Job Title:
Loss Mitigation Intake Coordinator
Pay Rate: $20-$23/hour
Openings: 2
Job Summary We are seeking a Loss Mitigation Intake Coordinator to support a high-volume mortgage servicing environment. This role is responsible for managing the initial intake and review of customer loss mitigation applications, ensuring documentation is complete, accurate, and compliant with applicable investor and regulatory guidelines. The ideal candidate has prior loss mitigation or mortgage servicing experience and strong attention to detail.
Key Responsibilities
Request, collect, and review financial and supporting documentation for loss mitigation applications
Ensure loan workout packages are complete and submitted within required timeframes
Enter and upload documents into the BLITZ/AIQ system
Follow up on missing or outstanding documentation to support timely decisioning
Provide professional customer service and guide customers through the loss mitigation intake process
Maintain accurate records of customer interactions and documentation
Ensure compliance with investor, insurer, state, federal, and CFPB guidelines
Prevent foreclosure activity while applications are under active review
Communicate effectively with internal teams and elevate issues as needed
Assist with front desk duties, including bulk and special mailings
Update internal tracking systems and perform other assigned duties
Qualifications
High School Diploma or equivalent required
Degree in finance, business, or a related field preferred
Minimum 1 year of experience in loss mitigation, mortgage servicing, or a related field
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Proficiency with document management systems preferred
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.
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Pay Rate: $20-$23/hour
Openings: 2
Job Summary We are seeking a Loss Mitigation Intake Coordinator to support a high-volume mortgage servicing environment. This role is responsible for managing the initial intake and review of customer loss mitigation applications, ensuring documentation is complete, accurate, and compliant with applicable investor and regulatory guidelines. The ideal candidate has prior loss mitigation or mortgage servicing experience and strong attention to detail.
Key Responsibilities
Request, collect, and review financial and supporting documentation for loss mitigation applications
Ensure loan workout packages are complete and submitted within required timeframes
Enter and upload documents into the BLITZ/AIQ system
Follow up on missing or outstanding documentation to support timely decisioning
Provide professional customer service and guide customers through the loss mitigation intake process
Maintain accurate records of customer interactions and documentation
Ensure compliance with investor, insurer, state, federal, and CFPB guidelines
Prevent foreclosure activity while applications are under active review
Communicate effectively with internal teams and elevate issues as needed
Assist with front desk duties, including bulk and special mailings
Update internal tracking systems and perform other assigned duties
Qualifications
High School Diploma or equivalent required
Degree in finance, business, or a related field preferred
Minimum 1 year of experience in loss mitigation, mortgage servicing, or a related field
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Proficiency with document management systems preferred
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.
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