Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. We host more than 160 million guests annually, promote more than 10,000 shows, and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments. We strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our environmental impact through sustainable practices. If you want to be challenged to up your game and make a difference, join us in giving the world reason to cheer!
Job Summary
The CRM Coordinator will support the day-to-day management of our CRM and sales enablement operations. The role includes creating, developing and implementing processes, providing end user support, and supporting marketing efforts as needed.
Essential Functions
Assist with lead generation/acquisition and route prospecting leads and campaigns to ticket sales and service teams. Assist with day-to-day data cleansing, data entry accuracy, validation, and data integrity. Develop customized reports and dashboards to measure the success of CRM campaigns and ongoing projects. Provide support and troubleshooting assistance to users to ensure smooth CRM operation. Assist with building and maintaining automated sales and service campaigns to improve the CRM process. Assist with sales enablement platforms including user and license management, new user setup, roles and permissions. Assist with internal training for new and current users and provide documentation and support guides to maximize adoption for both CRM and Sales Enablement. Maintain data capture instruments for customers, prospects and other external audiences. Assist in maintaining compliance with applicable consumer data regulations.
Required Qualifications
BA/BS Degree (4-year) in Business, Marketing, Statistics, Computer Science, etc. 2-4 years of related work experience Experience working with CRM and sales enablement systems (Microsoft Dynamics preferred) Proficient in Microsoft Outlook products (Word, Excel, Outlook) and the ability to learn new programs Highly organized, detail oriented, quick learner with strong writing and communication skills Strong analytical and problem-solving skills with attention to detail Ability to work nights, weekends and some holidays Assertive, self-motivated, and a self-starter Ability to professionally communicate and interact with all levels of management
Payscale
$21.27 - $25.00
Bonus
This position is not eligible for a bonus under the current plan requirements.
Benefits
We offer a comprehensive benefits package including medical, dental and vision insurance, paid holidays, vacation and sick time, basic life insurance, voluntary life insurance, parental leave, 401k with employer match of 3%, flexible spending and health savings accounts, and wellness offerings.
AEG reserves the right to modify the employee’s job description and may require duties outside the normal scope. We are an equal opportunity employer and do not discriminate on race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status.
Employer does not offer work visa sponsorship for this position.
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For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. We host more than 160 million guests annually, promote more than 10,000 shows, and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments. We strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our environmental impact through sustainable practices. If you want to be challenged to up your game and make a difference, join us in giving the world reason to cheer!
Job Summary
The CRM Coordinator will support the day-to-day management of our CRM and sales enablement operations. The role includes creating, developing and implementing processes, providing end user support, and supporting marketing efforts as needed.
Essential Functions
Assist with lead generation/acquisition and route prospecting leads and campaigns to ticket sales and service teams. Assist with day-to-day data cleansing, data entry accuracy, validation, and data integrity. Develop customized reports and dashboards to measure the success of CRM campaigns and ongoing projects. Provide support and troubleshooting assistance to users to ensure smooth CRM operation. Assist with building and maintaining automated sales and service campaigns to improve the CRM process. Assist with sales enablement platforms including user and license management, new user setup, roles and permissions. Assist with internal training for new and current users and provide documentation and support guides to maximize adoption for both CRM and Sales Enablement. Maintain data capture instruments for customers, prospects and other external audiences. Assist in maintaining compliance with applicable consumer data regulations.
Required Qualifications
BA/BS Degree (4-year) in Business, Marketing, Statistics, Computer Science, etc. 2-4 years of related work experience Experience working with CRM and sales enablement systems (Microsoft Dynamics preferred) Proficient in Microsoft Outlook products (Word, Excel, Outlook) and the ability to learn new programs Highly organized, detail oriented, quick learner with strong writing and communication skills Strong analytical and problem-solving skills with attention to detail Ability to work nights, weekends and some holidays Assertive, self-motivated, and a self-starter Ability to professionally communicate and interact with all levels of management
Payscale
$21.27 - $25.00
Bonus
This position is not eligible for a bonus under the current plan requirements.
Benefits
We offer a comprehensive benefits package including medical, dental and vision insurance, paid holidays, vacation and sick time, basic life insurance, voluntary life insurance, parental leave, 401k with employer match of 3%, flexible spending and health savings accounts, and wellness offerings.
AEG reserves the right to modify the employee’s job description and may require duties outside the normal scope. We are an equal opportunity employer and do not discriminate on race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status.
Employer does not offer work visa sponsorship for this position.
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