Loan Servicing Operations Representative II
Cape Cod Five Cents Savings Bank, Oklahoma City, Oklahoma, United States
Loan Servicing Operations Representative II
Job Category:
Residential & Consumer Lending
Requisition Number:
LOANS002808
Posted : January 28, 2026
Full-Time
Hybrid
Locations Showing 1 location
HQ5 1500 Iyannough Road Hyannis, MA 02601, USA
Pay or shift range: $21.55 USD to $26.07 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description Salary Grade : 13
SUMMARY Performs a wide variety of complex service and operational duties in support of residential, commercial and/or consumer loan servicing operations. Resolves issues and provides internal and external customer support. Provides great customer service efficiently, effectively and in conformance with regulatory guidelines.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES Operational
Performs multiple loan operations activities which may include: booking and auditing new loans, processing complex maintenance and transactions, research exception items, escrow servicing, insurance monitoring, rate reviews, investor reporting, service audits, preparing credit references, preparing mortgage discharges, and a variety of other duties as assigned and in observance of regulatory guidelines.
Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts.
Daily balancing and review of reports to resolve transactional exceptions.
Monitors and is responsible for accurate, complete loan document retention in accordance with bank guidelines.
Performs electronic storage functions of active and paid loan documentation.
May have additional duties and assignments as required.
Customer Service
Delivers quality level of internal and external customer service by responding to customer inquiries, resolving complex problems and researching loan issues in a timely manner. Escalates more complex problems to Loan Operations Coordinator or Management.
May work in conjunction with third party vendors.
May assist with loan documentation for internal and external audits and examinations.
Must adhere to bank and regulatory guidelines for handling confidential information.
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
QUALIFICATIONS EDUCATION & CERTIFICATIONS
High School Diploma or equivalent required.
2 years of loan servicing experience.
KNOWLEDGE, SKILLS & ABILITIES
Strong interpersonal and communication skills, both written and oral.
Ability to problem-solve and independently research issues.
Strong data entry capabilities and computer skills, including Microsoft Office products (Word, Excel)
Ability to produce accurate work, with attention to detail, within defined time guidelines.
Proven ability or qualifications to handle more complex servicing responsibility and a broader scope of tasks.
COMPETENCIES
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
EEO Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Residential & Consumer Lending
Requisition Number:
LOANS002808
Posted : January 28, 2026
Full-Time
Hybrid
Locations Showing 1 location
HQ5 1500 Iyannough Road Hyannis, MA 02601, USA
Pay or shift range: $21.55 USD to $26.07 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description Salary Grade : 13
SUMMARY Performs a wide variety of complex service and operational duties in support of residential, commercial and/or consumer loan servicing operations. Resolves issues and provides internal and external customer support. Provides great customer service efficiently, effectively and in conformance with regulatory guidelines.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES Operational
Performs multiple loan operations activities which may include: booking and auditing new loans, processing complex maintenance and transactions, research exception items, escrow servicing, insurance monitoring, rate reviews, investor reporting, service audits, preparing credit references, preparing mortgage discharges, and a variety of other duties as assigned and in observance of regulatory guidelines.
Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts.
Daily balancing and review of reports to resolve transactional exceptions.
Monitors and is responsible for accurate, complete loan document retention in accordance with bank guidelines.
Performs electronic storage functions of active and paid loan documentation.
May have additional duties and assignments as required.
Customer Service
Delivers quality level of internal and external customer service by responding to customer inquiries, resolving complex problems and researching loan issues in a timely manner. Escalates more complex problems to Loan Operations Coordinator or Management.
May work in conjunction with third party vendors.
May assist with loan documentation for internal and external audits and examinations.
Must adhere to bank and regulatory guidelines for handling confidential information.
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
QUALIFICATIONS EDUCATION & CERTIFICATIONS
High School Diploma or equivalent required.
2 years of loan servicing experience.
KNOWLEDGE, SKILLS & ABILITIES
Strong interpersonal and communication skills, both written and oral.
Ability to problem-solve and independently research issues.
Strong data entry capabilities and computer skills, including Microsoft Office products (Word, Excel)
Ability to produce accurate work, with attention to detail, within defined time guidelines.
Proven ability or qualifications to handle more complex servicing responsibility and a broader scope of tasks.
COMPETENCIES
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
EEO Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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