Senior Sales Support Associate page is loaded## Senior Sales Support Associateremote type:
Hybrid (8 days/month)locations:
USA - Columbus, OH:
USA - Chicago, IL, West Adams St:
USA - Waltham, MA:
USA - Indianapolis, INtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0054048Hybrid role out of any of our office locations.Join our team as a Customer Account Specialist and play a key role in delivering exceptional client experiences. In this role, you’ll serve as the primary point of contact for customers, ensuring smooth communication and account management. Your responsibilities include:* Responding to customer inquiries with accuracy and professionalism* Collecting and analyzing user metrics to support client success* Facilitating account renewals and delivering timely notifications* Welcoming new clients and providing access credentials* Building expertise in the WK family of service solutions and understanding how they work together* Collaborating closely with sales representatives to maintain strong client relationshipsThis position is ideal for someone who thrives in a client-focused environment, enjoys problem-solving, and is eager to learn and grow within a dynamic team.**Key Responsibilities**·
**Welcome New Customers**
Send welcome emails and provide access credentials to new customers. Build and maintain strong relationships with assigned accounts.·
**Manage Existing Client Accounts**
Serve as the primary point of contact for daily customer inquiries, including billing, account setup, and general account status. Act as liaison between internal departments for content-related questions. Develop a deep understanding of customer needs, assist with minor troubleshooting, and maintain accurate documentation in CRM and departmental tools. Ensure timely updates on customer status, renewals, and follow-up items.·
**Oversee Renewal Process**
Partner with the sales representative to manage account renewals. Prepare and process renewal quotes in Salesforce, send renewal notifications, and address customer feedback. Communicate feedback to internal teams, coordinate action plans, and ensure accurate account reviews. Collaborate with Accounts Receivable on past-due invoices and follow up with customers for renewal confirmation. Keep sales reps and project managers informed of client issues or needs.·
**Conduct User Metric Surveys**
Deliver metric surveys and follow outreach cadence to ensure data collection.·
**Cross-Functional Collaboration**
Act as a liaison between clients and internal departments (e.g., Accounting, Marketing, IT, Technical Support, Product Development, Sales, Project Management, and Order Management). Collaborate with Technical Support on troubleshooting and resolution of the client access issues.
Participate in cross-functional meetings to ensure client needs are met and contribute to overall customer satisfaction and organizational success.**Other Duties*** Other duties as assigned.**Job Qualifications****Education:*** A BS/BA Degree or equivalent years of experience**Experience:*** Minimum 3 years in a client-focused role such as Client Services, Account Management, or Customer Success* Proven ability to build and maintain strong customer relationships* Exceptional verbal and written communication skills**Other Knowledge, Skills, Abilities, or Certifications:*** Strong analytical skills with a process-oriented mindset* Excellent time management and prioritization abilities* Highly organized with exceptional administrative skills* Proficient in Microsoft Office Suite* Working knowledge of CRM systems; Salesforce and NetSuite experience preferred**Travel requirements*** Participation in 1–2 all-team meetings per year, depending on location.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$40,000.00 - $67,550.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr
Hybrid (8 days/month)locations:
USA - Columbus, OH:
USA - Chicago, IL, West Adams St:
USA - Waltham, MA:
USA - Indianapolis, INtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0054048Hybrid role out of any of our office locations.Join our team as a Customer Account Specialist and play a key role in delivering exceptional client experiences. In this role, you’ll serve as the primary point of contact for customers, ensuring smooth communication and account management. Your responsibilities include:* Responding to customer inquiries with accuracy and professionalism* Collecting and analyzing user metrics to support client success* Facilitating account renewals and delivering timely notifications* Welcoming new clients and providing access credentials* Building expertise in the WK family of service solutions and understanding how they work together* Collaborating closely with sales representatives to maintain strong client relationshipsThis position is ideal for someone who thrives in a client-focused environment, enjoys problem-solving, and is eager to learn and grow within a dynamic team.**Key Responsibilities**·
**Welcome New Customers**
Send welcome emails and provide access credentials to new customers. Build and maintain strong relationships with assigned accounts.·
**Manage Existing Client Accounts**
Serve as the primary point of contact for daily customer inquiries, including billing, account setup, and general account status. Act as liaison between internal departments for content-related questions. Develop a deep understanding of customer needs, assist with minor troubleshooting, and maintain accurate documentation in CRM and departmental tools. Ensure timely updates on customer status, renewals, and follow-up items.·
**Oversee Renewal Process**
Partner with the sales representative to manage account renewals. Prepare and process renewal quotes in Salesforce, send renewal notifications, and address customer feedback. Communicate feedback to internal teams, coordinate action plans, and ensure accurate account reviews. Collaborate with Accounts Receivable on past-due invoices and follow up with customers for renewal confirmation. Keep sales reps and project managers informed of client issues or needs.·
**Conduct User Metric Surveys**
Deliver metric surveys and follow outreach cadence to ensure data collection.·
**Cross-Functional Collaboration**
Act as a liaison between clients and internal departments (e.g., Accounting, Marketing, IT, Technical Support, Product Development, Sales, Project Management, and Order Management). Collaborate with Technical Support on troubleshooting and resolution of the client access issues.
Participate in cross-functional meetings to ensure client needs are met and contribute to overall customer satisfaction and organizational success.**Other Duties*** Other duties as assigned.**Job Qualifications****Education:*** A BS/BA Degree or equivalent years of experience**Experience:*** Minimum 3 years in a client-focused role such as Client Services, Account Management, or Customer Success* Proven ability to build and maintain strong customer relationships* Exceptional verbal and written communication skills**Other Knowledge, Skills, Abilities, or Certifications:*** Strong analytical skills with a process-oriented mindset* Excellent time management and prioritization abilities* Highly organized with exceptional administrative skills* Proficient in Microsoft Office Suite* Working knowledge of CRM systems; Salesforce and NetSuite experience preferred**Travel requirements*** Participation in 1–2 all-team meetings per year, depending on location.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$40,000.00 - $67,550.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr