Overview
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Join the American Red Cross—where your career is a force for good. The American Red Cross is currently seeking a Regional Donor Services Executive for our North Central Division.
Note: To receive full consideration, please upload a formatted copy of your updated resume when applying to this position.
Where Your Career Is a Force for Good The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives. Works collaboratively on project teams at all levels and leads change management initiatives. Develops and implements plans and projects to support low-cost producer strategy, focusing on the efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets. Develops a strategy for the retention of sponsor accounts and donors.
Oversees the management team responsible for donor recruitment and blood collections while partnering with direct-to-donor, patient services, and fixed-site executives to achieve cost-effective collections. Demonstrates and manages highly collaborative teams focused on achieving the organization’s objectives. Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience. Interacts with executives inside and outside the Red Cross. Maintains community relations and advances the Red Cross brand.
Where your career is a force for good.
Key Responsibilities
Has overall responsibility for the development and execution of the region’s operational plan. Focuses on expanding efficient collections, reducing waste and inefficiencies, continuous improvements in quality, and improving donor and sponsor satisfaction.
Ensure the execution of effective recruitment plans and account oversight to support system and patient needs. Monitors and improves operational activities. Ensures adoption and implementation of system improvements in recruitment and drive management operations.
Oversee multiple department functional managers and/or regional functional areas to achieve annual collection goals in a cost-effective manner. Develop departmental supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations and employment decisions.
Develop, implement, and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with directives and regulatory requirements. Documentation of training and regulatory communications is accurate and timely.
Partner with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community. The Regional Executives are the “face of Red Cross” in the community.
Monitor budgets, forecasts, and operational results and take actions to achieve the low-cost producer strategy.
Maintain a mid and long-term perspective, adapt to changes in strategy, and effectively communicate the same to staff. Demonstrate effective change leadership.
Display leadership by recognizing and motivating staff to reduce turnover and increase engagement. Communicate vision and linkages to promote understanding. Establish and monitor performance objectives, develop direct reports and teams, delegate responsibility, and maintain trust and accountability.
Hold ultimate accountability for the strategy, staff, and performance of a regional Donor Services team to drive cost-effective, high-performance blood drives and annual collection goals above 130,000. Provide support and leadership to all volunteers.
What You Need to Succeed (Minimum Qualifications)
Bachelor’s degree or equivalent combination of education and experience.
Minimum of 7 years of experience in a dynamic, multi-task operational environment with budget responsibility or a profit and loss focus.
Experience working in a matrix environment with ability to collaborate across functional lines.
Healthcare or pharmaceutical manufacturing experience preferred.
Minimum of 5 years of management experience required.
Excellent verbal and written communication and presentation skills.
Ability to manage multiple priorities and work on a team.
Ability to attract, motivate, and retain staff; build effective teams and lead with managerial courage.
Ability to manage processes effectively. Strong business acumen and customer focus.
Travel: Regional travel required.
Preferred Qualifications
Master’s degree.
Blood banking experience or knowledge.
Hospital operations experience or expertise.
Combination of candidate’s education and general experience satisfies requirements as long as total years match minimums (management experience cannot be substituted).
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role routinely requires sitting, using hands, and talking or hearing. The employee may occasionally be required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift/move up to 15 pounds and occasionally up to 30 pounds. The work environment is moderate noise; the employee must be able to work in a small cubicle and sit at a computer terminal for extended periods.
Benefits Our comprehensive package includes:
Medical, Dental, Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO starting at 15 days/year, based on role and tenure
11 paid holidays (core and floating)
401(k) with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Disclaimer:
The above statements describe the general nature and level of work and are not exhaustive.
Please apply by February 13, 2026
EEO Statement:
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Notice:
Qualified applicants with arrest or conviction records will be considered in accordance with applicable state and local laws and ordinances.
Interested in volunteering? Visit redcross.org/volunteertoday to learn more.
#J-18808-Ljbffr
Join the American Red Cross—where your career is a force for good. The American Red Cross is currently seeking a Regional Donor Services Executive for our North Central Division.
Note: To receive full consideration, please upload a formatted copy of your updated resume when applying to this position.
Where Your Career Is a Force for Good The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives. Works collaboratively on project teams at all levels and leads change management initiatives. Develops and implements plans and projects to support low-cost producer strategy, focusing on the efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets. Develops a strategy for the retention of sponsor accounts and donors.
Oversees the management team responsible for donor recruitment and blood collections while partnering with direct-to-donor, patient services, and fixed-site executives to achieve cost-effective collections. Demonstrates and manages highly collaborative teams focused on achieving the organization’s objectives. Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience. Interacts with executives inside and outside the Red Cross. Maintains community relations and advances the Red Cross brand.
Where your career is a force for good.
Key Responsibilities
Has overall responsibility for the development and execution of the region’s operational plan. Focuses on expanding efficient collections, reducing waste and inefficiencies, continuous improvements in quality, and improving donor and sponsor satisfaction.
Ensure the execution of effective recruitment plans and account oversight to support system and patient needs. Monitors and improves operational activities. Ensures adoption and implementation of system improvements in recruitment and drive management operations.
Oversee multiple department functional managers and/or regional functional areas to achieve annual collection goals in a cost-effective manner. Develop departmental supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations and employment decisions.
Develop, implement, and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with directives and regulatory requirements. Documentation of training and regulatory communications is accurate and timely.
Partner with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community. The Regional Executives are the “face of Red Cross” in the community.
Monitor budgets, forecasts, and operational results and take actions to achieve the low-cost producer strategy.
Maintain a mid and long-term perspective, adapt to changes in strategy, and effectively communicate the same to staff. Demonstrate effective change leadership.
Display leadership by recognizing and motivating staff to reduce turnover and increase engagement. Communicate vision and linkages to promote understanding. Establish and monitor performance objectives, develop direct reports and teams, delegate responsibility, and maintain trust and accountability.
Hold ultimate accountability for the strategy, staff, and performance of a regional Donor Services team to drive cost-effective, high-performance blood drives and annual collection goals above 130,000. Provide support and leadership to all volunteers.
What You Need to Succeed (Minimum Qualifications)
Bachelor’s degree or equivalent combination of education and experience.
Minimum of 7 years of experience in a dynamic, multi-task operational environment with budget responsibility or a profit and loss focus.
Experience working in a matrix environment with ability to collaborate across functional lines.
Healthcare or pharmaceutical manufacturing experience preferred.
Minimum of 5 years of management experience required.
Excellent verbal and written communication and presentation skills.
Ability to manage multiple priorities and work on a team.
Ability to attract, motivate, and retain staff; build effective teams and lead with managerial courage.
Ability to manage processes effectively. Strong business acumen and customer focus.
Travel: Regional travel required.
Preferred Qualifications
Master’s degree.
Blood banking experience or knowledge.
Hospital operations experience or expertise.
Combination of candidate’s education and general experience satisfies requirements as long as total years match minimums (management experience cannot be substituted).
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role routinely requires sitting, using hands, and talking or hearing. The employee may occasionally be required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift/move up to 15 pounds and occasionally up to 30 pounds. The work environment is moderate noise; the employee must be able to work in a small cubicle and sit at a computer terminal for extended periods.
Benefits Our comprehensive package includes:
Medical, Dental, Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO starting at 15 days/year, based on role and tenure
11 paid holidays (core and floating)
401(k) with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Disclaimer:
The above statements describe the general nature and level of work and are not exhaustive.
Please apply by February 13, 2026
EEO Statement:
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Notice:
Qualified applicants with arrest or conviction records will be considered in accordance with applicable state and local laws and ordinances.
Interested in volunteering? Visit redcross.org/volunteertoday to learn more.
#J-18808-Ljbffr