Customer Service Representative - Industry, PA
Watco Transloading, Phila, Pennsylvania, United States
Start a Watco Career and Discover the Difference
Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.
Here's what you can expect from Watco:
Outstanding culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Paid on-the-job training with peer trainers
Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
Leadership and development programs offered through Watco University
Career advancement opportunities
Job Summary The Customer Service Representative is responsible for providing timely, professional, and courteous support to customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.
Essential Duties and Responsibilities
Respond to customer inquiries via phone, email, and in person, providing timely and professional support
Provide excellent customer service with patience, courtesy, and professionalism
Work closely with customers to ensure their satisfaction
Coordinate incoming orders with internal teams
Coordinate product delivery with outside carriers
Prepare accurate documentation and maintain required records
Perform accurate data entry, including dual verification of critical information when required
Provide general administrative support, including operating office equipment and maintaining organized files and records
Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
Learn from feedback, directions, and observations and apply procedures using sound judgment
Contribute positively as part of a team, taking on additional tasks as needed
Maintain dependable attendance and consistent performance
Perform work in compliance with company standards, procedures, and regulatory requirements
Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
Contribute to continuous improvement and operational excellence
Other duties as assigned
Qualifications
Proficiency with computers and Microsoft Office
Successful completion of a pre-employment background check and drug screen
Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
Ability to maintain a high level of attention to detail in all tasks
Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
Ability to recognize and define problems, identify resources, and implement viable solutions
Ability to organize work, set priorities, and meet deadlines with minimal supervision
Sound judgment and ability to work independently when needed
Education Must be 18 years of age or older with High School or GED equivalent
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Here's what you can expect from Watco:
Outstanding culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Paid on-the-job training with peer trainers
Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
Leadership and development programs offered through Watco University
Career advancement opportunities
Job Summary The Customer Service Representative is responsible for providing timely, professional, and courteous support to customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.
Essential Duties and Responsibilities
Respond to customer inquiries via phone, email, and in person, providing timely and professional support
Provide excellent customer service with patience, courtesy, and professionalism
Work closely with customers to ensure their satisfaction
Coordinate incoming orders with internal teams
Coordinate product delivery with outside carriers
Prepare accurate documentation and maintain required records
Perform accurate data entry, including dual verification of critical information when required
Provide general administrative support, including operating office equipment and maintaining organized files and records
Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
Learn from feedback, directions, and observations and apply procedures using sound judgment
Contribute positively as part of a team, taking on additional tasks as needed
Maintain dependable attendance and consistent performance
Perform work in compliance with company standards, procedures, and regulatory requirements
Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
Contribute to continuous improvement and operational excellence
Other duties as assigned
Qualifications
Proficiency with computers and Microsoft Office
Successful completion of a pre-employment background check and drug screen
Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
Ability to maintain a high level of attention to detail in all tasks
Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
Ability to recognize and define problems, identify resources, and implement viable solutions
Ability to organize work, set priorities, and meet deadlines with minimal supervision
Sound judgment and ability to work independently when needed
Education Must be 18 years of age or older with High School or GED equivalent
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