Inside Sales Representative
Wolong Electric America, Fort Wayne, Indiana, United States, 46804
The Sales Representative is responsible for delivering timely, professional, and solutions-oriented support to assigned customers. This role serves as the primary point of contact for customer inquiries, application quotations, and order management, while working closely with internal teams to ensure accurate product selection and exceptional customer service.
Key Responsibilities
Provide prompt and professional service to customers by responding to phone calls, voicemails, and emails in a timely manner.
Maintain availability during customers’ standard business hours to support application quotation and technical needs.
Manage and develop relationships with an assigned portfolio of customers, acting as the primary owner of the customer account and contributing to business growth.
Prepare accurate and timely quotations, enter orders efficiently, and provide technical guidance to ensure product suitability for specific applications.
Collaborate with customers and end users to resolve complex technical or application-related challenges by delivering customized solutions.
Partner with the technical support team on complex quotations, gaining knowledge and experience to independently manage advanced applications over time.
Continuously expand product knowledge of Wolong America’s offerings to achieve proficiency in motor quotation and application support.
Work closely with Sales Managers to deliver best-in-class customer service and support strategic account objectives.
Serve as a customer advocate within the organization and manufacturing facilities by communicating customer needs, expectations, and concerns, and escalating issues as necessary.
Conduct customer training as required on standard product catalogs and internal GEIM tools to enable customer self-service capabilities.
Qualifications and Requirements
Minimum of two (2) years of experience in a customer service or customer-facing role.
Ability to understand customer application requirements and translate them into clear instructions for engineering and manufacturing teams.
Strong communication skills with the ability to effectively engage external customers, internal stakeholders, cross-functional teams, and business partners.
Working knowledge of commercial terms and rules, including progress payments.
Demonstrated ability to manage large-scale, long-term projects that may span several months to years.
Knowledge of “Know Your Customer” (KYC) principles, ensuring customers operate ethically and comply with all applicable regulations.
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Key Responsibilities
Provide prompt and professional service to customers by responding to phone calls, voicemails, and emails in a timely manner.
Maintain availability during customers’ standard business hours to support application quotation and technical needs.
Manage and develop relationships with an assigned portfolio of customers, acting as the primary owner of the customer account and contributing to business growth.
Prepare accurate and timely quotations, enter orders efficiently, and provide technical guidance to ensure product suitability for specific applications.
Collaborate with customers and end users to resolve complex technical or application-related challenges by delivering customized solutions.
Partner with the technical support team on complex quotations, gaining knowledge and experience to independently manage advanced applications over time.
Continuously expand product knowledge of Wolong America’s offerings to achieve proficiency in motor quotation and application support.
Work closely with Sales Managers to deliver best-in-class customer service and support strategic account objectives.
Serve as a customer advocate within the organization and manufacturing facilities by communicating customer needs, expectations, and concerns, and escalating issues as necessary.
Conduct customer training as required on standard product catalogs and internal GEIM tools to enable customer self-service capabilities.
Qualifications and Requirements
Minimum of two (2) years of experience in a customer service or customer-facing role.
Ability to understand customer application requirements and translate them into clear instructions for engineering and manufacturing teams.
Strong communication skills with the ability to effectively engage external customers, internal stakeholders, cross-functional teams, and business partners.
Working knowledge of commercial terms and rules, including progress payments.
Demonstrated ability to manage large-scale, long-term projects that may span several months to years.
Knowledge of “Know Your Customer” (KYC) principles, ensuring customers operate ethically and comply with all applicable regulations.
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