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General Manager - Sales / Operations Manager

Drybar, Salem, New Hampshire, us, 03079

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Overview At Drybar, it's about more than blowouts — it's about

people, culture, and connection . We're built on one simple idea:

No cuts. No color. Just blowouts.

But what truly sets us apart is the

family-like culture

and top-notch guest experience we've intentionally created inside of our shops.

We're seeking an experienced, confident

Shop Manager

who leads from the floor, sets the tone for our shop, and consistently upholds the standards that define the Drybar experience. This is a hands-on leadership role for someone who thrives in a fast-paced environment, approaches challenges with confidence, and shows up for their team with consistency, care, and accountability. Our ideal candidate leads by example, supports the team, and ensures every stylist, bartender (aka front desk associate), and guest feels welcomed, supported, and truly taken care of.

You\'re The Right Fit If You

Love leading people and developing strong, well-supported teams

Thrive in a fast-paced, high-volume environment

Lead with confidence, empathy, and accountability

Solve problems quickly and calmly — no freezing under pressure

Take ownership of staffing, scheduling, and daily operations

Lead from the front — this is not an "office-only" management role

Responsibilities

Oversee the day-to-day operations of the shop, ensuring consistency, efficiency, and an exceptional guest experience

Lead, inspire, coach, and support stylists and front desk staff through daily, hands-on leadership

Actively manage staffing, scheduling, and call-outs to ensure proper coverage and smooth operations at all times

Serve as a visible leader on the floor — coaching in real time and setting the standard through example

Perform services as an active stylist (when needed) while balancing leadership responsibilities

Train, develop, and support front desk staff to ensure confidence, professionalism, and strong guest connections

Maintain a clean, organized, and on-brand shop environment at all times

Manage inventory, supplies, and operational needs to support daily business flow

Collaborate closely with ownership to drive shop goals, performance, and team success

Foster a positive, accountable, family-style team culture rooted in respect, communication, and consistency

Qualifications

2+ years of management experience in a salon, spa, or service-based environment

Active New Hampshire cosmetology license

Full-time, in-shop position (40 hours per week)

Strong ability to problem-solve, set clear expectations and goals, and delegate effectively

Confident, decisive leader who can make sound decisions in a fast-paced environment

Excellent written and verbal communication skills

Flexible availability

Highly reliable, organized, and solution-oriented

Comfortable using Google Sheets and basic digital tools

Experience with Mindbody/Booker is a plus

Benefits

Competitive salary + performance-based bonuses

Paid Time Off (PTO)

Complimentary Drybar services

Growth opportunities within a growing multi-location franchise

Supportive, hands-on ownership team

A fun, fast-paced environment

A brand that values education, consistency, and people-first leadership

Legal Disclaimer ©2024 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

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