General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities
Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns, models outstanding service, actively listens to resolve problems and maximizes sales by ensuring staff is scheduled appropriately.
Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and Visual process execution, maintains high presentation standards, leads planning and execution of all merchandise and visual elements, promotes company merchandise strategy and identifies local opportunities to drive sales, oversees efficient and clean recovery standards for the sales floor and fitting room processes.
Omnichannel – Trains, mentors and coaches all associates at jcp.com, manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within time periods, monitors and shares omnichannel metrics and takes action to resolve issues.
Specialty Businesses – Drives profitable sales growth in Fine Jewelry, Mattress and Window businesses, responsible for specialty associate training and care plans, manages SET processes, identifies sell-through opportunities and remerchandising to increase rate of sale, oversees proper execution of defective and return activities reducing shrink.
Team Development – Teaches, trains and coaches associates, partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions, coaches in the moment and addresses performance issues.
Performance Standards – Consistently meets established performance standards including shrink, safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity and attendance.
Core Competencies Embraces a Growth Mindset, Thinks Critically, Demonstrates Leadership, Takes Accountability, Implements with Excellence, Drives Results.
What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates receive additional compensation. Please visit http://www.yourjcpbenefits.com.
About JCPenney JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate special occasions with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range USD $22.50/Hr - USD $28.13/Hr.
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Primary Responsibilities
Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns, models outstanding service, actively listens to resolve problems and maximizes sales by ensuring staff is scheduled appropriately.
Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and Visual process execution, maintains high presentation standards, leads planning and execution of all merchandise and visual elements, promotes company merchandise strategy and identifies local opportunities to drive sales, oversees efficient and clean recovery standards for the sales floor and fitting room processes.
Omnichannel – Trains, mentors and coaches all associates at jcp.com, manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within time periods, monitors and shares omnichannel metrics and takes action to resolve issues.
Specialty Businesses – Drives profitable sales growth in Fine Jewelry, Mattress and Window businesses, responsible for specialty associate training and care plans, manages SET processes, identifies sell-through opportunities and remerchandising to increase rate of sale, oversees proper execution of defective and return activities reducing shrink.
Team Development – Teaches, trains and coaches associates, partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions, coaches in the moment and addresses performance issues.
Performance Standards – Consistently meets established performance standards including shrink, safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity and attendance.
Core Competencies Embraces a Growth Mindset, Thinks Critically, Demonstrates Leadership, Takes Accountability, Implements with Excellence, Drives Results.
What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates receive additional compensation. Please visit http://www.yourjcpbenefits.com.
About JCPenney JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate special occasions with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range USD $22.50/Hr - USD $28.13/Hr.
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