Customer & Accounts Associate
Media Education Foundation, Northampton, Massachusetts, us, 01061
Location:
Northampton, MA (in-office; occasional travel possible)
* Please include a cover letter with your resume
.
About the Media Education Foundation For more than three decades, the
Media Education Foundation (MEF)
has been a leading force in producing award-winning documentary films that challenge, inspire, and educate. Our work is used in classrooms, community spaces, and institutions around the world to spark critical thinking about media, power, culture, and social justice.
We’re a small, collaborative team doing work that matters—and we’re looking for a thoughtful, detail-oriented
Customer & Accounts Associate
to help support educators, institutions, and partners who rely on MEF’s films and streaming platform every day.
If you thrive on helping people, enjoy juggling varied responsibilities, and want to work for a mission-driven organization with a strong sense of purpose, this could be a great fit.
The Role The
Customer & Accounts Associate
is a key frontline position at MEF. You’ll be the primary point of contact for customers and partners—answering questions, resolving issues, processing orders, and helping institutions access our films and streaming platform smoothly and confidently.
This is a
part-time, in-office role
that blends customer service, account management, light sales support, order fulfillment, and administrative coordination. It’s ideal for someone who enjoys variety, values precision, and takes pride in delivering excellent, human-centered service.
What You’ll Do Customer Service & Account Management (70%)
Serve as the main point of contact for inquiries about MEF films, licensing options, screenings, and the streaming platform via email, phone, and live chat
Build and maintain positive, long-term relationships with educators, librarians, and institutional partners
Communicate regularly with subscribers regarding renewals, access questions, and usage support
Prepare renewal quotes, follow up with prospective customers, and help establish a consistent lead-engagement cadence
Follow up with leads from conferences, forms, and outreach efforts
Maintain and expand MEF’s Knowledge Base and develop clear, friendly email templates
Collect customer feedback and collaborate with staff to continuously improve the customer experience
Process digital orders and screening requests accurately and efficiently using internal systems
Generate invoices, packing slips, and related documentation
Process credit card payments securely
Complete required institutional paperwork (e.g., W-9 forms)
Prepare and ship DVDs and other materials domestically and internationally
Track inventory, place restock orders, and ensure all materials meet quality standards
Monitor backordered or in-production items and keep customers informed
Administrative & Office Support (10%)
Maintain and update Salesforce records, reports, and data hygiene
Create web-to-lead forms, email templates, and custom reports
Assist with office operations, supplies, and equipment coordination
Serve as MEF’s primary receptionist—answering phones, greeting visitors, and fielding initial inquiries
Manage mail, filing, scanning, archiving, and record-keeping
Support senior staff as needed
Help facilitate internal communication and coordination across the team
Marketing Support (As Needed)
Collaborate with marketing and sales staff on campaigns and outreach
Proofread marketing materials for clarity, accuracy, and consistency
Support new release promotions and occasional local screening events
Represent MEF at conferences or film screenings when appropriate
What We’re Looking For
Excellent written and verbal communication skills
A genuine passion for providing thoughtful, high-quality customer service
Strong organizational skills and the ability to manage multiple tasks at once
Comfort working independently while collaborating with a small team
Curiosity, initiative, and a willingness to learn new systems and workflows
Solid computer skills, including Microsoft Office and Google Workspace
Experience with CRM and e-commerce systems (Salesforce and/or Shopify a plus, but not required)
Alignment with MEF’s mission and an appreciation for the educational impact of documentary media
Physical Requirements This role involves a mix of desk work and light physical activity, including standing, walking, lifting up to 50 pounds, and working at a computer for extended periods.
Why Work at MEF?
Be part of a storied nonprofit organization with a national and international reputation
Do meaningful work that supports educators and social change
Join a collaborative, respectful, and mission-driven team
Gain experience across customer service, sales support, marketing, and nonprofit operations
Work in a creative, intellectually engaged environment where your contributions matter
#J-18808-Ljbffr
* Please include a cover letter with your resume
.
About the Media Education Foundation For more than three decades, the
Media Education Foundation (MEF)
has been a leading force in producing award-winning documentary films that challenge, inspire, and educate. Our work is used in classrooms, community spaces, and institutions around the world to spark critical thinking about media, power, culture, and social justice.
We’re a small, collaborative team doing work that matters—and we’re looking for a thoughtful, detail-oriented
Customer & Accounts Associate
to help support educators, institutions, and partners who rely on MEF’s films and streaming platform every day.
If you thrive on helping people, enjoy juggling varied responsibilities, and want to work for a mission-driven organization with a strong sense of purpose, this could be a great fit.
The Role The
Customer & Accounts Associate
is a key frontline position at MEF. You’ll be the primary point of contact for customers and partners—answering questions, resolving issues, processing orders, and helping institutions access our films and streaming platform smoothly and confidently.
This is a
part-time, in-office role
that blends customer service, account management, light sales support, order fulfillment, and administrative coordination. It’s ideal for someone who enjoys variety, values precision, and takes pride in delivering excellent, human-centered service.
What You’ll Do Customer Service & Account Management (70%)
Serve as the main point of contact for inquiries about MEF films, licensing options, screenings, and the streaming platform via email, phone, and live chat
Build and maintain positive, long-term relationships with educators, librarians, and institutional partners
Communicate regularly with subscribers regarding renewals, access questions, and usage support
Prepare renewal quotes, follow up with prospective customers, and help establish a consistent lead-engagement cadence
Follow up with leads from conferences, forms, and outreach efforts
Maintain and expand MEF’s Knowledge Base and develop clear, friendly email templates
Collect customer feedback and collaborate with staff to continuously improve the customer experience
Process digital orders and screening requests accurately and efficiently using internal systems
Generate invoices, packing slips, and related documentation
Process credit card payments securely
Complete required institutional paperwork (e.g., W-9 forms)
Prepare and ship DVDs and other materials domestically and internationally
Track inventory, place restock orders, and ensure all materials meet quality standards
Monitor backordered or in-production items and keep customers informed
Administrative & Office Support (10%)
Maintain and update Salesforce records, reports, and data hygiene
Create web-to-lead forms, email templates, and custom reports
Assist with office operations, supplies, and equipment coordination
Serve as MEF’s primary receptionist—answering phones, greeting visitors, and fielding initial inquiries
Manage mail, filing, scanning, archiving, and record-keeping
Support senior staff as needed
Help facilitate internal communication and coordination across the team
Marketing Support (As Needed)
Collaborate with marketing and sales staff on campaigns and outreach
Proofread marketing materials for clarity, accuracy, and consistency
Support new release promotions and occasional local screening events
Represent MEF at conferences or film screenings when appropriate
What We’re Looking For
Excellent written and verbal communication skills
A genuine passion for providing thoughtful, high-quality customer service
Strong organizational skills and the ability to manage multiple tasks at once
Comfort working independently while collaborating with a small team
Curiosity, initiative, and a willingness to learn new systems and workflows
Solid computer skills, including Microsoft Office and Google Workspace
Experience with CRM and e-commerce systems (Salesforce and/or Shopify a plus, but not required)
Alignment with MEF’s mission and an appreciation for the educational impact of documentary media
Physical Requirements This role involves a mix of desk work and light physical activity, including standing, walking, lifting up to 50 pounds, and working at a computer for extended periods.
Why Work at MEF?
Be part of a storied nonprofit organization with a national and international reputation
Do meaningful work that supports educators and social change
Join a collaborative, respectful, and mission-driven team
Gain experience across customer service, sales support, marketing, and nonprofit operations
Work in a creative, intellectually engaged environment where your contributions matter
#J-18808-Ljbffr