Customer Service Representative
MEA - MidAtlantic Employers’ Association, Valley Forge, Pennsylvania, United States, 19485
Job Description
We're seeking a motivated and detail-oriented Customer Service Representative who's ready to take ownership of learning our products and supporting our customers with excellence. If you enjoy problem-solving, can adapt to different personalities, and thrive in both team environments and independent work, this role is a great fit for you.
Responsibilities
Provide high-quality customer support, including product information, pricing, availability, order entry, delivery coordination, and repair or calibration inquiries.
Communicate professionally by phone, email, and in person to ensure customer needs are met thoroughly and promptly.
Manage customer accounts and process orders, returns, credits, and repair requests with accuracy and attention to detail.
Collaborate with internal teams while maintaining a positive, solutions-focused approach.
Identify opportunities to improve processes and enhance the customer experience.
Required Experience
A strong customer-service mindset and the ability to work effectively with a wide range of personalities.
Excellent communication, listening, and interpersonal skills.
A technical curiosity or technical aptitude - a technical mind is a plus.
SAP experience is a major plus (SAP ERP use is part of the role).
Strong attention to detail, follow-through, and problem-solving ability.
Prior customer service experience (manufacturing environment experience is helpful but not required).
Who You Are
You're adaptable, patient, and professional.
You take pride in delivering consistent, high-quality work.
You enjoy learning new systems and products.
You're confident, inquisitive, and eager to contribute to a collaborative team environment.
Benefits A comprehensive benefits package is available for all eligible employees.
Keyword: Customer Service Representative
#J-18808-Ljbffr
We're seeking a motivated and detail-oriented Customer Service Representative who's ready to take ownership of learning our products and supporting our customers with excellence. If you enjoy problem-solving, can adapt to different personalities, and thrive in both team environments and independent work, this role is a great fit for you.
Responsibilities
Provide high-quality customer support, including product information, pricing, availability, order entry, delivery coordination, and repair or calibration inquiries.
Communicate professionally by phone, email, and in person to ensure customer needs are met thoroughly and promptly.
Manage customer accounts and process orders, returns, credits, and repair requests with accuracy and attention to detail.
Collaborate with internal teams while maintaining a positive, solutions-focused approach.
Identify opportunities to improve processes and enhance the customer experience.
Required Experience
A strong customer-service mindset and the ability to work effectively with a wide range of personalities.
Excellent communication, listening, and interpersonal skills.
A technical curiosity or technical aptitude - a technical mind is a plus.
SAP experience is a major plus (SAP ERP use is part of the role).
Strong attention to detail, follow-through, and problem-solving ability.
Prior customer service experience (manufacturing environment experience is helpful but not required).
Who You Are
You're adaptable, patient, and professional.
You take pride in delivering consistent, high-quality work.
You enjoy learning new systems and products.
You're confident, inquisitive, and eager to contribute to a collaborative team environment.
Benefits A comprehensive benefits package is available for all eligible employees.
Keyword: Customer Service Representative
#J-18808-Ljbffr