customers with excellent customer experience while striving for a high rate of scheduling service calls. This role’s primary mission is to keep Southport’s call board full while ensuring customer satisfaction. This involves converting inbound calls into booked appointments, filling schedule gaps, and maintaining customer relationships.
DUTIES AND RESPONSIBILITIES
Answer the main phone line, schedule appointments, and keep our call board full
Schedule appointments with detailed customer information and aim for first-call resolution
Understand and memorize all call scripts, including service, estimate, and scheduling calls
Respond to online submissions and online chat leads and schedule services
Perform outbound phone calls to our Southport Club Members to schedule routine maintenance
Assist dispatchers by managing reschedules or delays and communicate updates to customers
Book future maintenance appointments
Follow up on completed service calls to gather feedback and confirm satisfaction
Resolve all customer issues proactively
Stay proactive and add value even when the phone is not ringing
Perform all other duties assigned to the role
QUALIFICATIONS
High School Diploma or equivalent
1 to 2 years in Customer Service preferred
Administrative/Clerical experience preferred
Service Titan experience preferred, but not required
Knowledge of basic HVAC and Plumbing preferred, but not required
Strong computer skills
Self-motivated, detail oriented with strong written, verbal and organizational skills
Willingness to learn, grow and make a long-term commitment
Ability to work in a team environment
Ability to work in a fast-paced environment
#J-18808-Ljbffr