Director of Patient Business Services
UCLA Outpatient Clinics, Los Angeles, California, United States, 90079
Overview
Take on a senior leadership role within a world-class academic health system and help shape the future of hospital billing and revenue operations. As the Director of Patient Business Services, you will lead systemwide billing, collections, and accounts receivable functions that support accurate reimbursement, regulatory compliance, and strong financial performance. This role partners closely with executive leadership and cross-functional teams to drive operational excellence, adopt technology and automation, and strengthen revenue cycle integrity across UCLA Health.
In this role, you will:
Lead and direct hospital billing, collections, payment posting, extended business office, and account resolution functions across the enterprise
Develop and implement revenue cycle strategies, policies, performance standards, and staffing models to improve cash collections, reduce AR days, and lower cost to collect
Drive large-scale initiatives focused on automation, technology adoption, workflow optimization, and process redesign
Oversee daily operations to ensure timely, accurate, and compliant claim submission and reimbursement across all payer types
Establish dashboards, analytics, and reporting to monitor performance trends and inform executive leadership
Ensure compliance with federal and state regulations, including CMS, HIPAA, and payer-specific billing requirements
Partner with compliance, audit, and revenue integrity teams to implement internal controls and corrective action plans
Recruit, develop, and mentor managers, supervisors, analysts, and staff while fostering a culture of accountability, inclusion, and continuous improvement
Collaborate with clinical, finance, IT, coding, managed care, and business office leaders to resolve operational issues and advance organizational revenue goals
Salary Range
$144,400 – $341,800 annually
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In this role, you will:
Lead and direct hospital billing, collections, payment posting, extended business office, and account resolution functions across the enterprise
Develop and implement revenue cycle strategies, policies, performance standards, and staffing models to improve cash collections, reduce AR days, and lower cost to collect
Drive large-scale initiatives focused on automation, technology adoption, workflow optimization, and process redesign
Oversee daily operations to ensure timely, accurate, and compliant claim submission and reimbursement across all payer types
Establish dashboards, analytics, and reporting to monitor performance trends and inform executive leadership
Ensure compliance with federal and state regulations, including CMS, HIPAA, and payer-specific billing requirements
Partner with compliance, audit, and revenue integrity teams to implement internal controls and corrective action plans
Recruit, develop, and mentor managers, supervisors, analysts, and staff while fostering a culture of accountability, inclusion, and continuous improvement
Collaborate with clinical, finance, IT, coding, managed care, and business office leaders to resolve operational issues and advance organizational revenue goals
Salary Range
$144,400 – $341,800 annually
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