At EMS, we’re more than a parts supplier; we’re a team that keeps fleets moving and businesses running. From our warehouse floor to our customer service and sales teams, every role plays a part in delivering reliable truck and trailer parts across the industry.
We’re always looking for motivated, hands‑on people who take pride in their work, value teamwork, and want to grow with a business that’s built on trust, expertise, and long‑term relationships. If you’re ready to build a career in a fast‑paced, essential industry, EMS is the place to do it.
Key Responsibilities
Professionally answer incoming calls with a view to promoting and securing part sales.
Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre‑set stock targets.
Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
Work with the parts team to promote sales and delivery targets, including over‑counter sales.
Assess local market conditions and identify current and prospective sales opportunities.
Always comply to company health and safety procedures.
Understand, work to and demonstrate the company Core Values daily.
Other duties as may be required to ensure the smooth running of the branch.
Work with the van drivers to make sure all deliveries are achieved in a timely manner.
Key Specialist skills and Knowledge
Proven knowledge of commercial truck and trailer parts.
Ability to communicate at all levels (both oral and written)
Good telephone manner.
Working knowledge of health and safety.
Working hours Normal working hours are 44 hours per week, Monday to Friday including a half‑hour unpaid lunch break each day. You’ll also be part of a Saturday morning rota, which the Branch Manager will organise in advance.
Holiday Entitlement We also offer a competitive holiday package, starting at
20 days’ annual leave
and increasing with service — up to
25 days after five years . This is
plus eight public holidays , or a
day off in lieu
if you work a bank holiday, helping you maintain a healthy work–life balance.
#J-18808-Ljbffr
We’re always looking for motivated, hands‑on people who take pride in their work, value teamwork, and want to grow with a business that’s built on trust, expertise, and long‑term relationships. If you’re ready to build a career in a fast‑paced, essential industry, EMS is the place to do it.
Key Responsibilities
Professionally answer incoming calls with a view to promoting and securing part sales.
Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre‑set stock targets.
Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
Work with the parts team to promote sales and delivery targets, including over‑counter sales.
Assess local market conditions and identify current and prospective sales opportunities.
Always comply to company health and safety procedures.
Understand, work to and demonstrate the company Core Values daily.
Other duties as may be required to ensure the smooth running of the branch.
Work with the van drivers to make sure all deliveries are achieved in a timely manner.
Key Specialist skills and Knowledge
Proven knowledge of commercial truck and trailer parts.
Ability to communicate at all levels (both oral and written)
Good telephone manner.
Working knowledge of health and safety.
Working hours Normal working hours are 44 hours per week, Monday to Friday including a half‑hour unpaid lunch break each day. You’ll also be part of a Saturday morning rota, which the Branch Manager will organise in advance.
Holiday Entitlement We also offer a competitive holiday package, starting at
20 days’ annual leave
and increasing with service — up to
25 days after five years . This is
plus eight public holidays , or a
day off in lieu
if you work a bank holiday, helping you maintain a healthy work–life balance.
#J-18808-Ljbffr