Position Title
Account Manager (Consumer)
Compensation
Base Salary: $28,080 to $43,750 annually DOE
Target commission: $30,000 annually
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave, paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Company Overview At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, focusing on areas traditionally underserved by mainstream internet companies. As our state‑of‑the‑art fiber network expands across Washington, Oregon, Idaho and Montana, we need team members who can grow and realize our goals.
Values
Genuinely Caring – Our customers and colleagues are neighbors; we put ourselves in their shoes and give full attention.
Empowering You – We empower customers to choose products that best meet their needs and support employees to implement solutions that elevate experiences.
Innovation and Improvement – We always look for ways to make the experiences of our customers and each other better.
Earning Your Trust – We communicate simply and transparently as real people, not as a corporation.
Job Summary The Account Manager will generate sales in multi‑family units within their assigned region, networking with MDU property managers, assistants, leasing agents and other property staff.
Essential Duties and Responsibilities
Sales & Customer Engagement
Drive creative sales strategies in multi‑family properties to increase awareness and penetration.
Host community events within MDU properties to get customers to sign up for Ziply Fiber services.
Make regular property visits in the assigned region, documenting key learnings.
Conduct door‑to‑door outreach to promote and sell fiber internet to residential customers.
Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets.
Build strong relationships and trust with prospective customers through professionalism and product expertise.
Training, Collaboration & Operational Support
Participate in e‑learning, classroom sales training and associated curriculum.
Collaborate with the Marketing team; contribute to strategy, communication and collateral material creation.
Perform financial responsibilities: operational expense tracking, processing mileage reimbursements and logging event expenses.
Monitor industry developments and apply critical thinking for strategic and customer impact analysis.
Required Qualifications
High school diploma or GED.
Minimum of six months of sales and/or customer service experience or current/past military service.
Commitment to exceptional customer service in a calm, professional manner.
Enthusiastic, persuasive, persistent, able to handle rejection in the selling process.
Ability to work outdoors in any season; exposure to inclement weather.
Reliable transportation and valid driver’s license with satisfactory driving record.
Knowledge, Skills, and Abilities
Prioritize and organize work effectively; be a self‑starter.
Maintain confidentiality of company and customer information.
Handle public interactions professionally.
Work independently applying sound judgment and reasoning skills.
Drive safely on behalf of the company.
Multi‑task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Adapt to rapidly changing priorities and schedules.
Excellent customer service skills.
Work Authorization Applicants must be currently authorized to work in the US. Sponsorship is not available.
Physical Requirements Essential functions require bending, stooping, sitting, walking, or standing for prolonged periods. Occasional lifting of up to 25 pounds. The role involves driving within a specific region and requires safe operation of a motor vehicle.
Work Environment
Spends approximately 80% of the time outdoors for extended periods in any season; potential exposure to inclement weather.
Comfortable walking up and down streets for up to five hours per day, including uneven terrain, uphill and downhill areas.
Regularly climbs stairs, navigates driveways, and accesses homes or buildings with limited accessibility.
Minimal time in an office environment.
Driving within a specific region or territory is required.
Company Commitment At all times, Ziply Fiber must be your primary employer. Employees may not hold outside employment or be self‑employed without written approval from Ziply Fiber.
Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status and the presence of a non‑job‑related handicap or disability or any other legally protected status. Ziply Fiber requires a pre‑employment background check and may require a pre‑employment drug screening. Ziply Fiber is a drug‑free workplace.
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Compensation
Base Salary: $28,080 to $43,750 annually DOE
Target commission: $30,000 annually
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave, paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Company Overview At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, focusing on areas traditionally underserved by mainstream internet companies. As our state‑of‑the‑art fiber network expands across Washington, Oregon, Idaho and Montana, we need team members who can grow and realize our goals.
Values
Genuinely Caring – Our customers and colleagues are neighbors; we put ourselves in their shoes and give full attention.
Empowering You – We empower customers to choose products that best meet their needs and support employees to implement solutions that elevate experiences.
Innovation and Improvement – We always look for ways to make the experiences of our customers and each other better.
Earning Your Trust – We communicate simply and transparently as real people, not as a corporation.
Job Summary The Account Manager will generate sales in multi‑family units within their assigned region, networking with MDU property managers, assistants, leasing agents and other property staff.
Essential Duties and Responsibilities
Sales & Customer Engagement
Drive creative sales strategies in multi‑family properties to increase awareness and penetration.
Host community events within MDU properties to get customers to sign up for Ziply Fiber services.
Make regular property visits in the assigned region, documenting key learnings.
Conduct door‑to‑door outreach to promote and sell fiber internet to residential customers.
Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets.
Build strong relationships and trust with prospective customers through professionalism and product expertise.
Training, Collaboration & Operational Support
Participate in e‑learning, classroom sales training and associated curriculum.
Collaborate with the Marketing team; contribute to strategy, communication and collateral material creation.
Perform financial responsibilities: operational expense tracking, processing mileage reimbursements and logging event expenses.
Monitor industry developments and apply critical thinking for strategic and customer impact analysis.
Required Qualifications
High school diploma or GED.
Minimum of six months of sales and/or customer service experience or current/past military service.
Commitment to exceptional customer service in a calm, professional manner.
Enthusiastic, persuasive, persistent, able to handle rejection in the selling process.
Ability to work outdoors in any season; exposure to inclement weather.
Reliable transportation and valid driver’s license with satisfactory driving record.
Knowledge, Skills, and Abilities
Prioritize and organize work effectively; be a self‑starter.
Maintain confidentiality of company and customer information.
Handle public interactions professionally.
Work independently applying sound judgment and reasoning skills.
Drive safely on behalf of the company.
Multi‑task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Adapt to rapidly changing priorities and schedules.
Excellent customer service skills.
Work Authorization Applicants must be currently authorized to work in the US. Sponsorship is not available.
Physical Requirements Essential functions require bending, stooping, sitting, walking, or standing for prolonged periods. Occasional lifting of up to 25 pounds. The role involves driving within a specific region and requires safe operation of a motor vehicle.
Work Environment
Spends approximately 80% of the time outdoors for extended periods in any season; potential exposure to inclement weather.
Comfortable walking up and down streets for up to five hours per day, including uneven terrain, uphill and downhill areas.
Regularly climbs stairs, navigates driveways, and accesses homes or buildings with limited accessibility.
Minimal time in an office environment.
Driving within a specific region or territory is required.
Company Commitment At all times, Ziply Fiber must be your primary employer. Employees may not hold outside employment or be self‑employed without written approval from Ziply Fiber.
Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status and the presence of a non‑job‑related handicap or disability or any other legally protected status. Ziply Fiber requires a pre‑employment background check and may require a pre‑employment drug screening. Ziply Fiber is a drug‑free workplace.
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