Community Association Manager
Keystone Pacific Property Management, Irvine, California, United States, 92713
Overview
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. Job Summary
Manages a portfolio of community associations. Performs office and non-manual work directly related to the management of the general business operations. Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention. Why Join Keystone
Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We nurture leadership, promote personal success, provide continuous growth opportunities, and are officially certified as a Great Place to Work. Benefits
Competitive Salary Hybrid and Flexible Working Arrangements Work-Life Balance Opportunities for Career Growth Training and Mentorship from Successful Leaders in the HOA Industry Support for Continued Education Cell Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible Spending Account Pet Savings Pre-Paid Legal Employer Paid Basic Life/AD&D Insurance Voluntary Life and Short-Term Disability Insurance Free Employee Assistance Program 401(k) Retirement Plan with Company Match Financial and Health/Wellness Education Paid Time Off (PTO) 12 Paid Holidays (Floating Holiday, Half Days, Early Office Closure before certain major holidays) Responsibilities
Manage all operations for a portfolio of community associations. Provide leadership and consult with clients on best practices. Create agendas for and run monthly, bimonthly, quarterly, and annual Board Meetings. Create agendas for and run annual association owners’ meetings. Work extensively with the Board of Directors, vendors, contractors, and homeowners. Meet with associations 1-2 times a week. Manage and assist in special projects. Create budgets and manage financials for associations under management. Select and supervise vendors performing services for the community. Ensure homeowner assessments are paid on a timely basis and pursue appropriate action for delinquent accounts. Comply with company policies and procedures. Responsible for Client Satisfaction and Account Retention. Practice and adhere to Keystone’s Core Values, Mission, and Vision. Perform any additional duties as required by the supervisor. Qualifications
Valid Driver’s License and clean MVR. Reliable transportation and ability to drive to and from communities. Strong knowledge of the HOA industry. Excellent client service orientation; responsive and closes the loop with clients. Strong computer skills; proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software. Strong attention to detail. Positive attitude. Strong leadership and collaboration skills. Excellent interpersonal, influencing, and relationship-building skills. Ability to win and maintain the confidence of boards of directors. Strong verbal and written communication. Effective organizational and time management skills; can manage multiple tasks, prioritize, and meet deadlines. Demonstrated ability to work independently and in a team environment. Must be able to attend and participate in evening meetings. Must be flexible and able to work after hours during the week and on weekends on-call. Education & Experience
3 to 4 years of experience in an HOA management role. 2 to 3 years of experience in customer service. CAI or CACM Certification(s) a plus. Bachelor’s Degree preferred. High School Diploma or GED required. Work Environment
The work environment and physical demands are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Ability to drive to communities. Ability to sit, stand, and operate business equipment. Typical office environment with low-level noise exposure. We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected! Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities. Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and DMV Check.
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Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. Job Summary
Manages a portfolio of community associations. Performs office and non-manual work directly related to the management of the general business operations. Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention. Why Join Keystone
Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We nurture leadership, promote personal success, provide continuous growth opportunities, and are officially certified as a Great Place to Work. Benefits
Competitive Salary Hybrid and Flexible Working Arrangements Work-Life Balance Opportunities for Career Growth Training and Mentorship from Successful Leaders in the HOA Industry Support for Continued Education Cell Phone Stipend Mileage Reimbursement Medical (HMO and PPO), Dental, and Vision Flexible Spending Account Pet Savings Pre-Paid Legal Employer Paid Basic Life/AD&D Insurance Voluntary Life and Short-Term Disability Insurance Free Employee Assistance Program 401(k) Retirement Plan with Company Match Financial and Health/Wellness Education Paid Time Off (PTO) 12 Paid Holidays (Floating Holiday, Half Days, Early Office Closure before certain major holidays) Responsibilities
Manage all operations for a portfolio of community associations. Provide leadership and consult with clients on best practices. Create agendas for and run monthly, bimonthly, quarterly, and annual Board Meetings. Create agendas for and run annual association owners’ meetings. Work extensively with the Board of Directors, vendors, contractors, and homeowners. Meet with associations 1-2 times a week. Manage and assist in special projects. Create budgets and manage financials for associations under management. Select and supervise vendors performing services for the community. Ensure homeowner assessments are paid on a timely basis and pursue appropriate action for delinquent accounts. Comply with company policies and procedures. Responsible for Client Satisfaction and Account Retention. Practice and adhere to Keystone’s Core Values, Mission, and Vision. Perform any additional duties as required by the supervisor. Qualifications
Valid Driver’s License and clean MVR. Reliable transportation and ability to drive to and from communities. Strong knowledge of the HOA industry. Excellent client service orientation; responsive and closes the loop with clients. Strong computer skills; proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software. Strong attention to detail. Positive attitude. Strong leadership and collaboration skills. Excellent interpersonal, influencing, and relationship-building skills. Ability to win and maintain the confidence of boards of directors. Strong verbal and written communication. Effective organizational and time management skills; can manage multiple tasks, prioritize, and meet deadlines. Demonstrated ability to work independently and in a team environment. Must be able to attend and participate in evening meetings. Must be flexible and able to work after hours during the week and on weekends on-call. Education & Experience
3 to 4 years of experience in an HOA management role. 2 to 3 years of experience in customer service. CAI or CACM Certification(s) a plus. Bachelor’s Degree preferred. High School Diploma or GED required. Work Environment
The work environment and physical demands are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Ability to drive to communities. Ability to sit, stand, and operate business equipment. Typical office environment with low-level noise exposure. We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected! Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities. Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and DMV Check.
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