Responsibilities
Direct Patient Care
Understands the complexity of the process of prescribing glasses for distance, intermediate, near, and astigmatism. (refraction/refinement)
Demonstrates the ability to proficiently perform the technical procedure of Manifest Refraction and Refinement.
Demonstrates the ability to proficiently complete the 4 steps of refinement: Sphere, Cylinder, Axis, Sphere
Demonstrates the knowledge needed to accurately assess the information provided by the auto-refraction and/or the patient’s current glasses in relation to their vision and the health of their eye
Demonstrates the ability to accurately use the Jackson Cross Cylinder for refining axis
Demonstrates the ability to accurately fog vision and refine patient to obtain binocular balancing
Demonstrates the ability to present to the physician the recommended Rx based on clinical findings and patient tolerances
Demonstrates the ability to accurately perform Goldmann Applanation Tonometry to obtain intraocular pressures
Demonstrates the ability to accurately assess anterior chamber angle depth with the biomicroscope prior to dilating
May perform fundus photography and/or Ascan biometry
Indirect Patient Care
Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by physician.
Reports abnormal findings, patient complaints, or concerns, to Physician, or Team Lead or Supervisor or Nurse when appropriate.
Triages, prioritizes and completes messages, communicating information to patients in a timely manner.
Explains procedures and test results using language appropriate to patient\u2019s level of understanding guided by department protocols or physician/nurse instructions.
Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
Documentation
Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed
Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR
Completes all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines
Telephone Communication
Answers the telephone promptly within three rings, transferring calls when appropriate.
Utilizes outlined departmental and clinic scripting, including restating information to ensure clarity and accuracy.
Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.
Transfers calls when appropriate, staying on the line and announcing where and why call was transferred.
Exceptions to announcing the call would include when transferring to an ACD agent. Communicates effectively with internal and external customers.
Time Management
Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory.
Consistently checks equipment and trays for proper functioning and availability in busy times.
Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider.
Education/Experience Required High School Diploma or GED equivalent. 3-5 years experience in Ophthalmology and demonstrates proficiency in refracting and applanation tonometry. Knowledge, Skills & Abilities Required: Good communication skills
Physical Requirements And Working Conditions Must be able to successfully complete clinic-based training for all associates. Ability to work with all levels of personnel. Ability to work under stressful situations. Frequent periods of extended standing and sitting. Possible lifting and assisting of patients. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Understands the complexity of the process of prescribing glasses for distance, intermediate, near, and astigmatism. (refraction/refinement)
Demonstrates the ability to proficiently perform the technical procedure of Manifest Refraction and Refinement.
Demonstrates the ability to proficiently complete the 4 steps of refinement: Sphere, Cylinder, Axis, Sphere
Demonstrates the knowledge needed to accurately assess the information provided by the auto-refraction and/or the patient’s current glasses in relation to their vision and the health of their eye
Demonstrates the ability to accurately use the Jackson Cross Cylinder for refining axis
Demonstrates the ability to accurately fog vision and refine patient to obtain binocular balancing
Demonstrates the ability to present to the physician the recommended Rx based on clinical findings and patient tolerances
Demonstrates the ability to accurately perform Goldmann Applanation Tonometry to obtain intraocular pressures
Demonstrates the ability to accurately assess anterior chamber angle depth with the biomicroscope prior to dilating
May perform fundus photography and/or Ascan biometry
Indirect Patient Care
Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by physician.
Reports abnormal findings, patient complaints, or concerns, to Physician, or Team Lead or Supervisor or Nurse when appropriate.
Triages, prioritizes and completes messages, communicating information to patients in a timely manner.
Explains procedures and test results using language appropriate to patient\u2019s level of understanding guided by department protocols or physician/nurse instructions.
Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
Documentation
Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed
Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR
Completes all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines
Telephone Communication
Answers the telephone promptly within three rings, transferring calls when appropriate.
Utilizes outlined departmental and clinic scripting, including restating information to ensure clarity and accuracy.
Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.
Transfers calls when appropriate, staying on the line and announcing where and why call was transferred.
Exceptions to announcing the call would include when transferring to an ACD agent. Communicates effectively with internal and external customers.
Time Management
Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory.
Consistently checks equipment and trays for proper functioning and availability in busy times.
Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider.
Education/Experience Required High School Diploma or GED equivalent. 3-5 years experience in Ophthalmology and demonstrates proficiency in refracting and applanation tonometry. Knowledge, Skills & Abilities Required: Good communication skills
Physical Requirements And Working Conditions Must be able to successfully complete clinic-based training for all associates. Ability to work with all levels of personnel. Ability to work under stressful situations. Frequent periods of extended standing and sitting. Possible lifting and assisting of patients. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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