Assistant Director, Family Services
Catholic Charities Steuben/Livingston, Hornell, New York, United States
Schedule – Mon-Fri days, some evenings and weekends, on-call
Location: Hornell office
Pay: $70k - $74k annual
General Description The Assistant Director provides leadership, oversight, and program development support to multiple community-based behavioral health and care management service lines, including Therapeutic Foster Care (TFC), Supportive Home and Parent Enrichment (SHAPE) Services, Children’s Health Homes of Upstate New York (CHHUNY), Managed Care (HCBS, CFTSS, CORE), and Home-Based Crisis Intervention (HBCI). This position ensures quality, compliance, fiscal responsibility, and operational efficiency across programs by guiding program operations, establishing performance expectations, and supporting effective management structures. The Assistant Director partners with the Senior Director to uphold the agency mission, promote trauma-informed practices, and sustain high-quality client outcomes through data-informed decision-making and continuous quality improvement.
Essential Duties and Responsibilities
Provides oversight of daily program operations to ensure compliance with all State, Federal, and local regulations, agency policies, and contractual requirements.
Oversee program performance and utilization metrics, documentation standards, and billing processes to optimize Medicaid reimbursement while ensuring compliance and long-term program sustainability.
Collaborates with the Senior Director and fiscal staff on budget oversight, staffing models, and program financial performance.
Convenes and supports program leadership meetings to address operational priorities, performance trends, and training needs.
Contributes to recruitment, hiring, onboarding, and retention strategies across programs in collaboration with human resources and program leadership.
Promotes consistent implementation of evidence-based, trauma-informed, and person-centered care approaches across all service lines.
Supports quality assurance and compliance activities, including preparation for audits and development of corrective action plans as needed.
Analyzes and interprets program data to identify trends, gaps, and opportunities for quality improvement and system enhancement.
Maintains and strengthens partnerships with internal departments and external stakeholders, including county Departments of Social Services, Managed Care Organizations, and regulatory entities.
Participates in agency leadership and management team meetings, contributing to cross-program collaboration and strategic planning initiatives.
Represents the agency at local, regional, and state meetings as assigned.
Assists in the development, review, and revision of policies, procedures, and workflows to align with evolving regulations and best practices.
Fosters a culture of accountability, inclusivity, and professional development across programs.
Ensure accessibility and responsiveness to program and operational needs, including consultation during crisis situations or after-hours support during administrative on-call duties as appropriate.
Maintains confidentiality of all client and employee information in accordance with agency policy and applicable regulations.
Demonstrates ethical practice, professionalism, and adherence to the organization’s Code of Conduct.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Performs other duties as assigned
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Requirements
Education:
Master’s degree required.
Credential:
NYS Licensed Practitioner of the Healing Arts preferred. Licensed Master Social Worker (LMSW); Licensed Marriage and Family Therapist (LMFT); or Licensed Mental Health Counselor (LMHC) Licensed Counselor or Licensed Social Worker, or CASAC preferred.
Experience:
A minimum of two years of experience in provision of Children’s Services required. Experience with program development, fiscal oversight, and quality assurance preferred. Relevant combination of education and experience will be considered.
Additional Qualifications
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCSL’s corporate compliance & ethics program.
Strong leadership, interpersonal, and communication skills.
Ability to multi-task and prioritize effectively.
Proficiency in Microsoft Office and Electronic Health Record systems.
Valid NYS Driver’s License and an acceptable driving record.
Continuous use of a reliable, registered, and insured vehicle.
Ability to maintain confidentiality of all consumer and employee records.
Commitment to the agency’s mission and trauma-informed, culturally responsive care.
Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet
Physical Demands/Work Environment The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCSL’s corporate compliance & ethics program.
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Location: Hornell office
Pay: $70k - $74k annual
General Description The Assistant Director provides leadership, oversight, and program development support to multiple community-based behavioral health and care management service lines, including Therapeutic Foster Care (TFC), Supportive Home and Parent Enrichment (SHAPE) Services, Children’s Health Homes of Upstate New York (CHHUNY), Managed Care (HCBS, CFTSS, CORE), and Home-Based Crisis Intervention (HBCI). This position ensures quality, compliance, fiscal responsibility, and operational efficiency across programs by guiding program operations, establishing performance expectations, and supporting effective management structures. The Assistant Director partners with the Senior Director to uphold the agency mission, promote trauma-informed practices, and sustain high-quality client outcomes through data-informed decision-making and continuous quality improvement.
Essential Duties and Responsibilities
Provides oversight of daily program operations to ensure compliance with all State, Federal, and local regulations, agency policies, and contractual requirements.
Oversee program performance and utilization metrics, documentation standards, and billing processes to optimize Medicaid reimbursement while ensuring compliance and long-term program sustainability.
Collaborates with the Senior Director and fiscal staff on budget oversight, staffing models, and program financial performance.
Convenes and supports program leadership meetings to address operational priorities, performance trends, and training needs.
Contributes to recruitment, hiring, onboarding, and retention strategies across programs in collaboration with human resources and program leadership.
Promotes consistent implementation of evidence-based, trauma-informed, and person-centered care approaches across all service lines.
Supports quality assurance and compliance activities, including preparation for audits and development of corrective action plans as needed.
Analyzes and interprets program data to identify trends, gaps, and opportunities for quality improvement and system enhancement.
Maintains and strengthens partnerships with internal departments and external stakeholders, including county Departments of Social Services, Managed Care Organizations, and regulatory entities.
Participates in agency leadership and management team meetings, contributing to cross-program collaboration and strategic planning initiatives.
Represents the agency at local, regional, and state meetings as assigned.
Assists in the development, review, and revision of policies, procedures, and workflows to align with evolving regulations and best practices.
Fosters a culture of accountability, inclusivity, and professional development across programs.
Ensure accessibility and responsiveness to program and operational needs, including consultation during crisis situations or after-hours support during administrative on-call duties as appropriate.
Maintains confidentiality of all client and employee information in accordance with agency policy and applicable regulations.
Demonstrates ethical practice, professionalism, and adherence to the organization’s Code of Conduct.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Performs other duties as assigned
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Requirements
Education:
Master’s degree required.
Credential:
NYS Licensed Practitioner of the Healing Arts preferred. Licensed Master Social Worker (LMSW); Licensed Marriage and Family Therapist (LMFT); or Licensed Mental Health Counselor (LMHC) Licensed Counselor or Licensed Social Worker, or CASAC preferred.
Experience:
A minimum of two years of experience in provision of Children’s Services required. Experience with program development, fiscal oversight, and quality assurance preferred. Relevant combination of education and experience will be considered.
Additional Qualifications
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCSL’s corporate compliance & ethics program.
Strong leadership, interpersonal, and communication skills.
Ability to multi-task and prioritize effectively.
Proficiency in Microsoft Office and Electronic Health Record systems.
Valid NYS Driver’s License and an acceptable driving record.
Continuous use of a reliable, registered, and insured vehicle.
Ability to maintain confidentiality of all consumer and employee records.
Commitment to the agency’s mission and trauma-informed, culturally responsive care.
Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet
Physical Demands/Work Environment The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCSL’s corporate compliance & ethics program.
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