Provider Credentialing & Lifecycle Specialist
First Stop Health, Chicago, Illinois, United States, 60290
Overview
First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. The company offers a comprehensive benefits package and a remote-first work environment with flexible time off and other perks. The First Stop Health membership benefit provides virtual care solutions from day one. Job Description
The Provider Credentialing & Lifecycle Specialist plays a critical role in supporting a virtual healthcare organization by owning the end-to-end provider credentialing, onboarding, and offboarding processes. This role collaborates with Provider Operations, HR, IT, and Clinical Leadership to ensure providers are fully compliant, properly credentialed, and operationally ready to deliver high-quality virtual care across mental health, urgent care, and primary care service lines. The ideal candidate is highly organized, detail-oriented, comfortable in a fast-paced healthcare environment, and experienced in managing provider lifecycle processes in a virtual or multi-state healthcare setting. Responsibilities
Provider Credentialing
Track provider credentialing status across multiple states and service lines (mental health, urgent care, primary care). Monitor and document license status, DEA registrations, board certifications, malpractice insurance, and payer enrollment milestones. Act as a liaison between providers and internal/external credentialing teams to resolve missing or expired items. Proactively identify credentialing risks or delays and escalate issues to leadership as needed. Maintain up-to-date credentialing dashboards, trackers, and reports to support operational planning. Ensure compliance with state, federal, and payer requirements for virtual healthcare delivery. Lifecycle
Coordinate end-to-end onboarding for clinical providers (physicians, NPs, PAs, therapists) and non-clinical staff as needed. Serve as the primary point of contact for new hires during onboarding, ensuring a positive and efficient experience. Collect, review, and track required onboarding documentation (licenses, certifications, IDs, contracts, background checks, etc.). Partner with IT and Operations to ensure timely system access (EHR, telehealth platforms, communication tools). Facilitate onboarding timelines to align with credentialing, licensing, and go-live readiness. Maintain accurate onboarding records in HRIS, credentialing, and internal tracking systems. Manage the offboarding process for departing providers and employees in a timely and compliant manner. Coordinate termination of system access, telehealth platform credentials, and third-party tools. Notify relevant internal teams (IT, Payroll, Credentialing, Clinical Leadership) of offboarding timelines. Ensure accurate documentation and completion of offboarding checklists. Support license and credential updates related to provider departures, including payer notifications when applicable. Process Improvement & Compliance
Continuously evaluate onboarding, credentialing tracking, and offboarding processes for efficiency and scalability. Assist in developing and updating SOPs, checklists, and workflows for provider lifecycle management. Ensure compliance with HIPAA, organizational policies, and regulatory standards. Support audits and reporting requests related to provider onboarding and credentialing. Requirements
2+ years of experience in healthcare onboarding, provider operations, HR, or credentialing support. Experience working with licensed healthcare providers (mental health, primary care, urgent care preferred). Strong understanding of provider credentialing requirements and multi-state licensure tracking. Excellent organizational and time-management skills with high attention to detail. Ability to manage multiple onboarding and credentialing workflows simultaneously. Proficiency with HRIS, credentialing software, EHRs, and Google Workspace or Microsoft Office. Preferred
Experience in virtual healthcare, telehealth, or multi-state provider organizations. Knowledge of compliance requirements for healthcare organizations (HIPAA, NCQA, state licensing boards). Experience working cross-functionally with clinical, HR, IT, and operations teams. Key Competencies
Detail-oriented and highly organized Strong written and verbal communication skills Proactive problem-solver Ability to handle sensitive and confidential information Comfortable working in a fast-growing, remote-first environment First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better. To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please contact our talent acquisition team via email at careers@fshealth.com
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First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. The company offers a comprehensive benefits package and a remote-first work environment with flexible time off and other perks. The First Stop Health membership benefit provides virtual care solutions from day one. Job Description
The Provider Credentialing & Lifecycle Specialist plays a critical role in supporting a virtual healthcare organization by owning the end-to-end provider credentialing, onboarding, and offboarding processes. This role collaborates with Provider Operations, HR, IT, and Clinical Leadership to ensure providers are fully compliant, properly credentialed, and operationally ready to deliver high-quality virtual care across mental health, urgent care, and primary care service lines. The ideal candidate is highly organized, detail-oriented, comfortable in a fast-paced healthcare environment, and experienced in managing provider lifecycle processes in a virtual or multi-state healthcare setting. Responsibilities
Provider Credentialing
Track provider credentialing status across multiple states and service lines (mental health, urgent care, primary care). Monitor and document license status, DEA registrations, board certifications, malpractice insurance, and payer enrollment milestones. Act as a liaison between providers and internal/external credentialing teams to resolve missing or expired items. Proactively identify credentialing risks or delays and escalate issues to leadership as needed. Maintain up-to-date credentialing dashboards, trackers, and reports to support operational planning. Ensure compliance with state, federal, and payer requirements for virtual healthcare delivery. Lifecycle
Coordinate end-to-end onboarding for clinical providers (physicians, NPs, PAs, therapists) and non-clinical staff as needed. Serve as the primary point of contact for new hires during onboarding, ensuring a positive and efficient experience. Collect, review, and track required onboarding documentation (licenses, certifications, IDs, contracts, background checks, etc.). Partner with IT and Operations to ensure timely system access (EHR, telehealth platforms, communication tools). Facilitate onboarding timelines to align with credentialing, licensing, and go-live readiness. Maintain accurate onboarding records in HRIS, credentialing, and internal tracking systems. Manage the offboarding process for departing providers and employees in a timely and compliant manner. Coordinate termination of system access, telehealth platform credentials, and third-party tools. Notify relevant internal teams (IT, Payroll, Credentialing, Clinical Leadership) of offboarding timelines. Ensure accurate documentation and completion of offboarding checklists. Support license and credential updates related to provider departures, including payer notifications when applicable. Process Improvement & Compliance
Continuously evaluate onboarding, credentialing tracking, and offboarding processes for efficiency and scalability. Assist in developing and updating SOPs, checklists, and workflows for provider lifecycle management. Ensure compliance with HIPAA, organizational policies, and regulatory standards. Support audits and reporting requests related to provider onboarding and credentialing. Requirements
2+ years of experience in healthcare onboarding, provider operations, HR, or credentialing support. Experience working with licensed healthcare providers (mental health, primary care, urgent care preferred). Strong understanding of provider credentialing requirements and multi-state licensure tracking. Excellent organizational and time-management skills with high attention to detail. Ability to manage multiple onboarding and credentialing workflows simultaneously. Proficiency with HRIS, credentialing software, EHRs, and Google Workspace or Microsoft Office. Preferred
Experience in virtual healthcare, telehealth, or multi-state provider organizations. Knowledge of compliance requirements for healthcare organizations (HIPAA, NCQA, state licensing boards). Experience working cross-functionally with clinical, HR, IT, and operations teams. Key Competencies
Detail-oriented and highly organized Strong written and verbal communication skills Proactive problem-solver Ability to handle sensitive and confidential information Comfortable working in a fast-growing, remote-first environment First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better. To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please contact our talent acquisition team via email at careers@fshealth.com
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