The Team:
Hermès Boston boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. About the Role: Responsibilities
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target. Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationery and the like) are stored at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Provide assistance as needed in inventory preparation. Process and ensure the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. Partner with management on POS decisions and communicate discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. Maintain cleanliness and organization of workstation at all times. Comply with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as applicable. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Ensure products are properly ticketed (on floor, back of house and merchandise returns). Prepare for physical inventory and participate in monthly cycle counts as directed by management. Provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. Qualifications
2+ years of experience in sales, experience in a luxury environment preferred Strong relationship development and impeccable communication skills Even-tempered with ability to continuously multi-task Self-starter and able to work independently while balancing collaboration with a team Strong organizational skills Open availability to accommodate needs of the business Ability to lift between 0-25 lbs. without assistance The range for this position is $23.00 - $25.00. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, with a global network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a long tradition of creativity and innovation. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of artisans who have shaped the story of our house and the integrity of our objects. Hermès seeks to leave a positive footprint on the world, a mission at the heart of our commitment to progress. This narrative can be experienced in the series of shorts films “Footsteps Across the World” available on our website. Our Commitment:
Hermès is committed to being a Maison for All, creating a diverse workforce and an environment where individuals can thrive and be their authentic selves. Hermès of Paris is an equal opportunity workplace. Applicants are recruited and hired without discrimination on protected characteristics. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
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Hermès Boston boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. About the Role: Responsibilities
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target. Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationery and the like) are stored at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Provide assistance as needed in inventory preparation. Process and ensure the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. Partner with management on POS decisions and communicate discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. Maintain cleanliness and organization of workstation at all times. Comply with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as applicable. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Ensure products are properly ticketed (on floor, back of house and merchandise returns). Prepare for physical inventory and participate in monthly cycle counts as directed by management. Provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. Qualifications
2+ years of experience in sales, experience in a luxury environment preferred Strong relationship development and impeccable communication skills Even-tempered with ability to continuously multi-task Self-starter and able to work independently while balancing collaboration with a team Strong organizational skills Open availability to accommodate needs of the business Ability to lift between 0-25 lbs. without assistance The range for this position is $23.00 - $25.00. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, with a global network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a long tradition of creativity and innovation. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of artisans who have shaped the story of our house and the integrity of our objects. Hermès seeks to leave a positive footprint on the world, a mission at the heart of our commitment to progress. This narrative can be experienced in the series of shorts films “Footsteps Across the World” available on our website. Our Commitment:
Hermès is committed to being a Maison for All, creating a diverse workforce and an environment where individuals can thrive and be their authentic selves. Hermès of Paris is an equal opportunity workplace. Applicants are recruited and hired without discrimination on protected characteristics. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
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