What’s Under The Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by focusing on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. DriveTime’s dealerships embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers where we refresh pre-owned vehicles. If you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!
That’s Nice, But What’s the Job?
Pay: $53,000 / year + sales incentives. This is not your typical sales role. As a
Customer Sales Guide , you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process in-store, while maximizing every opportunity to close deals and exceed goals.
Responsibilities
Achieve sales targets while delivering an iconic customer experience that keeps buyers coming back.
Take ownership of the entire sales cycle—from lead follow-up and engagement to test drives, paperwork, and purchase completion.
Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.
Support dealership operations, including opening and closing responsibilities.
What’s in it for you
Base pay plus uncapped, performance-based sales incentives—the more you sell, the more you earn.
Be part of a fast-paced, results-driven team where high performers thrive.
The opportunity to build lasting customer relationships while accelerating your career in sales.
Knowledge, Skills and Abilities (The Good Stuff)
Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime nurture and sales processes.
Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post-sale activities).
Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
Serve as a training partner for new hire Customer Experience Guides, supporting onboarding and skill development.
Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
Progress through a multi-phase, learn-and-earn role (Levels 0-4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.
Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma or GED required; Associate's or bachelor's preferred.
3+ years of related work experience such as customer service, sales, or retail industry.
Valid driver’s license and acceptable driving record for the previous 3 years.
Must be at least 18 years of age.
Ability to pass a drug test and a background check.
Physical Demands The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is designated as a safety-sensitive position.
Additional Information This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
Perks and Benefits
Medical, dental, and vision; DriveTime covers a sizable portion of insurance premiums.
401(k), company-paid life insurance, short- and long-term disability.
Growth opportunities; roughly over 1,000 employees promoted year over year.
Tuition reimbursement for professional development.
Wellness program with coaching, incentives, and discounts on medical premiums.
Competitive pay across the organization.
Consistent work schedule; closed on Sundays for work/life balance.
Team environment with monthly bonuses, sales contests, and recognition programs.
World-class training and development; opportunities to certify on higher levels and pursue manager training.
Paid time off (wellness days, holidays, and personal time for full-time roles; vacation for part-timers).
Hiring is contingent upon successful completion of our background and drug screening. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We seek the right person for DriveTime in a professional, high-energy environment.
#J-18808-Ljbffr
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by focusing on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. DriveTime’s dealerships embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers where we refresh pre-owned vehicles. If you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!
That’s Nice, But What’s the Job?
Pay: $53,000 / year + sales incentives. This is not your typical sales role. As a
Customer Sales Guide , you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process in-store, while maximizing every opportunity to close deals and exceed goals.
Responsibilities
Achieve sales targets while delivering an iconic customer experience that keeps buyers coming back.
Take ownership of the entire sales cycle—from lead follow-up and engagement to test drives, paperwork, and purchase completion.
Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.
Support dealership operations, including opening and closing responsibilities.
What’s in it for you
Base pay plus uncapped, performance-based sales incentives—the more you sell, the more you earn.
Be part of a fast-paced, results-driven team where high performers thrive.
The opportunity to build lasting customer relationships while accelerating your career in sales.
Knowledge, Skills and Abilities (The Good Stuff)
Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime nurture and sales processes.
Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post-sale activities).
Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
Serve as a training partner for new hire Customer Experience Guides, supporting onboarding and skill development.
Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
Progress through a multi-phase, learn-and-earn role (Levels 0-4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.
Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma or GED required; Associate's or bachelor's preferred.
3+ years of related work experience such as customer service, sales, or retail industry.
Valid driver’s license and acceptable driving record for the previous 3 years.
Must be at least 18 years of age.
Ability to pass a drug test and a background check.
Physical Demands The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is designated as a safety-sensitive position.
Additional Information This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
Perks and Benefits
Medical, dental, and vision; DriveTime covers a sizable portion of insurance premiums.
401(k), company-paid life insurance, short- and long-term disability.
Growth opportunities; roughly over 1,000 employees promoted year over year.
Tuition reimbursement for professional development.
Wellness program with coaching, incentives, and discounts on medical premiums.
Competitive pay across the organization.
Consistent work schedule; closed on Sundays for work/life balance.
Team environment with monthly bonuses, sales contests, and recognition programs.
World-class training and development; opportunities to certify on higher levels and pursue manager training.
Paid time off (wellness days, holidays, and personal time for full-time roles; vacation for part-timers).
Hiring is contingent upon successful completion of our background and drug screening. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We seek the right person for DriveTime in a professional, high-energy environment.
#J-18808-Ljbffr