Technical Product Specialist (TPS) - Global Ads Performance/Measurement
TikTok, San Jose, California, United States, 95199
Responsibilities
About our Team: As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in the US, Singapore, China, Israel, London, and we're expanding to more hubs.
TikTok seeks a Technical Product Specialist to provide both pre and post-sales implementation and advertising support to TikTok's top advertisers.
Candidate needs to balance customer service with technical know-how and specialize in Performance and Measurement monetization product pillars using their expertise to assist businesses with product issues.
Sitting within the Monetization Product Operations team, the role involves close collaboration with in-market sales and product teams within a high-growth environment.
An ability to self-motivate, prioritize and influence partners are key skills.
Candidates must have experience working with digital advertising, web and app signals as well as hands-on experience implementing technology.
Qualifications
A Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience
Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers
Analytical experience solving problems using data and providing actionable product insights
Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)
2+ years of experience in Ad tech/digital technology fields
Experience driving technical implementation with advertising/software products working directly with clients technical teams.
Track record of successful collaboration with cross-functional teams including Engineering, Product Marketing Managers, Product Managers and Sales.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
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TikTok seeks a Technical Product Specialist to provide both pre and post-sales implementation and advertising support to TikTok's top advertisers.
Candidate needs to balance customer service with technical know-how and specialize in Performance and Measurement monetization product pillars using their expertise to assist businesses with product issues.
Sitting within the Monetization Product Operations team, the role involves close collaboration with in-market sales and product teams within a high-growth environment.
An ability to self-motivate, prioritize and influence partners are key skills.
Candidates must have experience working with digital advertising, web and app signals as well as hands-on experience implementing technology.
Qualifications
A Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience
Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers
Analytical experience solving problems using data and providing actionable product insights
Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)
2+ years of experience in Ad tech/digital technology fields
Experience driving technical implementation with advertising/software products working directly with clients technical teams.
Track record of successful collaboration with cross-functional teams including Engineering, Product Marketing Managers, Product Managers and Sales.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
#J-18808-Ljbffr