Company Description
AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.
Job Description As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
Enter high volumes of data into the various systems timely and accurately for billing purposes
Adjust and handle billing discrepancies and rejections timely and accurately
Validate, verify, and compare contract agreements as needed
Provide excellent customer service and provide customers with a positive experience
Support the team in securing timely payments from customers
Act as a resource for other functions within AWP
Answer phones and respond to inquiries using a professional and courteous demeanor
Provide general office support and peer training as requested
Comply with all AWP policies, procedures, and safety requirements
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required
3-5 years AR/Billing experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem‑solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with Microsoft Great Plains and Salesforce software preferred
Employee must be able to successfully handle the physical demands of this position, which include the following:
Hours of operation are M-F, 8 a.m.- 5 p.m.
40-hour work week Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand, walk, or reach with hands and arms
Additional Information
A high-achieving, gregarious, and well-respected team
Benefits- 1st of the month following hire \ All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
The company paid 50k in basic life insurance
Company paid LTD
Health Savings and Flex Spending Accounts Available
401(k)
Paid Time Off & Paid Holidays
AWP named one of America’s Greatest Workplaces 2023 for Diversity
AWPSafety is anEqual Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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Job Description As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
Enter high volumes of data into the various systems timely and accurately for billing purposes
Adjust and handle billing discrepancies and rejections timely and accurately
Validate, verify, and compare contract agreements as needed
Provide excellent customer service and provide customers with a positive experience
Support the team in securing timely payments from customers
Act as a resource for other functions within AWP
Answer phones and respond to inquiries using a professional and courteous demeanor
Provide general office support and peer training as requested
Comply with all AWP policies, procedures, and safety requirements
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required
3-5 years AR/Billing experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem‑solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with Microsoft Great Plains and Salesforce software preferred
Employee must be able to successfully handle the physical demands of this position, which include the following:
Hours of operation are M-F, 8 a.m.- 5 p.m.
40-hour work week Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand, walk, or reach with hands and arms
Additional Information
A high-achieving, gregarious, and well-respected team
Benefits- 1st of the month following hire \ All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
The company paid 50k in basic life insurance
Company paid LTD
Health Savings and Flex Spending Accounts Available
401(k)
Paid Time Off & Paid Holidays
AWP named one of America’s Greatest Workplaces 2023 for Diversity
AWPSafety is anEqual Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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