Hanley Energy
is a globally recognized innovator in Critical Power and Energy Management solutions, headquartered in Ireland with divisional offices in the United States, Australia, Germany, South Africa, and the Nordics. Our core capabilities cover the design, development, supply, installation and commission of turnkey critical power and energy management solutions – from the power grid all the way to the Data Centre IT rack. Our consulting capability guides clients through the challenges of technology transformation allowing the realization of operational efficiencies underpinned by Lifecycle Management, Service and Maintenance. In this way, we enable our clients to optimize capital and operational expenditure, reduce energy costs, ensure 100% up-time, and increase operational competitiveness. Our approach is to develop partnerships with clients, ensuring excellent delivery coupled with cost-effective technology solutions. Position Overview
The
Global Service Account Manager (HE)
is responsible for developing, managing, and expanding service relationships with key global clients. Acting as the primary commercial point of contact, the GSAM ensures renewals, new regions and post-product engagement is handled proactively, drives customer satisfaction, and aligns with the service department to offer best in class performance and solutions. Key Responsibilities
Account Ownership:
Serve as the primary liaison for global service accounts, ensuring consistent engagement, communication, and strategic alignment. Customer Relationship Management:
Develop trusted advisor relationships with customer stakeholders and executive sponsors. Service Delivery Oversight:
Align with the global service operations to ensure delivery meets or exceeds contractual SLAs and KPIs. Strategic Planning:
Develop and execute account strategies that support long-term business growth, renewal, and customer retention. Financial Management:
Oversee global service contracts, budgets, forecasting, and profitability targets. Issue Resolution:
Lead or support escalation management and coordinate cross-functional teams to resolve complex service challenges. Performance Reporting:
Deliver regular account performance reviews, meet service targets quarterly and annually. Collaboration:
Partner with Sales, Engineering, and Operations to ensure seamless integration between service delivery and project activities. Continuous Improvement:
Identify opportunities to optimize service performance, customer satisfaction, and operational efficiency. Global Coordination:
Align regional service teams under a unified global strategy to ensure consistency across markets and time zones. Job Qualifications
Qualifications and Experience Bachelor’s degree in business, Electrical Engineering, or related field. 5+ years of experience in
service account management , or
client success
roles, preferably in a
global or technical services
environment. Proven track record in managing multi-site, multinational client accounts. Strong understanding of
SLAs, service contracts, and lifecycle management . Excellent communication, negotiation, and stakeholder management skills. Financial acumen with experience in budgeting, forecasting, and margin management. Experience with Salesforce, SAP, Smartsheets Ability to travel domestically and internationally as required. Customer Obsession & Relationship Building Strategic Thinking & Business Acumen Operational Excellence & Results Orientation
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is a globally recognized innovator in Critical Power and Energy Management solutions, headquartered in Ireland with divisional offices in the United States, Australia, Germany, South Africa, and the Nordics. Our core capabilities cover the design, development, supply, installation and commission of turnkey critical power and energy management solutions – from the power grid all the way to the Data Centre IT rack. Our consulting capability guides clients through the challenges of technology transformation allowing the realization of operational efficiencies underpinned by Lifecycle Management, Service and Maintenance. In this way, we enable our clients to optimize capital and operational expenditure, reduce energy costs, ensure 100% up-time, and increase operational competitiveness. Our approach is to develop partnerships with clients, ensuring excellent delivery coupled with cost-effective technology solutions. Position Overview
The
Global Service Account Manager (HE)
is responsible for developing, managing, and expanding service relationships with key global clients. Acting as the primary commercial point of contact, the GSAM ensures renewals, new regions and post-product engagement is handled proactively, drives customer satisfaction, and aligns with the service department to offer best in class performance and solutions. Key Responsibilities
Account Ownership:
Serve as the primary liaison for global service accounts, ensuring consistent engagement, communication, and strategic alignment. Customer Relationship Management:
Develop trusted advisor relationships with customer stakeholders and executive sponsors. Service Delivery Oversight:
Align with the global service operations to ensure delivery meets or exceeds contractual SLAs and KPIs. Strategic Planning:
Develop and execute account strategies that support long-term business growth, renewal, and customer retention. Financial Management:
Oversee global service contracts, budgets, forecasting, and profitability targets. Issue Resolution:
Lead or support escalation management and coordinate cross-functional teams to resolve complex service challenges. Performance Reporting:
Deliver regular account performance reviews, meet service targets quarterly and annually. Collaboration:
Partner with Sales, Engineering, and Operations to ensure seamless integration between service delivery and project activities. Continuous Improvement:
Identify opportunities to optimize service performance, customer satisfaction, and operational efficiency. Global Coordination:
Align regional service teams under a unified global strategy to ensure consistency across markets and time zones. Job Qualifications
Qualifications and Experience Bachelor’s degree in business, Electrical Engineering, or related field. 5+ years of experience in
service account management , or
client success
roles, preferably in a
global or technical services
environment. Proven track record in managing multi-site, multinational client accounts. Strong understanding of
SLAs, service contracts, and lifecycle management . Excellent communication, negotiation, and stakeholder management skills. Financial acumen with experience in budgeting, forecasting, and margin management. Experience with Salesforce, SAP, Smartsheets Ability to travel domestically and internationally as required. Customer Obsession & Relationship Building Strategic Thinking & Business Acumen Operational Excellence & Results Orientation
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