Customer Service - Uber Eats Merchant Premium Support
Uber, Chicago, Illinois, United States, 60290
Overview
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams respond to tickets submitted virtually by customers and offer in-person customer support.
What You'll Do
Demonstrate empathy while solving customer concerns
Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues, which may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
Work on both phone and ticket-based cases, if relevant, and resolve escalations
May perform root cause analysis and present findings
Highlight common ticket types/issues to the Team Lead
Basic Qualifications
At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
Comfortable operating in multiple modalities (Phones, Email, Chat)
Proficiency in Google Suite Tools
Preferred Qualifications
Comfortable operating in multiple modalities
Inbound & outbound phone support experience
Critical thinking
For Chicago, IL-based roles: The base hourly rate amount for this role is USD$23.80 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
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What You'll Do
Demonstrate empathy while solving customer concerns
Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues, which may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
Work on both phone and ticket-based cases, if relevant, and resolve escalations
May perform root cause analysis and present findings
Highlight common ticket types/issues to the Team Lead
Basic Qualifications
At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
Comfortable operating in multiple modalities (Phones, Email, Chat)
Proficiency in Google Suite Tools
Preferred Qualifications
Comfortable operating in multiple modalities
Inbound & outbound phone support experience
Critical thinking
For Chicago, IL-based roles: The base hourly rate amount for this role is USD$23.80 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
#J-18808-Ljbffr