WHAT DOES A DIRECTOR OF INFORMATION TECHNOLOGY DO?
Updated: Mai 29, 2025 - The Director of (IT) Information Technology identifies opportunities for IT service improvement, collaborating with staff to enhance operations. Manages the IT team, overseeing day-to-day activities, performance, and professional development, while monitoring ongoing projects to ensure timely and accurate completion. Leads strategic planning and governance, ensuring effective cross-functional collaboration and adherence to best practices in information management and training.
A Review of Professional Skills and Functions for Director of Information Technology
2. Director of IT Details
Employee Communication: Ensure continuing communication with employees on the status of requests. System Support: Support Mac, Windows, and Linux workstations and servers. Authentication Management: Ensure departmental roles are passed through SAML2 authentication to all eligible platforms. Process Automation: Automate hooks between HRM and Jump Cloud for consistency. Network Maintenance: Maintain the Ethernet/Wi-Fi Network. Software Management: Implement zero-touch methods for adding new software or managing software upgrades. SLA Compliance: Meet SLAs related to initial response time and resolution. Knowledge Base Maintenance: Maintain an internal knowledge base to enable employees to solve problems where possible. Issue Reporting: Communicate to Management any issue(s) that would impede the accurate and timely review of accounts. Issue Resolution: Work with Management to ensure these issues are resolved. Hardware Inventory: Maintain a real-time inventory of all company-owned hardware. Email System Management: Maintain email systems (Office365) and adhere strictly to all security policies. Audit Logging: Ensure critical actions are logged and that logs are retrievable for audit purposes. System Security: Ensure no virus or malware can affect the company systems. 3. Director of Information Technology Responsibilities
Team Management: Manages the JCC Salesforce Data Analyst and IT Help Desk Coordinator by overseeing day-to-day, providing training, communicating job expectations, and completing regular performance appraisals. Budget Management: Develops, executes, and maintains annual JCC and Shared IT budgets to ensure cost-effectiveness. Data Security: Oversees the safety and security of data, systems, backups, etc., in collaboration with the Network Service Provider. Cybersecurity Leadership: Sets the tone and educates JCC and campus agency staff on sound and prudent cybersecurity practices. Salesforce Administration: Provides strategic leadership over the JCC Salesforce database platform, including CRM, program setup, and fundraising. Technology Collaboration: Collaborates with marketing, programming staff, and leadership to select and develop technologies to enhance programming and events. A/V Systems Oversight: Provides oversight of all campus A/V systems. Collaboration with Finance: Collaborates with the Finance Department to ensure efficiency and security in accounting systems, credit card processing, and PCI compliance for all Campus agencies. Inventory Management: Manages the inventory and purchasing of hardware and software products for all campus agencies. Asset Deployment: Ensures that campus IT assets and related hardware are deployed and maintained responsibly. Purchasing Strategy: Helps each agency develop purchasing strategies with senior management. IT Solution Design: Designs, develops, recommends, and implements IT solutions, strategies, policies, procedures, and training. Trend Evaluation: Identifies problems, evaluates trends, and anticipates requirements. Quality Assurance: Maintains quality service by establishing and enforcing standards for all campus agencies. Project Management: Actively drives and supports IT solutions and related projects by developing and adjusting project plans, driving assignment and plan execution, and providing reporting updates on project status. 4. Director of Information Technology Accountabilities
IT Strategy Development: Collaborate with leadership to develop, support, and align Information Technology strategy and plan (roadmap). Technology Leadership: Serve as technology Thought Leader, responsible for proposing, planning, overseeing, and tracking technology projects. Vision and Direction: Provide leadership, vision, and direction for IT efforts. Solution Recommendation: Determine IT needs, propose strategic solutions, and recommend new systems and software. Stakeholder Collaboration: Collaborate with stakeholders to define business needs, system requirements, and timelines. Operational Management: Accountable for continuous operation and maintenance of IT systems and associated site infrastructure. Cloud Integration: Oversee the integration and maintenance of cloud infrastructure for scientific computing. Vendor Management: Oversee vendor-managed services and balance outsourcing and internalizing functions. Vendor Management: Build strategic partnerships with key technology vendors and service providers to implement and support systems. Technology Trend Analysis: Identify key technology trends and how new technologies might be leveraged to provide better solutions. Project Management: Manage large-scale IT initiative projects and consult on IT involvement in other department projects. Budget Management: Create, monitor, and continually learn the department budget & spending strategies. Help Desk Operations: Oversee store-level help desk and remote support operations of store technologies. Support Evaluation: Continually evaluate SLAs & effectiveness of support center operations. Field Support Management: Oversee technical field support staff and inventory asset management and purchasing strategies. Vendor Contract Negotiation: Negotiate and manage vendor contracts such as hosted services, consulting services, and software maintenance agreements. Staff Management: Hire, manage, and develop IS staff and managers. 5. Director of Information Technology Functions
IT Strategy Alignment: Partners with senior leaders and other stakeholders to identify, analyze, and execute strategies to leverage IT/IM practices that improve operational effectiveness and tenant experience. Systems Planning: Designs and implements IT/IM strategies and systems plans that align with OCH’s strategic objectives. Leadership and Direction: Provides leadership, planning, and direction to a team of IT/IM specialists and oversees the delivery of IT/IM solutions. System Modernization: Leads the modernization and continuous enhancement of OCH systems to deliver services and support operations. Infrastructure and Security Oversight: Provides oversight in IT infrastructure, security, and application architecture to meet business requirements. Service Model Management: Ensures the IT/IM service model maximizes service level results and mitigates risk to OCH. Policy Development: Establishes policies, procedures, and standards in collaboration with the Strategy & Governance team and stakeholders. Compliance Management: Oversees compliance with IT change control processes and quality assurance activities. Stakeholder Collaboration: Works with internal and external stakeholders on the identification and prioritization of IT/IM requests. Risk Management: Ensures that information and technology security risks are identified, assessed, and mitigated with appropriate controls and security measures. Business Continuity: Ensures emergency planning and preparation of IT/IM systems for business recovery and continuity. Data Access and Analytics: Ensures effective access to tools and analytics that leverage IT resources to support decision-making. Change Management: Adapts and leads the IT/IM team's response to organizational and technological change. Technology Trend Monitoring: Continuously monitors the external environment for technology solutions and trends to drive improvement. Industry Engagement: Participates in IT/IM, business intelligence, and IT security sector groups to stay current on developments. Knowledge Sharing: Shares and leverages knowledge internally to improve practices and solutions. 6. Director of Information Technology Job Description
CIO Office Management: Administrative and operational execution of the office of the CIO. Portfolio Management: Checking in on the execution across the Next Gen portfolio. Commitment Delivery: Supporting delivery of commitments internal and external. Financial Management: Driving financial management and execution (monitoring). Strategic Initiative Execution: Drives the execution of strategic initiatives and tasks initiated by the CIO. Meeting Coordination: Establishes agenda for Next Gen leadership team meetings, business reviews, and key sector meetings. Quarterly Review Leadership: Leads and manages Quarterly Sector Reviews with sector ELT. Report Preparation: Prepares a monthly/quarterly management report and coordinates the development, review, and monthly reporting of Sector Operating Objectives (SOOs) and non-financial metrics. Speech Development: Develops and coordinates the review of all talking points and speeches for internal and external appearances. Communication & Collaboration: Serves as a communication and collaboration focal point representing Next Gen for sector functions. Change Management: Supports organizational change projects and initiatives to help achieve business objectives. Project Advancement: Takes initiative in advancing individual projects aligned to Enterprise Services and business goals. Adaptability: Navigate ambiguous situations and adapts to shifting priorities. Meeting Support: Support the CIO in major meetings and events, reviewing the agenda and pre/post-interactions to ensure successful outcomes. Urgency Management: Acts with a sense of urgency and anticipates and manages materials, data, and presentation needs for meetings and events. Relationship Building: Supports the CIO in cultivating relationships with strategic partners and stakeholders. Strategy Execution: Responsible for strategy integration and execution of Next Gen Technology technical operations. Resource Planning: Estimates and plans resources to meet current and future organizational needs. 7. Director of Information Technology Overview
Staff Management: Provides leadership and overall management of staff, including assigning, monitoring, evaluating work, setting priorities, and coaching. Human Resources Management: Identifies, plans for, and manages human resources needs, including hiring, termination, and discipline. Incident Management: Ensures timely investigation, response, and documentation of all workplace incidents. Alignment with Values: Ensures work aligns with OCH values, interests, plans, and objectives. Compliance Management: Ensures work complies with health, safety, privacy legislation, policies, and procedures. Operational Oversight: Oversees the effective and efficient operation of areas of responsibility, monitoring service level targets and driving improvement. Financial Management: Manages financial resources and provides leadership and planning to staff. Strategic Advice: Provides strategic advice, consultation, and guidance to executive management and OCH staff. Budget Management: Prepares budgets, monitors expenditures, ensures timely validation and approval of expenses, and controls costs. Board Support: Supports the activities of the Board of Directors and Committees, including preparation and delivery of reports and presentations. Client Relationship Building: Provides leadership in building and promoting relationships with clients and delivering service consistently with a business partnership philosophy. Collaboration and Results: Builds collaborative, results-oriented relationships, acting as a professional representative of OCH. People Process Management: Drives common people processes across Next Gen homerooms. Resource Management: Ensures execution of common resource management functions, including staffing fulfillment and redeployment. HR Collaboration: Interfaces with Human Resources and Talent Acquisition on human capital strategies, including staffing, retention, and development. ... #J-18808-Ljbffr
2. Director of IT Details
Employee Communication: Ensure continuing communication with employees on the status of requests. System Support: Support Mac, Windows, and Linux workstations and servers. Authentication Management: Ensure departmental roles are passed through SAML2 authentication to all eligible platforms. Process Automation: Automate hooks between HRM and Jump Cloud for consistency. Network Maintenance: Maintain the Ethernet/Wi-Fi Network. Software Management: Implement zero-touch methods for adding new software or managing software upgrades. SLA Compliance: Meet SLAs related to initial response time and resolution. Knowledge Base Maintenance: Maintain an internal knowledge base to enable employees to solve problems where possible. Issue Reporting: Communicate to Management any issue(s) that would impede the accurate and timely review of accounts. Issue Resolution: Work with Management to ensure these issues are resolved. Hardware Inventory: Maintain a real-time inventory of all company-owned hardware. Email System Management: Maintain email systems (Office365) and adhere strictly to all security policies. Audit Logging: Ensure critical actions are logged and that logs are retrievable for audit purposes. System Security: Ensure no virus or malware can affect the company systems. 3. Director of Information Technology Responsibilities
Team Management: Manages the JCC Salesforce Data Analyst and IT Help Desk Coordinator by overseeing day-to-day, providing training, communicating job expectations, and completing regular performance appraisals. Budget Management: Develops, executes, and maintains annual JCC and Shared IT budgets to ensure cost-effectiveness. Data Security: Oversees the safety and security of data, systems, backups, etc., in collaboration with the Network Service Provider. Cybersecurity Leadership: Sets the tone and educates JCC and campus agency staff on sound and prudent cybersecurity practices. Salesforce Administration: Provides strategic leadership over the JCC Salesforce database platform, including CRM, program setup, and fundraising. Technology Collaboration: Collaborates with marketing, programming staff, and leadership to select and develop technologies to enhance programming and events. A/V Systems Oversight: Provides oversight of all campus A/V systems. Collaboration with Finance: Collaborates with the Finance Department to ensure efficiency and security in accounting systems, credit card processing, and PCI compliance for all Campus agencies. Inventory Management: Manages the inventory and purchasing of hardware and software products for all campus agencies. Asset Deployment: Ensures that campus IT assets and related hardware are deployed and maintained responsibly. Purchasing Strategy: Helps each agency develop purchasing strategies with senior management. IT Solution Design: Designs, develops, recommends, and implements IT solutions, strategies, policies, procedures, and training. Trend Evaluation: Identifies problems, evaluates trends, and anticipates requirements. Quality Assurance: Maintains quality service by establishing and enforcing standards for all campus agencies. Project Management: Actively drives and supports IT solutions and related projects by developing and adjusting project plans, driving assignment and plan execution, and providing reporting updates on project status. 4. Director of Information Technology Accountabilities
IT Strategy Development: Collaborate with leadership to develop, support, and align Information Technology strategy and plan (roadmap). Technology Leadership: Serve as technology Thought Leader, responsible for proposing, planning, overseeing, and tracking technology projects. Vision and Direction: Provide leadership, vision, and direction for IT efforts. Solution Recommendation: Determine IT needs, propose strategic solutions, and recommend new systems and software. Stakeholder Collaboration: Collaborate with stakeholders to define business needs, system requirements, and timelines. Operational Management: Accountable for continuous operation and maintenance of IT systems and associated site infrastructure. Cloud Integration: Oversee the integration and maintenance of cloud infrastructure for scientific computing. Vendor Management: Oversee vendor-managed services and balance outsourcing and internalizing functions. Vendor Management: Build strategic partnerships with key technology vendors and service providers to implement and support systems. Technology Trend Analysis: Identify key technology trends and how new technologies might be leveraged to provide better solutions. Project Management: Manage large-scale IT initiative projects and consult on IT involvement in other department projects. Budget Management: Create, monitor, and continually learn the department budget & spending strategies. Help Desk Operations: Oversee store-level help desk and remote support operations of store technologies. Support Evaluation: Continually evaluate SLAs & effectiveness of support center operations. Field Support Management: Oversee technical field support staff and inventory asset management and purchasing strategies. Vendor Contract Negotiation: Negotiate and manage vendor contracts such as hosted services, consulting services, and software maintenance agreements. Staff Management: Hire, manage, and develop IS staff and managers. 5. Director of Information Technology Functions
IT Strategy Alignment: Partners with senior leaders and other stakeholders to identify, analyze, and execute strategies to leverage IT/IM practices that improve operational effectiveness and tenant experience. Systems Planning: Designs and implements IT/IM strategies and systems plans that align with OCH’s strategic objectives. Leadership and Direction: Provides leadership, planning, and direction to a team of IT/IM specialists and oversees the delivery of IT/IM solutions. System Modernization: Leads the modernization and continuous enhancement of OCH systems to deliver services and support operations. Infrastructure and Security Oversight: Provides oversight in IT infrastructure, security, and application architecture to meet business requirements. Service Model Management: Ensures the IT/IM service model maximizes service level results and mitigates risk to OCH. Policy Development: Establishes policies, procedures, and standards in collaboration with the Strategy & Governance team and stakeholders. Compliance Management: Oversees compliance with IT change control processes and quality assurance activities. Stakeholder Collaboration: Works with internal and external stakeholders on the identification and prioritization of IT/IM requests. Risk Management: Ensures that information and technology security risks are identified, assessed, and mitigated with appropriate controls and security measures. Business Continuity: Ensures emergency planning and preparation of IT/IM systems for business recovery and continuity. Data Access and Analytics: Ensures effective access to tools and analytics that leverage IT resources to support decision-making. Change Management: Adapts and leads the IT/IM team's response to organizational and technological change. Technology Trend Monitoring: Continuously monitors the external environment for technology solutions and trends to drive improvement. Industry Engagement: Participates in IT/IM, business intelligence, and IT security sector groups to stay current on developments. Knowledge Sharing: Shares and leverages knowledge internally to improve practices and solutions. 6. Director of Information Technology Job Description
CIO Office Management: Administrative and operational execution of the office of the CIO. Portfolio Management: Checking in on the execution across the Next Gen portfolio. Commitment Delivery: Supporting delivery of commitments internal and external. Financial Management: Driving financial management and execution (monitoring). Strategic Initiative Execution: Drives the execution of strategic initiatives and tasks initiated by the CIO. Meeting Coordination: Establishes agenda for Next Gen leadership team meetings, business reviews, and key sector meetings. Quarterly Review Leadership: Leads and manages Quarterly Sector Reviews with sector ELT. Report Preparation: Prepares a monthly/quarterly management report and coordinates the development, review, and monthly reporting of Sector Operating Objectives (SOOs) and non-financial metrics. Speech Development: Develops and coordinates the review of all talking points and speeches for internal and external appearances. Communication & Collaboration: Serves as a communication and collaboration focal point representing Next Gen for sector functions. Change Management: Supports organizational change projects and initiatives to help achieve business objectives. Project Advancement: Takes initiative in advancing individual projects aligned to Enterprise Services and business goals. Adaptability: Navigate ambiguous situations and adapts to shifting priorities. Meeting Support: Support the CIO in major meetings and events, reviewing the agenda and pre/post-interactions to ensure successful outcomes. Urgency Management: Acts with a sense of urgency and anticipates and manages materials, data, and presentation needs for meetings and events. Relationship Building: Supports the CIO in cultivating relationships with strategic partners and stakeholders. Strategy Execution: Responsible for strategy integration and execution of Next Gen Technology technical operations. Resource Planning: Estimates and plans resources to meet current and future organizational needs. 7. Director of Information Technology Overview
Staff Management: Provides leadership and overall management of staff, including assigning, monitoring, evaluating work, setting priorities, and coaching. Human Resources Management: Identifies, plans for, and manages human resources needs, including hiring, termination, and discipline. Incident Management: Ensures timely investigation, response, and documentation of all workplace incidents. Alignment with Values: Ensures work aligns with OCH values, interests, plans, and objectives. Compliance Management: Ensures work complies with health, safety, privacy legislation, policies, and procedures. Operational Oversight: Oversees the effective and efficient operation of areas of responsibility, monitoring service level targets and driving improvement. Financial Management: Manages financial resources and provides leadership and planning to staff. Strategic Advice: Provides strategic advice, consultation, and guidance to executive management and OCH staff. Budget Management: Prepares budgets, monitors expenditures, ensures timely validation and approval of expenses, and controls costs. Board Support: Supports the activities of the Board of Directors and Committees, including preparation and delivery of reports and presentations. Client Relationship Building: Provides leadership in building and promoting relationships with clients and delivering service consistently with a business partnership philosophy. Collaboration and Results: Builds collaborative, results-oriented relationships, acting as a professional representative of OCH. People Process Management: Drives common people processes across Next Gen homerooms. Resource Management: Ensures execution of common resource management functions, including staffing fulfillment and redeployment. HR Collaboration: Interfaces with Human Resources and Talent Acquisition on human capital strategies, including staffing, retention, and development. ... #J-18808-Ljbffr