We are seeking a dynamic and strategic Inside Sales Director to join our rapidly growing residential and business services company. This is a newly created role that offers a unique opportunity to build and shape our sales enablement and training function from the ground up. As a key member of our team, you will have the autonomy to make an immediate and measurable impact on our sales organization performance while working in a fast‑paced, entrepreneurial environment.
This role is ideal for a proven sales leader who thrives on creating structure from ambiguity, has a passion for developing talent, and wants to leave their mark on a growing organization.
About the Role The Inside Sales Director will be responsible for designing, implementing, and executing a comprehensive sales enablement and training strategy across our inside sales organization. You will work closely with account managers and customer service representatives (CSRs) to elevate sales capabilities, optimize processes, and drive measurable improvements in close rates and revenue generation.
Initially, this role will focus on individual contributor responsibilities, as you build out a dedicated sales team as the function matures and scales.
Key Responsibilities Sales Enablement and Training
Design and implement comprehensive onboarding programs for new hires across Account Manager and CSR roles
Develop and deliver ongoing sales training programs focused on consultative selling, objection handling, and closing techniques
Create sales playbooks, training materials, and enablement content tailored to B2C residential and business services tailored to phone and email interaction
Conduct regular skills assessments to identify gaps and customize training intervention
Lead certification programs to ensure consistent sales execution across the team
Provide one‑on‑one coaching and ride‑alongs (call shadowing) to reinforce learning and drive behavior change
Sales Methodology & Process Optimization
Introduce and implement proven sales methodologies that align with our B2C sales model
Analyze current sales processes and identify opportunities for improvement to increase conversion rates
Standardize best practices across the EDP organization to drive consistency and scalability
Develop and refine sales scripts, talk tracks, and messaging frameworks
Create a feedback loop between sales execution and process refinement
CRM Implementation & Adoption
Lead the implementation and optimization of Microsoft Dynamics CRM across the EDP team
Drive user adoption through hands‑on training and change management
Establish CRM standards, workflows, and reporting dashboards to improve visibility and accountability
Ensure data integrity and proper utilization of CRM features to support the sales process
Partner with sales and leadership to continuously enhance system functionality
Sales Team Build Out
Lead go‑to‑market transformation from Account Managers and Customer Service Representatives to a best‑in‑class, decentralized inside sales organization
Hire & train Inside Sales Reps in local operating markets across the country
Ensure consistent process, training, tools and metrics across the organization, while tailoring smaller details to the local markets.
Create a high‑performing sales culture focused on meeting sales targets and signing customers to long‑term service relationships with EDP.
Performance Management & Analytics
Establish key performance indicators (KPIs) to measure sales effectiveness and enablement program impact
Monitor sales metrics, pipeline health, and conversion rates to identify trends and opportunities
Provide regular reporting to leadership on training effectiveness and sales performance improvements
Use data‑driven insights to iterate and improve enablement programs
Develop performance improvement plans for underperforming team members
Cross Functional Collaboration
Partner with the VP of Commercial Strategy to align enablement initiatives with broader business objectives
Collaborate with marketing to ensure sales and marketing alignment on messaging and lead generation
Work with Regional Vice Presidents and General Managers to identify opportunities in their respective markets and support sales growth in their markets.
Work with operations to stay current on service offerings and competitive positioning
Act as the voice of the sales team, providing feedback to leadership on market conditions and customer insights
Qualifications Required Experience & Skills
7+ years of experience managing and leading inside sales teams, preferably in B2C environments
Proven track record in sales enablement, sales training, or sales operations roles
Demonstrated success in building sales training programs from scratch or transforming underperforming teams
Strong understanding of B2C sales cycles, consumer behavior, and consultative selling techniques
Experience implementing and driving adoption of CRM systems (Microsoft Dynamics experience strongly preferred)
Expertise in sales methodologies and frameworks
Exceptional presentation, facilitation, and coaching skills with the ability to inspire and motivate teams
Strong analytical skills with the ability to translate data into actionable insights
Experience in residential services, home services, field services, or related industries is a plus
Personal Attributes
Entrepreneurial mindset with comfort building in ambiguous, fast‑paced environments
Self‑starter who takes ownership and drives initiatives independently
Strategic thinker with strong execution capabilities
Collaborative leader who can influence without direct authority
Results‑oriented with a track record of meeting or exceeding goals
Adaptable and resilient in the face of change
Passion for developing people and celebrating team wins
Excellent communication skills with the ability to engage audiences at all levels
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre‑tax premium deductions to lower your taxable income, thereby reducing your income taxes.
Medical Insurance – multiple options to choose from
Voluntary Vision Insurance
Health Savings Account
Flexible Spending Account
Confidential Employee Assistance Program (EAP)
Voluntary Supplemental Life and AD&D Insurance
Voluntary Short‑Term Disability
401(K) with Company Match
Tuition Reimbursement
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:
Paid Holidays & Time Off
$50,000 Basic Life/AD&D benefit
Long Term Disability
Salary – $150,000–$170,000 annual w/bonus
Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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This role is ideal for a proven sales leader who thrives on creating structure from ambiguity, has a passion for developing talent, and wants to leave their mark on a growing organization.
About the Role The Inside Sales Director will be responsible for designing, implementing, and executing a comprehensive sales enablement and training strategy across our inside sales organization. You will work closely with account managers and customer service representatives (CSRs) to elevate sales capabilities, optimize processes, and drive measurable improvements in close rates and revenue generation.
Initially, this role will focus on individual contributor responsibilities, as you build out a dedicated sales team as the function matures and scales.
Key Responsibilities Sales Enablement and Training
Design and implement comprehensive onboarding programs for new hires across Account Manager and CSR roles
Develop and deliver ongoing sales training programs focused on consultative selling, objection handling, and closing techniques
Create sales playbooks, training materials, and enablement content tailored to B2C residential and business services tailored to phone and email interaction
Conduct regular skills assessments to identify gaps and customize training intervention
Lead certification programs to ensure consistent sales execution across the team
Provide one‑on‑one coaching and ride‑alongs (call shadowing) to reinforce learning and drive behavior change
Sales Methodology & Process Optimization
Introduce and implement proven sales methodologies that align with our B2C sales model
Analyze current sales processes and identify opportunities for improvement to increase conversion rates
Standardize best practices across the EDP organization to drive consistency and scalability
Develop and refine sales scripts, talk tracks, and messaging frameworks
Create a feedback loop between sales execution and process refinement
CRM Implementation & Adoption
Lead the implementation and optimization of Microsoft Dynamics CRM across the EDP team
Drive user adoption through hands‑on training and change management
Establish CRM standards, workflows, and reporting dashboards to improve visibility and accountability
Ensure data integrity and proper utilization of CRM features to support the sales process
Partner with sales and leadership to continuously enhance system functionality
Sales Team Build Out
Lead go‑to‑market transformation from Account Managers and Customer Service Representatives to a best‑in‑class, decentralized inside sales organization
Hire & train Inside Sales Reps in local operating markets across the country
Ensure consistent process, training, tools and metrics across the organization, while tailoring smaller details to the local markets.
Create a high‑performing sales culture focused on meeting sales targets and signing customers to long‑term service relationships with EDP.
Performance Management & Analytics
Establish key performance indicators (KPIs) to measure sales effectiveness and enablement program impact
Monitor sales metrics, pipeline health, and conversion rates to identify trends and opportunities
Provide regular reporting to leadership on training effectiveness and sales performance improvements
Use data‑driven insights to iterate and improve enablement programs
Develop performance improvement plans for underperforming team members
Cross Functional Collaboration
Partner with the VP of Commercial Strategy to align enablement initiatives with broader business objectives
Collaborate with marketing to ensure sales and marketing alignment on messaging and lead generation
Work with Regional Vice Presidents and General Managers to identify opportunities in their respective markets and support sales growth in their markets.
Work with operations to stay current on service offerings and competitive positioning
Act as the voice of the sales team, providing feedback to leadership on market conditions and customer insights
Qualifications Required Experience & Skills
7+ years of experience managing and leading inside sales teams, preferably in B2C environments
Proven track record in sales enablement, sales training, or sales operations roles
Demonstrated success in building sales training programs from scratch or transforming underperforming teams
Strong understanding of B2C sales cycles, consumer behavior, and consultative selling techniques
Experience implementing and driving adoption of CRM systems (Microsoft Dynamics experience strongly preferred)
Expertise in sales methodologies and frameworks
Exceptional presentation, facilitation, and coaching skills with the ability to inspire and motivate teams
Strong analytical skills with the ability to translate data into actionable insights
Experience in residential services, home services, field services, or related industries is a plus
Personal Attributes
Entrepreneurial mindset with comfort building in ambiguous, fast‑paced environments
Self‑starter who takes ownership and drives initiatives independently
Strategic thinker with strong execution capabilities
Collaborative leader who can influence without direct authority
Results‑oriented with a track record of meeting or exceeding goals
Adaptable and resilient in the face of change
Passion for developing people and celebrating team wins
Excellent communication skills with the ability to engage audiences at all levels
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre‑tax premium deductions to lower your taxable income, thereby reducing your income taxes.
Medical Insurance – multiple options to choose from
Voluntary Vision Insurance
Health Savings Account
Flexible Spending Account
Confidential Employee Assistance Program (EAP)
Voluntary Supplemental Life and AD&D Insurance
Voluntary Short‑Term Disability
401(K) with Company Match
Tuition Reimbursement
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:
Paid Holidays & Time Off
$50,000 Basic Life/AD&D benefit
Long Term Disability
Salary – $150,000–$170,000 annual w/bonus
Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr