Overview
Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry — driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America, offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. Mentorship and professional development training are a focus throughout your entire career. Must be flexible to work assigned schedule between 9a.m. and 9p.m. Monday through Friday, 8:30 a.m. to 9:30 p.m. Saturday and 10 a.m. to 6 p.m. Sunday. Schedule may include varied hours, evenings, weekends, and holidays; must be available every other weekend. Average hours per week is 20-25 hours.
Responsibilities
Asset Protection
Communicate with leadership regarding encounters and investigations
Maintain a professional relationship with local authorities and law enforcement agencies
Collaborate with law enforcement and other local retailers to identify organized retail crime threats
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective
Conducting surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines
Monitor video via CCTV and conduct on-site interviews
Maintaining all apprehension and investigation records according to company standards
Developing and maintaining knowledge and use of CCTV surveillance equipment
Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls
Safety
Help mitigate security risks to provide a safer environment for employees and customers
Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
Watch facilities and parking areas on foot; direct traffic during events or heavy customer traffic while enforcing parking regulations
Make regularly scheduled floor and exterior walks to ensure safety and security
Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks
First Responder
Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
React as necessary and assist in handling shoplifting, medical emergencies, and inclement weather
Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays
Qualifications
Customer Service
– Genuinely and consistently treat co-workers, customers, and business partners as the most important person, including eye contact, a smile, and a genuine “Thank you”
Culture
– Approach daily tasks with energy and urgency; develop knowledge expertise and apply it with impact; show respect to others and Scheels; arrive 10 minutes early
Team Mentality
– Genuine interest in helping others before yourself
Teach-ability
– Willingness to listen, learn, apply knowledge, and accept feedback; adapt to a changing environment; apply basic math, grammar, punctuation, and spelling
Dress Code
– Meet Scheels dress and grooming expectations for a professional environment
Efficiency
– Demonstrate pride and ownership of work while meeting deadlines
Education & Experience
– High School Diploma/GED; strong communication and organizational skills; preference for candidates with prior Loss Prevention (2-3 years); CPR and OC spray certification or willingness to obtain
Schedule
– Ability to work nights, weekends, and/or early morning hours based on business needs
Physical Requirements
– Ability to sit, stand, bend, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work: exerting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly
Benefits To see a full list of benefit offerings from Scheels, visit scheels.com/careers.
Equal Employment Opportunity Scheels is an equal employment opportunity employer providing equal opportunities regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, or any other characteristic protected by law. Scheels will provide reasonable accommodations for qualified individuals when appropriate.
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Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry — driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America, offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. Mentorship and professional development training are a focus throughout your entire career. Must be flexible to work assigned schedule between 9a.m. and 9p.m. Monday through Friday, 8:30 a.m. to 9:30 p.m. Saturday and 10 a.m. to 6 p.m. Sunday. Schedule may include varied hours, evenings, weekends, and holidays; must be available every other weekend. Average hours per week is 20-25 hours.
Responsibilities
Asset Protection
Communicate with leadership regarding encounters and investigations
Maintain a professional relationship with local authorities and law enforcement agencies
Collaborate with law enforcement and other local retailers to identify organized retail crime threats
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective
Conducting surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines
Monitor video via CCTV and conduct on-site interviews
Maintaining all apprehension and investigation records according to company standards
Developing and maintaining knowledge and use of CCTV surveillance equipment
Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls
Safety
Help mitigate security risks to provide a safer environment for employees and customers
Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
Watch facilities and parking areas on foot; direct traffic during events or heavy customer traffic while enforcing parking regulations
Make regularly scheduled floor and exterior walks to ensure safety and security
Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks
First Responder
Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
React as necessary and assist in handling shoplifting, medical emergencies, and inclement weather
Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays
Qualifications
Customer Service
– Genuinely and consistently treat co-workers, customers, and business partners as the most important person, including eye contact, a smile, and a genuine “Thank you”
Culture
– Approach daily tasks with energy and urgency; develop knowledge expertise and apply it with impact; show respect to others and Scheels; arrive 10 minutes early
Team Mentality
– Genuine interest in helping others before yourself
Teach-ability
– Willingness to listen, learn, apply knowledge, and accept feedback; adapt to a changing environment; apply basic math, grammar, punctuation, and spelling
Dress Code
– Meet Scheels dress and grooming expectations for a professional environment
Efficiency
– Demonstrate pride and ownership of work while meeting deadlines
Education & Experience
– High School Diploma/GED; strong communication and organizational skills; preference for candidates with prior Loss Prevention (2-3 years); CPR and OC spray certification or willingness to obtain
Schedule
– Ability to work nights, weekends, and/or early morning hours based on business needs
Physical Requirements
– Ability to sit, stand, bend, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work: exerting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly
Benefits To see a full list of benefit offerings from Scheels, visit scheels.com/careers.
Equal Employment Opportunity Scheels is an equal employment opportunity employer providing equal opportunities regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, or any other characteristic protected by law. Scheels will provide reasonable accommodations for qualified individuals when appropriate.
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