Student Financial Aid Counselor
Georgia State University, Atlanta, Georgia, United States, 30383
Office of Student Financial Aid
Overview A Student Financial Aid Counselor assists students and families in navigating the complex process of obtaining financial aid for higher education, assessing need and awarding aid in compliance with Title IV, State, and institutional regulations.
Benefits
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunity and mentorship.
A rapidly growing center within an academic setting.
Responsibilities
Provide counseling and advice: Meet with students and families to explain the financial aid process, available funding options, eligibility requirements, and the financial impact of various aid packages.
Awarding and verification support: Resolve awarding issues and assist with verification, correction, and recalculation of student files in accordance with federal and institutional guidelines.
Student communication: Respond to student inquiries through the Salesforce ticketing system.
Appeal reviews: Review and make written determinations on first- and second-level Satisfactory Academic Progress appeal applications.
Reporting and data review: Review and resolve issues identified in ad-hoc reports.
Award monitoring and adjustment: Monitor student accounts, review awards for accuracy, and make adjustments based on changes in student eligibility, enrollment, or regulatory requirements.
Policy compliance and process improvement: Stay up to date on financial aid policies and procedures; collaborate within functional teams to continuously improve office processes and student service.
Qualifications
Minimum: Bachelor's degree and one year of related experience; or a combination of education and related experience.
Preferred: Master's degree and experience within a higher education setting.
Application Requirements To be fully considered, submit a complete GSU application, resume, cover letter (recommended), and provide three professional references.
Equal Employment Opportunity Georgia State University prohibits discrimination and harassment on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.
Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
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Overview A Student Financial Aid Counselor assists students and families in navigating the complex process of obtaining financial aid for higher education, assessing need and awarding aid in compliance with Title IV, State, and institutional regulations.
Benefits
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunity and mentorship.
A rapidly growing center within an academic setting.
Responsibilities
Provide counseling and advice: Meet with students and families to explain the financial aid process, available funding options, eligibility requirements, and the financial impact of various aid packages.
Awarding and verification support: Resolve awarding issues and assist with verification, correction, and recalculation of student files in accordance with federal and institutional guidelines.
Student communication: Respond to student inquiries through the Salesforce ticketing system.
Appeal reviews: Review and make written determinations on first- and second-level Satisfactory Academic Progress appeal applications.
Reporting and data review: Review and resolve issues identified in ad-hoc reports.
Award monitoring and adjustment: Monitor student accounts, review awards for accuracy, and make adjustments based on changes in student eligibility, enrollment, or regulatory requirements.
Policy compliance and process improvement: Stay up to date on financial aid policies and procedures; collaborate within functional teams to continuously improve office processes and student service.
Qualifications
Minimum: Bachelor's degree and one year of related experience; or a combination of education and related experience.
Preferred: Master's degree and experience within a higher education setting.
Application Requirements To be fully considered, submit a complete GSU application, resume, cover letter (recommended), and provide three professional references.
Equal Employment Opportunity Georgia State University prohibits discrimination and harassment on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.
Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
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