Team Lead, Personal Injury Protection (PIP) New Remote · Atlanta, Georgia, Unite
Reserv, Inc., Atlanta, Georgia, United States, 30383
Team Lead, Personal Injury Protection (PIP)
Description
About Reserv
Reserv is an insurtech creating and incubating cutting‑edge AI and automation to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Personal Injury Protection Team Lead at Reserv, you will be a team leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the personal injury protection auto‑claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client.
Who you are
Highly motivated and growth‑oriented, impactful and influential
Claims professional – knowledgeable and track record of success in personal injury protection and medical payment claims adjudication
Strong leader – formal management experience or proven track record of peer and project leadership, motivating, supporting, and teaching a team to help them excel in their roles
Tech‑oriented – excited by building a tech‑driven claims organization while delivering excellent service and proven results leveraging technology and analytics
Passionate – cares about their team, the customer, and their experience
Empathetic leader – exercises empathy and patience toward everyone you interact with
Sense of urgency – at all times, without working all hours
Creative – challenges existing assumptions and finds ways of leveraging technology and the talents of the team to address problems
Curious – wants to know the whole story so you can make the right decisions early and be decisive when it counts
Problem solver – deep dive into details while staying focused on the big picture
Anti‑status‑quo – not just wish things were done differently; acts on it
Communicative – comfortable and understands importance of phone communications throughout the claims process
Sense of humor – claims are hard enough as it is
What we need We need you to do all the things typical to the role:
Flexibility – switch from claims handling to coaching and feedback
Agility – agile mindset and ability to pivot from focus to focus in a moment’s notice
Consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Job Duties
Serve as backup/leader when the Manager is out of office
Responsible for direct reports
Responsible for onboarding tasks, access, and new hire cultural immersion
Increased reserve and payment authority with ability to assist with moderate reviews
Identify topics and trends to discuss in team huddles and elevated claims experience workshops; lead or co‑lead by Team Leads, Managers, and other Reserv employees
Customer obsession champion – active advocate who helps leadership cultivate a customer‑centric mindset
Requirements
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
3+ years of leadership experience with a preference for managing in a remote environment
5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience
Experience with commercial personal injury protection and medical payment claims is needed
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Willing to obtain all licenses within 60 days, including completing state required testing
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy
Generous family leave policy
Work from anywhere to facilitate work‑life balance
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want
Equal Employment Opportunity At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!
As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Personal Injury Protection Team Lead at Reserv, you will be a team leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the personal injury protection auto‑claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client.
Who you are
Highly motivated and growth‑oriented, impactful and influential
Claims professional – knowledgeable and track record of success in personal injury protection and medical payment claims adjudication
Strong leader – formal management experience or proven track record of peer and project leadership, motivating, supporting, and teaching a team to help them excel in their roles
Tech‑oriented – excited by building a tech‑driven claims organization while delivering excellent service and proven results leveraging technology and analytics
Passionate – cares about their team, the customer, and their experience
Empathetic leader – exercises empathy and patience toward everyone you interact with
Sense of urgency – at all times, without working all hours
Creative – challenges existing assumptions and finds ways of leveraging technology and the talents of the team to address problems
Curious – wants to know the whole story so you can make the right decisions early and be decisive when it counts
Problem solver – deep dive into details while staying focused on the big picture
Anti‑status‑quo – not just wish things were done differently; acts on it
Communicative – comfortable and understands importance of phone communications throughout the claims process
Sense of humor – claims are hard enough as it is
What we need We need you to do all the things typical to the role:
Flexibility – switch from claims handling to coaching and feedback
Agility – agile mindset and ability to pivot from focus to focus in a moment’s notice
Consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Job Duties
Serve as backup/leader when the Manager is out of office
Responsible for direct reports
Responsible for onboarding tasks, access, and new hire cultural immersion
Increased reserve and payment authority with ability to assist with moderate reviews
Identify topics and trends to discuss in team huddles and elevated claims experience workshops; lead or co‑lead by Team Leads, Managers, and other Reserv employees
Customer obsession champion – active advocate who helps leadership cultivate a customer‑centric mindset
Requirements
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
3+ years of leadership experience with a preference for managing in a remote environment
5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience
Experience with commercial personal injury protection and medical payment claims is needed
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Willing to obtain all licenses within 60 days, including completing state required testing
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy
Generous family leave policy
Work from anywhere to facilitate work‑life balance
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want
Equal Employment Opportunity At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!
As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr