Multisite Leasing Consultant - Canyon Ridge, Ocean Crest, Del Mar Ridge and The
Equity Residential, San Diego, California, United States, 92189
Overview
At Equity Residential, we're dedicated to creating thriving communities. We foster a workplace culture of authenticity and collaboration with values like Diversity, Sustainability, and Total Wellbeing.
How We Deliver A Winning Performance
Question Authority
Walk the Talk
Share Knowledge
Listen, Not Just Hear
See the Glass Half Full
Take Educated Risks
Enjoy the Ride
Share the Spotlight
Do the Right Thing
Test Your Limits
We Care About Your Total Wellbeing
Physical Wellbeing: Medical, dental, and vision care
Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
Community Wellbeing: Paid Community Service Hours
Career Wellbeing: Leadership Development
Learn more about our Total Wellbeing program here.
What Youll Be Doing A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residential’s brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The position spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. You will utilize proven sales techniques and customer service skills to manage the sales process from start to finish, present Equity Residential communities in a compelling way, build rapport with prospects and residents, and provide a high level of customer service to support resident retention. The role reports to the Community Manager or Area Sales Manager.
Promotes Equity Residential's brand.
Under the direction of the Community, General, or Area Sales Manager, coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals.
Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
Completes CRM tasks within the appropriate time frame.
Promotes the communities based on the prospective resident's needs.
Proactively manages the Tour Schedules.
Inspects the community ready product and tour path daily.
Employs effective selling techniques to close the sale.
Cross-sells within assigned communities and other sister communities to meet the needs of prospective residents.
Maintains accurate and in-depth knowledge of all aspects of the community.
Supports the community's marketing efforts.
Monitors community trends to prepare for future occupancy needs.
Provides leadership and mentorship to Leasing Consultants.
Assists residents regarding payment and account ledger inquiries.
Communicates effectively with the service and office team, as well as residents.
Maintains market and community knowledge.
Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
Accurately and efficiently prepares and assists with all leasing documents.
Assist with postings and notifications to the residents when assigned.
Verifies all scheduled move-in files are complete.
Completes all required training in a timely manner.
Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
Represents the Company in a professional manner at all times.
What Youll Need To Thrive
Sales and Customer Service experience is preferred.
High School diploma or equivalent.
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle during workday.
Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
Knowledge of federal and state apartment housing laws
Availability to work a flexible schedule, including weekends
Office team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
Salary $23.28 - $28.45 per hour. Employees are eligible for overtime pay and performance incentives. The starting pay will be determined based on job-related skills, experience, and qualifications.
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How We Deliver A Winning Performance
Question Authority
Walk the Talk
Share Knowledge
Listen, Not Just Hear
See the Glass Half Full
Take Educated Risks
Enjoy the Ride
Share the Spotlight
Do the Right Thing
Test Your Limits
We Care About Your Total Wellbeing
Physical Wellbeing: Medical, dental, and vision care
Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
Community Wellbeing: Paid Community Service Hours
Career Wellbeing: Leadership Development
Learn more about our Total Wellbeing program here.
What Youll Be Doing A primary function of the Multi-Site Leasing Consultant role is to promote Equity Residential’s brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The position spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. You will utilize proven sales techniques and customer service skills to manage the sales process from start to finish, present Equity Residential communities in a compelling way, build rapport with prospects and residents, and provide a high level of customer service to support resident retention. The role reports to the Community Manager or Area Sales Manager.
Promotes Equity Residential's brand.
Under the direction of the Community, General, or Area Sales Manager, coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals.
Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
Completes CRM tasks within the appropriate time frame.
Promotes the communities based on the prospective resident's needs.
Proactively manages the Tour Schedules.
Inspects the community ready product and tour path daily.
Employs effective selling techniques to close the sale.
Cross-sells within assigned communities and other sister communities to meet the needs of prospective residents.
Maintains accurate and in-depth knowledge of all aspects of the community.
Supports the community's marketing efforts.
Monitors community trends to prepare for future occupancy needs.
Provides leadership and mentorship to Leasing Consultants.
Assists residents regarding payment and account ledger inquiries.
Communicates effectively with the service and office team, as well as residents.
Maintains market and community knowledge.
Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
Accurately and efficiently prepares and assists with all leasing documents.
Assist with postings and notifications to the residents when assigned.
Verifies all scheduled move-in files are complete.
Completes all required training in a timely manner.
Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
Represents the Company in a professional manner at all times.
What Youll Need To Thrive
Sales and Customer Service experience is preferred.
High School diploma or equivalent.
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle during workday.
Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
Knowledge of federal and state apartment housing laws
Availability to work a flexible schedule, including weekends
Office team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
Salary $23.28 - $28.45 per hour. Employees are eligible for overtime pay and performance incentives. The starting pay will be determined based on job-related skills, experience, and qualifications.
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