Intake Specialist – Kansas City, MO
Previous sales experience required!
Salary:
Competitive base salary, plus up to $5,000 in monthly bonus.
Available schedules:
10 a.m. – 7 p.m. Tuesday‑Friday
8 a.m. – 5 p.m. Saturday
2 p.m. – 11 p.m. Monday‑Friday
10 a.m. – 7 p.m. Monday‑Thursday
Sunday 8 a.m. – 5 p.m.
Requirements
High School Diploma or GED; 1 year previous sales experience required.
About DM Injury Law3> DM Injury Law is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, the firm has continuously grown, providing clients with professionalism and compassionate legal representation after a traumatic and life‑altering personal injury.
Purpose and Value to the Team As integral members of our firm, the Intake team “sells” our firm to potential new clients. The Intake team provides a vital service as the initial introduction of our firm to potential clients via phone, email, and text. Each Intake team member significantly impacts our firm’s client satisfaction, client retention, and overall success.
Duties & Responsibilities
Manage the full intake sales process from incoming call through signature of our Firm Representation Agreement, providing great customer service.
Answer inbound calls from potential clients
Educate the potential client on the firm’s unique capabilities to achieve the maximum financial recovery from their injury
Work collaboratively with attorneys and other teams to determine case eligibility
Follow up with potential clients throughout the intake process to answer any questions or address any concerns
Coordinate with investigators and attorneys for in‑home client visits and initial consultations when necessary
Work closely with other intake team members to balance workload and contribute to the overall team’s success
Actively impact the intake team’s results in achieving weekly, monthly, and annual targets
Safeguard client privacy and confidentiality
Manage multiple calendars and referral databases
Verbal and written communication skills required in English; bilingual abilities are a plus
Knowledge and Skills
Quick thinker with strong interpersonal skills
Excellent verbal communicator capable of spending most of the day on the phone
Empathetic throughout conversations with clients
Detail‑oriented multitasker able to manage time effectively
Goal‑setter who holds themselves accountable to their results
Ability to manage pipeline of potential clients from initial call through sign‑up
Dedicated to following up with potential clients for maximum results
Employee Perks
Health, vision, and dental insurance
3 weeks (120 hours) of PTO
401(k) matching retirement plan – up to 4% match
Paid holidays
Free on‑site parking garage
Work‑life balance
Stability – become an integral member of an energetic team in a growing law firm
Equal Employment Opportunity DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Salary:
Competitive base salary, plus up to $5,000 in monthly bonus.
Available schedules:
10 a.m. – 7 p.m. Tuesday‑Friday
8 a.m. – 5 p.m. Saturday
2 p.m. – 11 p.m. Monday‑Friday
10 a.m. – 7 p.m. Monday‑Thursday
Sunday 8 a.m. – 5 p.m.
Requirements
High School Diploma or GED; 1 year previous sales experience required.
About DM Injury Law3> DM Injury Law is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, the firm has continuously grown, providing clients with professionalism and compassionate legal representation after a traumatic and life‑altering personal injury.
Purpose and Value to the Team As integral members of our firm, the Intake team “sells” our firm to potential new clients. The Intake team provides a vital service as the initial introduction of our firm to potential clients via phone, email, and text. Each Intake team member significantly impacts our firm’s client satisfaction, client retention, and overall success.
Duties & Responsibilities
Manage the full intake sales process from incoming call through signature of our Firm Representation Agreement, providing great customer service.
Answer inbound calls from potential clients
Educate the potential client on the firm’s unique capabilities to achieve the maximum financial recovery from their injury
Work collaboratively with attorneys and other teams to determine case eligibility
Follow up with potential clients throughout the intake process to answer any questions or address any concerns
Coordinate with investigators and attorneys for in‑home client visits and initial consultations when necessary
Work closely with other intake team members to balance workload and contribute to the overall team’s success
Actively impact the intake team’s results in achieving weekly, monthly, and annual targets
Safeguard client privacy and confidentiality
Manage multiple calendars and referral databases
Verbal and written communication skills required in English; bilingual abilities are a plus
Knowledge and Skills
Quick thinker with strong interpersonal skills
Excellent verbal communicator capable of spending most of the day on the phone
Empathetic throughout conversations with clients
Detail‑oriented multitasker able to manage time effectively
Goal‑setter who holds themselves accountable to their results
Ability to manage pipeline of potential clients from initial call through sign‑up
Dedicated to following up with potential clients for maximum results
Employee Perks
Health, vision, and dental insurance
3 weeks (120 hours) of PTO
401(k) matching retirement plan – up to 4% match
Paid holidays
Free on‑site parking garage
Work‑life balance
Stability – become an integral member of an energetic team in a growing law firm
Equal Employment Opportunity DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr