Associate Director, CNS Patient Access Operations
Otsuka America Pharmaceutical Inc., Montgomery
Position Summary
We are seeking a dynamic and experienced Associate Director to lead operations for the relevant therapeutic area Patient Access team, focusing on enhancing patient experience and optimizing support programs. This role will support strategic initiatives, manage across cross-functional teams, and ensure the delivery of innovative patient-centric solutions. This role reports to the Senior Director, Patient Access and serves as the primary day-to-day operational lead for Patient Access programs. The position will work in close partnership with the Director, Market Access Operations, and the Director, Field Reimbursement to ensure seamless execution of access strategies. The individual will act as a key operational advisor and collaborator to drive program excellence.
Key Responsibilities
+ The position provides operational and tactical support for the relevant therapeutic area Patient Access team and leads projects collaborating with various cross-functional partners to ensure timely implementation and execution of process and operational enhancements to enable the relevant therapeutic area Patient Access teams.
+ Oversee the development and distribution of patient support program materials across various channels inclusive of collaborating to develop training resources
+ Lead cross-functional efforts to align patient services with broader company objectives
+ Drive process improvements and efficiencies in program architecture
+ Assist in the planning and execution of team events and meetings
+ Stay updated on reimbursement landscapes and disease states to ensure relevant resources and materials are available for the teams
+ Partner closely with the Director, Market Access Operations to drive efficiency, standardization, and scalability across all Access functions
+ Serve as the functional CRM lead, ensuring system integrity, reporting accuracy, and enhancements that enable effective field and internal operations.
+ Support the business as additional point of contact for reporting for the relevant therapeutic area Brands within Patient Access, partnering with Business Analytics and the Patient Access leads to help pull through direction in development and maintenance of standardized dashboards, performance metrics, and insights that inform timely decision-making.
+ Manage key operational processes including routing and tracking of Statements of Work (SOWs), budget tracking, territory alignments, and PRC (Promotional Review Committee) submissions.
+ Ensure operational compliance to pharmaceutical industry regulations, HIPAA, and industry standards
Qualifications
+ Bachelor's degree preferred
+ 5+ years of cross-functional and operational leadership experience in life sciences or healthcare industry
+ 3+ years of direct experience within patient services program operations
+ Experience managing operational processes and driving service delivery strongly preferred
+ Excellent analytical, operational, and strategic thinking skills
+ Outstanding collaboration, stakeholder management, and communication abilities
+ Proficiency in managing cross functional partners, aligning them with organizational strategy
+ Deep understanding of patient services offerings
+ Requires up to 25% travel
Key Competencies
+ Strategic thinking and business acumen
+ Cross-functional collaboration and influence
+ Innovation and continuous improvement mindset
+ Strong project and change management skills
+ Excellent verbal and written communication
Join our team to make a significant impact on patient lives while driving business growth and innovation in the pharmaceutical industry.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
We are seeking a dynamic and experienced Associate Director to lead operations for the relevant therapeutic area Patient Access team, focusing on enhancing patient experience and optimizing support programs. This role will support strategic initiatives, manage across cross-functional teams, and ensure the delivery of innovative patient-centric solutions. This role reports to the Senior Director, Patient Access and serves as the primary day-to-day operational lead for Patient Access programs. The position will work in close partnership with the Director, Market Access Operations, and the Director, Field Reimbursement to ensure seamless execution of access strategies. The individual will act as a key operational advisor and collaborator to drive program excellence.
Key Responsibilities
+ The position provides operational and tactical support for the relevant therapeutic area Patient Access team and leads projects collaborating with various cross-functional partners to ensure timely implementation and execution of process and operational enhancements to enable the relevant therapeutic area Patient Access teams.
+ Oversee the development and distribution of patient support program materials across various channels inclusive of collaborating to develop training resources
+ Lead cross-functional efforts to align patient services with broader company objectives
+ Drive process improvements and efficiencies in program architecture
+ Assist in the planning and execution of team events and meetings
+ Stay updated on reimbursement landscapes and disease states to ensure relevant resources and materials are available for the teams
+ Partner closely with the Director, Market Access Operations to drive efficiency, standardization, and scalability across all Access functions
+ Serve as the functional CRM lead, ensuring system integrity, reporting accuracy, and enhancements that enable effective field and internal operations.
+ Support the business as additional point of contact for reporting for the relevant therapeutic area Brands within Patient Access, partnering with Business Analytics and the Patient Access leads to help pull through direction in development and maintenance of standardized dashboards, performance metrics, and insights that inform timely decision-making.
+ Manage key operational processes including routing and tracking of Statements of Work (SOWs), budget tracking, territory alignments, and PRC (Promotional Review Committee) submissions.
+ Ensure operational compliance to pharmaceutical industry regulations, HIPAA, and industry standards
Qualifications
+ Bachelor's degree preferred
+ 5+ years of cross-functional and operational leadership experience in life sciences or healthcare industry
+ 3+ years of direct experience within patient services program operations
+ Experience managing operational processes and driving service delivery strongly preferred
+ Excellent analytical, operational, and strategic thinking skills
+ Outstanding collaboration, stakeholder management, and communication abilities
+ Proficiency in managing cross functional partners, aligning them with organizational strategy
+ Deep understanding of patient services offerings
+ Requires up to 25% travel
Key Competencies
+ Strategic thinking and business acumen
+ Cross-functional collaboration and influence
+ Innovation and continuous improvement mindset
+ Strong project and change management skills
+ Excellent verbal and written communication
Join our team to make a significant impact on patient lives while driving business growth and innovation in the pharmaceutical industry.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.