Product Manager, Customer Experience Marketing, TREMFYA GI
Johnson & Johnson Innovative Medicine, Horsham, Pennsylvania, United States, 19044
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function Marketing
Job Sub Function Advertising & Promotions
Job Category Professional
All Job Posting Locations Horsham, Pennsylvania, United States of America
Job Description Johnson and Johnson Innovative Medicine is recruiting for a Product Manager, Customer Experience Marketing, TREMFYA GI, located in Horsham, PA.
About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
About Immunology Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
The Role The Product Manager, Customer Experience (Cx) Marketing will support TREMFYA in Gastroenterology across Crohn’s disease & Ulcerative colitis, reporting into the Group Product Director. This is a critical marketing position on the US Gastroenterology marketing team to shape the strategy and execution for these critical indications. The Product Manager, Customer Experience Marketing will be responsible for the development of TREMFYA withMe assets, field trainings, samples and other key workstreams.
You will work closely with a large, cross-functional team across marketing, patient engagement & customer solutions (PECS), portfolio solutions, strategic customer group, sales leadership & field teams. Your external stakeholders are patients, practice staff (bio-coordinators, practice managers) and HCPs.
Key Responsibilities
As a key member of the team, you will lead and execute the strategy to enhance patient support and customer experience. This includes:
Asset Development: Develop and refine core TREMFYA withMe assets in close partnership with PECS
Cross-functional Collaboration: Work with PECS, Immunology Portfolio Solutions, and the Strategic Customer Group to analyze coverage and fulfillment data, monitor competitive landscapes, and uncover patient access and fulfillment insights through market research.
Collaborate with PECS to develop tailored strategies, joint value propositions, and innovative tactics to enhance fulfillment, persistence, and customer experience perceptions.
Align messaging, tactics, and fulfillment programs across marketing, sales, and PECS teams to ensure seamless coordination and help HCPs and bio-coordinators support patients in starting and staying on therapy.
Learning & Development: Partner with Sales, Learning Excellence, and PECS to design and implement a comprehensive learning plan that increases field team confidence and understanding of patient support offerings.
Compliance & Oversight: Manage the CAC review and approval process, ensuring adherence to all regulatory and legal requirements.
Agency & Tactic Management: Oversee Agency of Record (AOR) partnerships to drive marketing excellence and ensure timely, high-quality execution of key deliverables.
Thought Leadership: Support the product director with advisory boards, attend congresses, and participate in scientific sessions as needed to stay at the forefront of patient support and market dynamics.
Qualifications Education: B.A. or B.S. degree required. An MBA is preferred but not required.
A minimum of 5 years of successful business experience is required – preferably in Marketing or Sales, Sales Learning & Development or related fields.
Ability to be creative, action- and outcome-oriented, and strong analytically, with excellent overall business insight.
Self-starter, highly accountable with strong project planning and organization skills.
Excellent leadership and interpersonal skills with the ability to collaborate across a matrixed organization and with external agency partners.
Previous Immunology marketing or sales experience with an infusion biologic as well as a subcutaneous injected biologic would be helpful.
Strong command of English to effectively communicate value proposition.
This position may require travel up to 30% domestically.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills
Preferred Skills:
Advertising, Brand Identity, Brand Positioning Strategy, Brand Reputation Management, Budget Management, Content Management, Customer Intelligence, Data Analysis, Data Reporting, Data Savvy, Design Mindset, Digital Marketing, Execution Focus, Financial Analysis, Interpersonal Influence, Performance Measurement, Process Improvements, Sales Promotions, Tactical Planning, Technical Credibility
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Job Function Marketing
Job Sub Function Advertising & Promotions
Job Category Professional
All Job Posting Locations Horsham, Pennsylvania, United States of America
Job Description Johnson and Johnson Innovative Medicine is recruiting for a Product Manager, Customer Experience Marketing, TREMFYA GI, located in Horsham, PA.
About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
About Immunology Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
The Role The Product Manager, Customer Experience (Cx) Marketing will support TREMFYA in Gastroenterology across Crohn’s disease & Ulcerative colitis, reporting into the Group Product Director. This is a critical marketing position on the US Gastroenterology marketing team to shape the strategy and execution for these critical indications. The Product Manager, Customer Experience Marketing will be responsible for the development of TREMFYA withMe assets, field trainings, samples and other key workstreams.
You will work closely with a large, cross-functional team across marketing, patient engagement & customer solutions (PECS), portfolio solutions, strategic customer group, sales leadership & field teams. Your external stakeholders are patients, practice staff (bio-coordinators, practice managers) and HCPs.
Key Responsibilities
As a key member of the team, you will lead and execute the strategy to enhance patient support and customer experience. This includes:
Asset Development: Develop and refine core TREMFYA withMe assets in close partnership with PECS
Cross-functional Collaboration: Work with PECS, Immunology Portfolio Solutions, and the Strategic Customer Group to analyze coverage and fulfillment data, monitor competitive landscapes, and uncover patient access and fulfillment insights through market research.
Collaborate with PECS to develop tailored strategies, joint value propositions, and innovative tactics to enhance fulfillment, persistence, and customer experience perceptions.
Align messaging, tactics, and fulfillment programs across marketing, sales, and PECS teams to ensure seamless coordination and help HCPs and bio-coordinators support patients in starting and staying on therapy.
Learning & Development: Partner with Sales, Learning Excellence, and PECS to design and implement a comprehensive learning plan that increases field team confidence and understanding of patient support offerings.
Compliance & Oversight: Manage the CAC review and approval process, ensuring adherence to all regulatory and legal requirements.
Agency & Tactic Management: Oversee Agency of Record (AOR) partnerships to drive marketing excellence and ensure timely, high-quality execution of key deliverables.
Thought Leadership: Support the product director with advisory boards, attend congresses, and participate in scientific sessions as needed to stay at the forefront of patient support and market dynamics.
Qualifications Education: B.A. or B.S. degree required. An MBA is preferred but not required.
A minimum of 5 years of successful business experience is required – preferably in Marketing or Sales, Sales Learning & Development or related fields.
Ability to be creative, action- and outcome-oriented, and strong analytically, with excellent overall business insight.
Self-starter, highly accountable with strong project planning and organization skills.
Excellent leadership and interpersonal skills with the ability to collaborate across a matrixed organization and with external agency partners.
Previous Immunology marketing or sales experience with an infusion biologic as well as a subcutaneous injected biologic would be helpful.
Strong command of English to effectively communicate value proposition.
This position may require travel up to 30% domestically.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills
Preferred Skills:
Advertising, Brand Identity, Brand Positioning Strategy, Brand Reputation Management, Budget Management, Content Management, Customer Intelligence, Data Analysis, Data Reporting, Data Savvy, Design Mindset, Digital Marketing, Execution Focus, Financial Analysis, Interpersonal Influence, Performance Measurement, Process Improvements, Sales Promotions, Tactical Planning, Technical Credibility
#J-18808-Ljbffr