Role Overview
As an Account Coordinator at Cognition, you will be a key contributor to our account management organization. This role focuses on the execution of digital campaigns, providing essential support to Account Managers, and actively participating in the delivery of a superior client experience.
You will work directly with our Account Management team to support a portfolio of diverse accounts, ensuring that client tasks are flawlessly executed and all projects are delivered with precision. This is the perfect role for an action-oriented professional looking to master the intricacies of digital advertising and Streaming TV (STV) while developing high-touch relationship-management skills that will enable continued growth in Account Management.
This isn't just a support role; it's a career path. At Cognition, we prioritize internal growth and mentorship. As an Account Coordinator, you will gain a 360-degree view of the digital advertising ecosystem, working with cutting-edge technology and a team that values your input and professional development.
Key Responsibilities
Operational Support:
Support Account Managers in the day-to-day coordination of client tasks, including campaign setup, monitoring, and administrative troubleshooting.
Data & Insights:
Assist in pulling and organizing performance data to identify trends, ensure campaign health, and support Account Managers in developing actionable client reports.
Client Engagement:
Participate in client meetings and provide direct support on execution-related tasks, acting as a reliable point of contact for operational inquiries.
Project Execution:
Take ownership of special projects ranging from competitive research to workflow audits that help optimize client strategies and team efficiency.
Cross-Functional Collaboration:
Coordinate with Sales, Operations, and Product teams to ensure seamless internal workflows and the successful delivery of client objectives.
Knowledge Development:
Stay current on industry trends, particularly in the STV and AdTech landscape, to provide informed support to the broader team.
Qualifications
Education:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Industry Knowledge:
A baseline understanding of programmatic advertising and digital campaign management. Specific interest or experience in the
STV/CTV space
is highly preferred.
Analytical Skills:
Strong proficiency in
Microsoft Excel
(vlookups, pivot tables) and an ability to translate raw data into clear summaries.
Customer Service-Oriented Experience:
Prior experience in high-touch service environments (e.g., hospitality/restaurants, retail, or community service) and proven ability to handle the needs of others with patience, maturity, and a solution-oriented mindset.
Communication:
Excellent written and verbal communication skills with a "team-first" mentality.
Technical Savvy:
Quick to learn new platforms and software; experience with CRM systems (e.g., Salesforce, Hubspot) is a plus.
Mindset:
An action-oriented, organized individual who is eager to learn, asks "why," and thrives in a fast-paced environment.
What We Offer
Competitive salary and benefits package.
Opportunity to work with cutting-edge technologies and make a significant impact.
A collaborative and supportive work environment.
Professional development and growth opportunities.
Ability to work from our brand new Jacksonville office.
#J-18808-Ljbffr
You will work directly with our Account Management team to support a portfolio of diverse accounts, ensuring that client tasks are flawlessly executed and all projects are delivered with precision. This is the perfect role for an action-oriented professional looking to master the intricacies of digital advertising and Streaming TV (STV) while developing high-touch relationship-management skills that will enable continued growth in Account Management.
This isn't just a support role; it's a career path. At Cognition, we prioritize internal growth and mentorship. As an Account Coordinator, you will gain a 360-degree view of the digital advertising ecosystem, working with cutting-edge technology and a team that values your input and professional development.
Key Responsibilities
Operational Support:
Support Account Managers in the day-to-day coordination of client tasks, including campaign setup, monitoring, and administrative troubleshooting.
Data & Insights:
Assist in pulling and organizing performance data to identify trends, ensure campaign health, and support Account Managers in developing actionable client reports.
Client Engagement:
Participate in client meetings and provide direct support on execution-related tasks, acting as a reliable point of contact for operational inquiries.
Project Execution:
Take ownership of special projects ranging from competitive research to workflow audits that help optimize client strategies and team efficiency.
Cross-Functional Collaboration:
Coordinate with Sales, Operations, and Product teams to ensure seamless internal workflows and the successful delivery of client objectives.
Knowledge Development:
Stay current on industry trends, particularly in the STV and AdTech landscape, to provide informed support to the broader team.
Qualifications
Education:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Industry Knowledge:
A baseline understanding of programmatic advertising and digital campaign management. Specific interest or experience in the
STV/CTV space
is highly preferred.
Analytical Skills:
Strong proficiency in
Microsoft Excel
(vlookups, pivot tables) and an ability to translate raw data into clear summaries.
Customer Service-Oriented Experience:
Prior experience in high-touch service environments (e.g., hospitality/restaurants, retail, or community service) and proven ability to handle the needs of others with patience, maturity, and a solution-oriented mindset.
Communication:
Excellent written and verbal communication skills with a "team-first" mentality.
Technical Savvy:
Quick to learn new platforms and software; experience with CRM systems (e.g., Salesforce, Hubspot) is a plus.
Mindset:
An action-oriented, organized individual who is eager to learn, asks "why," and thrives in a fast-paced environment.
What We Offer
Competitive salary and benefits package.
Opportunity to work with cutting-edge technologies and make a significant impact.
A collaborative and supportive work environment.
Professional development and growth opportunities.
Ability to work from our brand new Jacksonville office.
#J-18808-Ljbffr