Overview
Ping Identity is a cloud identity platform focused on secure, seamless digital experiences. We value Respect Individuality and encourage authentic contributions. Headquartered in Denver, Colorado, with offices and employees worldwide.
Renewal Account Manager The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territory. This role engages customers and resellers to maximize renewal value, ensure on-time renewals, and minimize churn. The RAM partners with Sales and Customer Success to identify expansion opportunities. Reports to the Renewals Director (or Manager) for the region.
Key Responsibilities
Portfolio Management: Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory.
Revenue Optimization: Maximize renewal value, renewal rates, on-time renewals, and uncover growth opportunities during the renewal cycle in collaboration with the sales team.
Risk Mitigation and Churn Reduction: Identify churn risks and develop and execute save plans with Account POD to mitigate churn and drive renewal rates.
Customer Engagement: Engage customers at least 120 days in advance of renewal; build ongoing cadence and relationships while maintaining high customer satisfaction.
Negotiation and Proposal Development: Develop and execute negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections.
Operational Excellence: Maintain accurate renewal forecasts in Salesforce with up-to-date opportunity, quote, and close plans aligned to internal policies.
Cross-Functional Collaboration: Work with Sales, Customer Success, Finance, and Legal.
Product Knowledge: Develop understanding of the software, use cases, and licensing to articulate value to customers.
Qualifications
Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company.
Demonstrated ability to effectively communicate with C-Level contacts (verbal and written).
Strong time management and organizational skills.
Assertive self-starter comfortable in a fast-paced environment.
Collaborative spirit and ability to work with cross-functional teams.
Experience using Microsoft Office or Google Apps (e.g., Excel or Sheets).
Education
A four-year degree in Business or equivalent professional experience.
Salary and Benefits Salary Range: $60,900–$74,000 base salary + variable bonus. In Colorado, compensation ranges per SB 19-085. Final compensation determined by knowledge, skills, and abilities.
Life at Ping We support a flexible, collaborative work environment. We value startup-like innovation and inclusive culture. Our benefits include generous PTO, parental leave, healthcare options, retirement programs, education reimbursement, and commuter offset (specific locations).
Ping is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by law.
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Renewal Account Manager The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territory. This role engages customers and resellers to maximize renewal value, ensure on-time renewals, and minimize churn. The RAM partners with Sales and Customer Success to identify expansion opportunities. Reports to the Renewals Director (or Manager) for the region.
Key Responsibilities
Portfolio Management: Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory.
Revenue Optimization: Maximize renewal value, renewal rates, on-time renewals, and uncover growth opportunities during the renewal cycle in collaboration with the sales team.
Risk Mitigation and Churn Reduction: Identify churn risks and develop and execute save plans with Account POD to mitigate churn and drive renewal rates.
Customer Engagement: Engage customers at least 120 days in advance of renewal; build ongoing cadence and relationships while maintaining high customer satisfaction.
Negotiation and Proposal Development: Develop and execute negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections.
Operational Excellence: Maintain accurate renewal forecasts in Salesforce with up-to-date opportunity, quote, and close plans aligned to internal policies.
Cross-Functional Collaboration: Work with Sales, Customer Success, Finance, and Legal.
Product Knowledge: Develop understanding of the software, use cases, and licensing to articulate value to customers.
Qualifications
Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company.
Demonstrated ability to effectively communicate with C-Level contacts (verbal and written).
Strong time management and organizational skills.
Assertive self-starter comfortable in a fast-paced environment.
Collaborative spirit and ability to work with cross-functional teams.
Experience using Microsoft Office or Google Apps (e.g., Excel or Sheets).
Education
A four-year degree in Business or equivalent professional experience.
Salary and Benefits Salary Range: $60,900–$74,000 base salary + variable bonus. In Colorado, compensation ranges per SB 19-085. Final compensation determined by knowledge, skills, and abilities.
Life at Ping We support a flexible, collaborative work environment. We value startup-like innovation and inclusive culture. Our benefits include generous PTO, parental leave, healthcare options, retirement programs, education reimbursement, and commuter offset (specific locations).
Ping is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by law.
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