Overview
Collins Aerospace is looking for a
Customer Account Manager
to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints. This position will be located onsite in Foley, AL.
Position Details Location: US-AL-FOLEY-111 ~ 111 Airport Dr ~ MRO BLDG. Shift: Monday - Friday from 6am – 2:30pm or 7am – 3:30pm. Onsite.
Legal and Security Requirements U.S. citizenship or U.S. person status required; only U.S. citizens are authorized to access information under this program/contract. Security clearance type: None/Not Required. Security clearance status: Not Required.
Responsibilities
Respond to calls or emails from customers to provide follow-up on inquiries.
Generate documentation and resolve customer issues/requests/complaints in accordance with procedures; redirect queries to appropriate department or personnel when required.
Provide references to customers to publications of materials and secondary sources of information.
Manage and maintain a record of customer interactions or transactions; document inquiries, complaints, comments, and actions taken to support trainings and service improvements.
Coordinate with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
Promote products/services to meet business targets and provide after-sales support for client contracts to ensure customer satisfaction.
Perform duties related to overall customer service and provide support for the sales team regarding customer concerns.
Coordinate with sales reps to identify inside sales opportunities; serve as customer interface on product status and delivery.
May manage or work in a call center for customer support.
Maintain knowledge of organization and products to provide appropriate information and support to customers.
Document customer service needs to identify patterns and maintain quality.
As needed, may work beyond schedule to complete work with customer or shop floor.
May be required to work 1 week on call including weekends every 7–9 weeks.
Qualifications You Must Have
Typically requires a University Degree and a minimum of 2 years prior relevant experience or an Advanced Degree in a related field.
Experience with customer service via phone or customer-facing interactions.
SAP experience.
Experience using MS Word, Excel, and Outlook.
Preferred Qualifications
Aerospace experience preferred.
Experience verbally communicating in alternate languages.
Business-to-business customer service experience.
What We Offer Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan with up to 10 free counseling sessions
Healthy You incentives and wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance available
And more
Learn More and Apply Now Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We are looking for the best and brightest to join our team. We are committed to continuous improvement and strive to make solutions lighter-weight, stronger and more technically advanced.
Onsite: Employees in Onsite roles will work primarily onsite. This includes all production and maintenance employees. Apply now to be part of the team redefining aerospace daily.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The range is a good faith estimate and depends on experience, location, and other factors. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with applicable laws.
Privacy Policy and Terms: Click on this link to read the Policy and Terms.
#J-18808-Ljbffr
Customer Account Manager
to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints. This position will be located onsite in Foley, AL.
Position Details Location: US-AL-FOLEY-111 ~ 111 Airport Dr ~ MRO BLDG. Shift: Monday - Friday from 6am – 2:30pm or 7am – 3:30pm. Onsite.
Legal and Security Requirements U.S. citizenship or U.S. person status required; only U.S. citizens are authorized to access information under this program/contract. Security clearance type: None/Not Required. Security clearance status: Not Required.
Responsibilities
Respond to calls or emails from customers to provide follow-up on inquiries.
Generate documentation and resolve customer issues/requests/complaints in accordance with procedures; redirect queries to appropriate department or personnel when required.
Provide references to customers to publications of materials and secondary sources of information.
Manage and maintain a record of customer interactions or transactions; document inquiries, complaints, comments, and actions taken to support trainings and service improvements.
Coordinate with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
Promote products/services to meet business targets and provide after-sales support for client contracts to ensure customer satisfaction.
Perform duties related to overall customer service and provide support for the sales team regarding customer concerns.
Coordinate with sales reps to identify inside sales opportunities; serve as customer interface on product status and delivery.
May manage or work in a call center for customer support.
Maintain knowledge of organization and products to provide appropriate information and support to customers.
Document customer service needs to identify patterns and maintain quality.
As needed, may work beyond schedule to complete work with customer or shop floor.
May be required to work 1 week on call including weekends every 7–9 weeks.
Qualifications You Must Have
Typically requires a University Degree and a minimum of 2 years prior relevant experience or an Advanced Degree in a related field.
Experience with customer service via phone or customer-facing interactions.
SAP experience.
Experience using MS Word, Excel, and Outlook.
Preferred Qualifications
Aerospace experience preferred.
Experience verbally communicating in alternate languages.
Business-to-business customer service experience.
What We Offer Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan with up to 10 free counseling sessions
Healthy You incentives and wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance available
And more
Learn More and Apply Now Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We are looking for the best and brightest to join our team. We are committed to continuous improvement and strive to make solutions lighter-weight, stronger and more technically advanced.
Onsite: Employees in Onsite roles will work primarily onsite. This includes all production and maintenance employees. Apply now to be part of the team redefining aerospace daily.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The range is a good faith estimate and depends on experience, location, and other factors. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with applicable laws.
Privacy Policy and Terms: Click on this link to read the Policy and Terms.
#J-18808-Ljbffr