Pay Rate
$23/hour base pay (guaranteed)
Schedule 5 days/week (average), Full Time
Benefits and Incentives
Guaranteed base pay biweekly, early access to earned pay
Additional sales incentives: up to $40 per Home Device Product (HDP) sale, $15 for Mobile Protect sales, $5 for Add a Line sales, $2 for accessory sales
3–4 weeks of paid training, 2–4 weeks of floor training paired with peers
Medical, dental and vision benefits after 30 days; 401(k) 100% match up to 3% and 50% on next 2% after 1 year
Health benefits: heart health, diabetes management and healthcare advocacy support
Employee discount program on everyday products and services—home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
Access to Asurion Benefits Central for more perks
Job Role
Technical Support & Sales Representative: evaluate and troubleshoot customer concerns, deploy solutions with clear and courteous communication
Utilize call center technology to input, track, and report customer issues
Meet sales and customer experience goals, grow from feedback and coaching
Sell Asurion smart home and other products on every call, connected to Serve, Solve, Sell incentives
Spend 4–8 hours daily in a call center environment (high noise levels, headset 90% of the time)
Escalate calls appropriately when needed
Qualifications
High School Diploma or equivalent
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Reliable track record of attendance and performance
Computer literacy and typing 25–35 WPM, call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems or willingness to learn (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
Bilingual Spanish/Español skills highly desirable (additional financial incentives provided)
Location This is not a remote position. The Technical Support Representative will be required to work on-site at our location.
About Asurion Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay‑tv providers, Asurion’s 17,000 employees deliver a seamless, award‑winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
Leadership Principles
Put Customers First
Play a Team Sport
Take Ownership
Collaborate and Then Commit
Reach Full Potential
#J-18808-Ljbffr
Schedule 5 days/week (average), Full Time
Benefits and Incentives
Guaranteed base pay biweekly, early access to earned pay
Additional sales incentives: up to $40 per Home Device Product (HDP) sale, $15 for Mobile Protect sales, $5 for Add a Line sales, $2 for accessory sales
3–4 weeks of paid training, 2–4 weeks of floor training paired with peers
Medical, dental and vision benefits after 30 days; 401(k) 100% match up to 3% and 50% on next 2% after 1 year
Health benefits: heart health, diabetes management and healthcare advocacy support
Employee discount program on everyday products and services—home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
Access to Asurion Benefits Central for more perks
Job Role
Technical Support & Sales Representative: evaluate and troubleshoot customer concerns, deploy solutions with clear and courteous communication
Utilize call center technology to input, track, and report customer issues
Meet sales and customer experience goals, grow from feedback and coaching
Sell Asurion smart home and other products on every call, connected to Serve, Solve, Sell incentives
Spend 4–8 hours daily in a call center environment (high noise levels, headset 90% of the time)
Escalate calls appropriately when needed
Qualifications
High School Diploma or equivalent
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Reliable track record of attendance and performance
Computer literacy and typing 25–35 WPM, call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems or willingness to learn (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
Bilingual Spanish/Español skills highly desirable (additional financial incentives provided)
Location This is not a remote position. The Technical Support Representative will be required to work on-site at our location.
About Asurion Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay‑tv providers, Asurion’s 17,000 employees deliver a seamless, award‑winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
Leadership Principles
Put Customers First
Play a Team Sport
Take Ownership
Collaborate and Then Commit
Reach Full Potential
#J-18808-Ljbffr