Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Walla Walla, Washington, United States
Overview
Job Description
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Location and Status
The individual selected for this role will be expected to work at Store #708012, located at: 813 West Poplar Street, Walla Walla, WA. This is a FULL TIME position. Starting pay is $18.25 per hour. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Such access may be supervised or unsupervised. A criminal history review is necessary to protect the business and its operations and reputation and to protect the safety of customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have at least a High School diploma or GED Have at least one (1) year of experience in delivery, retail, or customer service Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. We invest and support our people in Life, Career, and Connection with rewards, benefits, and the flexibility to enhance health and well-being, develop new skills, and grow contribution, and to join an inclusive team that supports communities.
Process to Get Started
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview consists of a few behavioral-based questions and can be completed on your schedule within 7 days of invitation. Step 3 – In-Store Interview: Top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
Benefits and Compliance
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and saving benefits. It also includes a generous time away from work package, including paid parental leave, medical leave, vacation, and holidays. The wage range and benefits information listed are accurate as of the posting date and may be modified at any time in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including fair chance ordinances where applicable. Sherwin-Williams is an Equal Employment Opportunity employer. Protected veterans receive priority referral as a VEVRAA Federal Contractor. The company will not request payment or sensitive personal information during the application process.
Disclosures
Compensation decisions are dependent on the facts and circumstances of each position and may vary by location, skill set, experience, and training. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Job Description
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Location and Status
The individual selected for this role will be expected to work at Store #708012, located at: 813 West Poplar Street, Walla Walla, WA. This is a FULL TIME position. Starting pay is $18.25 per hour. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Such access may be supervised or unsupervised. A criminal history review is necessary to protect the business and its operations and reputation and to protect the safety of customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have at least a High School diploma or GED Have at least one (1) year of experience in delivery, retail, or customer service Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. We invest and support our people in Life, Career, and Connection with rewards, benefits, and the flexibility to enhance health and well-being, develop new skills, and grow contribution, and to join an inclusive team that supports communities.
Process to Get Started
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview consists of a few behavioral-based questions and can be completed on your schedule within 7 days of invitation. Step 3 – In-Store Interview: Top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
Benefits and Compliance
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and saving benefits. It also includes a generous time away from work package, including paid parental leave, medical leave, vacation, and holidays. The wage range and benefits information listed are accurate as of the posting date and may be modified at any time in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including fair chance ordinances where applicable. Sherwin-Williams is an Equal Employment Opportunity employer. Protected veterans receive priority referral as a VEVRAA Federal Contractor. The company will not request payment or sensitive personal information during the application process.
Disclosures
Compensation decisions are dependent on the facts and circumstances of each position and may vary by location, skill set, experience, and training. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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