Overview
Job Title: Customer Service Representative - RMA
Come join our Client Experience team as a Customer Service Representative! As a member of our team, you will use active listening to engage with customers and help solve their problems. You will provide support to customers and distributors for Fluke Biomedical, Radiation, and Raysafe products. We are a team that values teamwork, problem solving, and growth and development.
Responsibilities
Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA).
Resolve customer emails and phone calls (55+/day) to set up RMAs for service units, provide status updates of RMAs, or support general customer inquiries.
Review customer Purchase Orders via email for data entry into Oracle Software.
Review inaccurate data for customer service orders and follow up with the customer to clarify items such as payment method or model type.
Starting/End time is 8:00 am-5:00 pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs.
Experience/Knowledge/Skills
1+ years of experience in a customer service role
Experience working in a fast-paced environment and multi-tasking
Excellent verbal & written communication skills
Proficient with Word & Excel
Experience working in a role that required a strong attention to detail
Able to sit at a workstation facing a computer for extended periods of time
Preferred
Prior experience with Oracle a plus
Associates degree, or equivalent work experience preferred
Behavioral Attributes
Able to learn quickly
Works well independently or collaboratively with a team
Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions.
Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you, your potential to learn and grow, and your ability to make a difference. We believe in the power of people working together to solve problems no one could solve alone. We are committed to growth and continuous improvement. Fortive: For you, for us, for growth.
About Fluke Health Solutions Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen—Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. We believe in your potential to learn, grow and contribute in meaningful ways and in giving you the opportunity, accountability, and visibility to do just that.
We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range The salary range for this position (in local currency) is 43,200.00 - 64,800.00
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
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Come join our Client Experience team as a Customer Service Representative! As a member of our team, you will use active listening to engage with customers and help solve their problems. You will provide support to customers and distributors for Fluke Biomedical, Radiation, and Raysafe products. We are a team that values teamwork, problem solving, and growth and development.
Responsibilities
Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA).
Resolve customer emails and phone calls (55+/day) to set up RMAs for service units, provide status updates of RMAs, or support general customer inquiries.
Review customer Purchase Orders via email for data entry into Oracle Software.
Review inaccurate data for customer service orders and follow up with the customer to clarify items such as payment method or model type.
Starting/End time is 8:00 am-5:00 pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs.
Experience/Knowledge/Skills
1+ years of experience in a customer service role
Experience working in a fast-paced environment and multi-tasking
Excellent verbal & written communication skills
Proficient with Word & Excel
Experience working in a role that required a strong attention to detail
Able to sit at a workstation facing a computer for extended periods of time
Preferred
Prior experience with Oracle a plus
Associates degree, or equivalent work experience preferred
Behavioral Attributes
Able to learn quickly
Works well independently or collaboratively with a team
Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions.
Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you, your potential to learn and grow, and your ability to make a difference. We believe in the power of people working together to solve problems no one could solve alone. We are committed to growth and continuous improvement. Fortive: For you, for us, for growth.
About Fluke Health Solutions Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen—Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. We believe in your potential to learn, grow and contribute in meaningful ways and in giving you the opportunity, accountability, and visibility to do just that.
We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range The salary range for this position (in local currency) is 43,200.00 - 64,800.00
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
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