Overview
We are seeking a detail‑oriented and proactive
Customer Service Representative
to support payment processing and borrower account management. In this role, you will manage mortgage borrower accounts, ensure on‑time payment collection, and deliver exceptional customer service throughout the servicing lifecycle.
You will serve as a primary point of contact for borrowers regarding payments, delinquencies, discrepancies, and account inquiries. This role requires strong communication skills, sound judgment, and the ability to work with sensitive financial information while maintaining full compliance with all applicable regulations.
The ideal candidate thrives in a fast‑paced servicing environment, is highly organized, and has prior experience in mortgage servicing, loan servicing, or financial collections. You will also collaborate with internal teams such as post‑closing, accounting, and investor relations to ensure accurate, compliant, and seamless administration of borrower accounts.
Key Responsibilities
Monitor and manage mortgage accounts to ensure timely payment collection.
Communicate with borrowers via phone, email, and written correspondence regarding payments, account status, and delinquencies.
Investigate and resolve payment discrepancies or issues in coordination with internal teams and external servicers.
Accurately process and post payments in mortgage servicing systems.
Assist borrowers with ACH setup, escrow inquiries, payment options, and payoff requests.
Maintain detailed account notes and document all borrower interactions for compliance and reporting.
Follow up with borrowers on delinquencies and discuss payment plan solutions.
Maintain up‑to‑date knowledge of federal and state mortgage regulations and servicing procedures.
Collaborate with internal partners to support smooth and compliant account administration.
Qualifications
Strong customer service and communication skills (written and verbal).
Strong attention to detail with the ability to manage multiple accounts at once.
Ability to handle sensitive financial information with confidentiality and regulatory compliance.
Problem‑solving mindset with comfort in a fast‑paced environment.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
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Customer Service Representative
to support payment processing and borrower account management. In this role, you will manage mortgage borrower accounts, ensure on‑time payment collection, and deliver exceptional customer service throughout the servicing lifecycle.
You will serve as a primary point of contact for borrowers regarding payments, delinquencies, discrepancies, and account inquiries. This role requires strong communication skills, sound judgment, and the ability to work with sensitive financial information while maintaining full compliance with all applicable regulations.
The ideal candidate thrives in a fast‑paced servicing environment, is highly organized, and has prior experience in mortgage servicing, loan servicing, or financial collections. You will also collaborate with internal teams such as post‑closing, accounting, and investor relations to ensure accurate, compliant, and seamless administration of borrower accounts.
Key Responsibilities
Monitor and manage mortgage accounts to ensure timely payment collection.
Communicate with borrowers via phone, email, and written correspondence regarding payments, account status, and delinquencies.
Investigate and resolve payment discrepancies or issues in coordination with internal teams and external servicers.
Accurately process and post payments in mortgage servicing systems.
Assist borrowers with ACH setup, escrow inquiries, payment options, and payoff requests.
Maintain detailed account notes and document all borrower interactions for compliance and reporting.
Follow up with borrowers on delinquencies and discuss payment plan solutions.
Maintain up‑to‑date knowledge of federal and state mortgage regulations and servicing procedures.
Collaborate with internal partners to support smooth and compliant account administration.
Qualifications
Strong customer service and communication skills (written and verbal).
Strong attention to detail with the ability to manage multiple accounts at once.
Ability to handle sensitive financial information with confidentiality and regulatory compliance.
Problem‑solving mindset with comfort in a fast‑paced environment.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
#J-18808-Ljbffr