Job Description Summary
Liberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position. In this role you will provide effective customer service for all external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs.
Responsibilities
Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with the Medical Billing department to resolve disputed billing charges.
Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
Partner with Sales Representatives to meet or exceed customer service expectations.
Minimum Requirements
1+ years medical industry or call center/customer service experience
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
High School Diploma or general education degree (GED)
Preferred Requirements
Ability to solve practical problems and deal with a variety of variables.
Knowledge of Microsoft Office Applications
Ability to work some evening shifts, weekends, or overtime as needed
Benefits
Up to 12 company paid holidays
Medical, dental and vision insurance
401(k)
Tuition Reimbursement
Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
Salary Range Information $14.00 - $21.60 USD Hourly
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, afflictional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position. In this role you will provide effective customer service for all external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs.
Responsibilities
Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with the Medical Billing department to resolve disputed billing charges.
Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
Partner with Sales Representatives to meet or exceed customer service expectations.
Minimum Requirements
1+ years medical industry or call center/customer service experience
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
High School Diploma or general education degree (GED)
Preferred Requirements
Ability to solve practical problems and deal with a variety of variables.
Knowledge of Microsoft Office Applications
Ability to work some evening shifts, weekends, or overtime as needed
Benefits
Up to 12 company paid holidays
Medical, dental and vision insurance
401(k)
Tuition Reimbursement
Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
Salary Range Information $14.00 - $21.60 USD Hourly
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, afflictional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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